Section 755.15  Dispute Procedures

a)         If there is a problem with equipment distributed pursuant to Section 755.100(a):

1)         the Regional Center that distributed the equipment set should be contacted;

2)         if the problem cannot be resolved at the Regional Center, then the ITAC office should be contacted; and

3)         if the ITAC office cannot satisfactorily resolve the problem, they shall inform the user of the address and telephone number of the Staff Liaison and the information contained in Section 755.410(b).

b)         After receiving the complaint, the Staff Liaison will begin an informal investigation in an effort to settle the dispute.

c)         Disputes arising under this Part shall also be governed by 83 Ill. Adm. Code 735.200.

(Source:  Amended at 28 Ill. Reg. 859, effective January 1, 2004)