TITLE 89: SOCIAL SERVICES
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AUTHORITY: Implementing and authorized by Section 3(a), (b), and (k) of the Disabled Persons Rehabilitation Act [20 ILCS 2405/3(a), (b) and (k)].
SOURCE: Adopted at 27 Ill. Reg. 12621, effective July 21, 2003; amended at 29 Ill. Reg. 15964, effective October 7, 2005; amended at 36 Ill. Reg. 12113, effective July 10, 2012; amended at 42 Ill. Reg. 16237, effective August 8, 2018.
Section 595.10 General Applicability
a) Rules contained within this Part are applicable to all closures of customers' cases in the DHS-DRS Vocational Rehabilitation (VR) program.
b) Closure of a customer's case shall be done:
1) any time in the VR process when the counselor has determined the appropriate standards of this Part have been met; or
2) any time in the process at the customer's request.
c) A customer who is dissatisfied with any determination made by the counselor under this Part may request a timely review of the determination. The process of the review shall follow 89 Ill. Adm. Code 510 (Appeals and Hearings).
d) At the time of case closure, the customer shall be provided a written notice of the following rights:
1) The availability of and information on how to contact the Client Assistance Program (CAP). This information shall include a notice that CAP may provide assistance during any appeal or mediation.
2) The customer's right to an impartial hearing and to pursue mediation of the issue.
3) Information on how a mediator or impartial hearing officer will be selected.
4) The contact information for the DHS Hearings Coordinator with whom requests for mediation or impartial hearing may be filed.
(Source: Amended at 36 Ill. Reg. 12113, effective July 10, 2012)
Section 595.20 Closure Prior to Determination of Eligibility
A case may be closed, prior to making an eligibility determination, if the customer declines to participate or is unable to complete an assessment for determining eligibility and priority for services. DHS-DRS shall make a reasonable number of attempts to contact the customer to encourage participation.
(Source: Amended at 36 Ill. Reg. 12113, effective July 10, 2012)