Section 2520.60  Sale of Licenses by Telephone or Electronic Transmission

a)         Persons or businesses authorized to issue licenses, stamps or permits and wishing to perform this service by telephone or electronic transmission (such as the Internet) while passing on to the customer a transaction cost above the 50-75 cent issues fee must:

1)         Make a request to the Department in writing detailing the proposed process and indicating the types of licenses, stamps or permits that would be sold from the service.

2)         Comply with all existing license vendor regulations.

3)         If a telephone service is offered, insure that the service is a toll-free phone service.

4)         Package and ship the license, stamp or permit to the customer within 24 hours after receipt of the customer's request.

5)         Retain sales information for at least 24 months.

6)         Allow Department staff to audit the process and vendor books.

b)         The issuing agent may charge a convenience fee to the customer, set pursuant to the competitive bidding procedures of the Illinois Procurement Code [30 ILCS 500] n to cover the cost of the transaction, including mailing and handling fees.  Any convenience fee passed on to the customer must be clearly identified to minimize confusion by clarifying that the fee is not a license fee increase and not a fee passed on to the Department.

c)         If a confirmation number is assigned to the customer for the transaction, the issuing agent will:

1)         Seek and obtain permission from the license buyer to put the buyer's signature or initials on the signature area of the license.

2)         Record the buyer's driver's license number and state of issue or some other means of identification to identify place of legal residency when the buyer is purchasing a resident license.

3)         Issue a unique confirmation number to the buyer based on an approved formula from the Department.

4)         Instruct the buyer that they must record the assigned confirmation number on a piece of paper along with the person's name, date of birth, date of the transaction, and mailing address.  Buyer will be instructed that this piece of paper must contain the buyer's signature and be kept on the buyer's person while fishing or hunting until the buyer receives the license in the mail.

5)         Instruct the buyer that use of the confirmation number as a temporary license is valid up to 30 days from date of sale.

6)         Immediately update a license verification database with the transaction information.

(Source:  Amended at 25 Ill. Reg. 11360, effective August 14, 2001)