Section 446.602  Complaints

a)         Whenever any person intends to complain to the Department about the justness or reasonableness of any rate of charge filed by any operator with the Department, that person shall make the complaint in writing and mail or submit it to:  Commercial Vehicle Safety Section, Illinois Department of Transportation, 3215 Executive Park Drive, P. O. Box 19212, Springfield, Illinois 62794-9212.

b)         Each complaint shall include:

1)         the name, address and telephone number of the person making the complaint;

2)         a statement whether the complainant owns or operates an Official Testing Station, and if applicable, the name, business address and telephone number of that Official Testing Station;

3)         the name and, if known, the business address, of the operator against whom the person complains;

4)         A description or statement of the rate(s) about which the person complains;

5)         a statement setting forth in detail the specific facts and reasons why the person believes the rate(s) about which that person complains is unjust or unreasonable; and

6)         any information, document or other matters upon which the person relies.

c)         The facts asserted in any complaint must be sworn to by persons having knowledge thereof.  Except under unusual circumstances, such persons should be those who will be available to appear as witnesses at a hearing convened by the Department to substantiate the facts asserted should a hearing become necessary.

d)         An original copy of the Complainant shall be filed with the Department. The original must show the signature, capacity and impression seal, if any, of the person administering the oath, and the date thereof.

(Source:  Amended at 19 Ill. Reg. 15754, effective November 2, 1995)