Section 2830.300  Requests For Reissuance Of Checks Or Replacement Of Electronic Payments

a)         If the claimant is filing an intrastate claim (see 56 Ill. Adm. Code 2714 for interstate claims), his or her request for the reissuance of a payment must be made in person at the claimant's local office.  Such request shall be made in writing on a form provided by the Department.

1)         If the original check has already been processed by the payor bank, the claimant will be sent instructions as outlined in Section 2830.305.

2)         If the original check has been returned to the Agency by either the individual or the Post Office, it shall be immediately reissued to the individual.

3)         If the original check has not been processed by the payor bank, the Department will submit a stop payment order.  After confirmation that the stop payment order has been processed, a replacement check will immediately be issued.

b)         Requests by a second endorser for replacement of a benefit check that has not already been processed by the payor bank shall be made in writing to Accounting Services Division, Trust Fund Subdivision, 33 S. State St., Chicago IL 60603.

1)         If the original benefit check was lost, mutilated or stale-dated after receipt by the second endorser, and if proof of that action is provided to the Department, disbursement of the funds to cover the check will be made to the second endorser.

2)         If the original benefit check was subject to a stop payment order initiated by the claimant pursuant to subsection (a)(3), the matter will be sent to the Benefit Payment Control Division for an interview pursuant to Section 2830.310.

(Source:  Amended at 32 Ill. Reg. 13183, effective July 24, 2008)