Section 250.10  Purpose

a)         This Americans With Disabilities Act Grievance Procedure is established pursuant to the Americans With Disabilities Act of 1990 (42 USC 12101 et seq.) and specifically Section 35.107 of the Title II regulations (28 CFR 35) requiring that a grievance procedure be established to resolve grievances asserted by qualified individuals with disabilities.  Should any individual desire to review the Act or its regulations to understand the rights, privileges and remedies afforded by it, they should contact the Designated Coordinator of the Department of Financial and Professional Regulation-Division of Insurance.

b)         In general, the Act requires that each program, service and activity offered by the Division, when viewed in its entirety, be readily accessible to and usable by qualified individuals with disabilities.

c)         It is the Division's intention to foster open communication with all individuals requesting readily accessible programs, services and activities.  The Division encourages supervisors of programs, services and activities to respond to requests for modifications before they become grievances.