Section 2830.310  Check Or Direct Deposit Authorization Forgery Investigation

a)         When a forgery investigation is to be conducted because the claimant claims he or she did not receive the proceeds of a payment, all materials relevant to the matter shall be forwarded to the Department's Benefit Payment Control Subdivision where a special agent shall investigate the matter and prepare a recommendation as to whether to reissue the payment to the claimant.

b)         If the recommendation of the special agent is not to reissue the payment, the special agent shall set the matter for a forgery interview pursuant to Section 2830.315.

c)         Prior to the forgery interview provided in Section 2830.315, the special agent who conducted the initial investigation shall prepare a form, SI-1F, Report of Forgery Investigation, and record the results of the following in chronological order:

1)         Any contact with the second endorser or payor of the check.  Any relevant information or evidence, such as check cashing registration cards or direct deposit information, should be noted and included in the file;

2)         Contact with additional witnesses as might be deemed necessary by the special agent;

3)         Any contact with the claimant, including any background information that might have been discovered; and

4)         A summary of all relevant facts and the basis for the decision not to reissue the payment.

(Source:  Amended at 32 Ill. Reg. 13183, effective July 24, 2008)