Section 360.120  Processing of Application

a)         Initial review.  The Commissioner shall evaluate all applications within 30 business days after receipt and acknowledge completeness, identify deficiencies, and request additional information, if necessary.  A completed application is one that conforms to the instructions provided in the application package and for which all fees have been paid.  The Commissioner may reject an incomplete application.

b)         Failure to complete application.  If a complete application has not been filed with the Commissioner within 30 business days after the Commissioner's request for additional information, the application shall be denied and the applicable fee shall be forfeited, unless a further extension of time has been granted by the Commissioner.

c)         Consideration of completed application.  Upon receipt of a completed application and all required fees, a determination will be made by the Commissioner within 30 business days to approve or deny the application request, unless the Commissioner determines additional time is necessary (e.g., pending background investigations).  A written notice of the Commissioner's decision will be mailed to the applicant.  The written notice for all denied applications will also include the reason(s) for denial.  The applicable fee for all denied applications will not be refunded to the applicant.

d)         Petition for reconsideration.  An applicant has the right to petition the Commissioner for reconsideration within 30 business days after receipt of the written notice of license denial.  The petition must be in writing and should: address the reason(s) for denial as cited by the Commissioner, specify reasons why the Commissioner should reconsider the decision, and provide relevant information that supports the reasons set forth above.  The Commissioner shall respond to all petitions within 30 business days after receipt, unless the Commissioner determines additional time is necessary.