Section 825.10  Purpose


a)                  This Part establishes the grievance procedure required by 28 CFR 35.107, adopted pursuant to the Americans With Disabilities Act of 1990 (42 USC 12101 et seq.) requiring the adoption of a procedure to resolve grievances asserted by qualified individuals with disabilities.  Interested parties may contact the ADA Coordinator to review the ADA or its regulations to understand the rights, privileges, and remedies afforded by it.


b)                  In general, the ADA requires that each program, service, and activity offered by the Department of State Police, when viewed in its entirety, be readily accessible to and usable by qualified individuals with disabilities.


c)                  It is the intention of the Department to foster open communications with all individuals requesting readily-accessible programs, services, and activities.  The Department encourages supervisors of programs, services, and activities to respond to requests for modifications before they become grievances.


Section 825.20  Definitions


"ADA" means the Americans With Disabilities Act of 1990 (42 USC 12101 et seq.).


"ADA Coordinator" means the person appointed by the Director of the Department to coordinate the Department's efforts to comply with and carry out its responsibilities under Title II of the ADA, including any investigation of grievances filed by complainants.  The ADA Coordinator may be contacted at Department of State Police, ADA Coordinator, 3700 East Lake Shore Drive, Springfield, Illinois 62712, 217/782-1282 (voice), 800/255-3323 (TDD).  (See 28 CFR 35.107.)


"Complainant" means a qualified individual with a disability who files a grievance on the grievance form provided by the Department.


"Department" means the Illinois Department of State Police.


"Director" means the Director of the Department of State Police or a duly authorized designee.


"Disability" shall have the same meaning as set forth in the ADA.


"Grievance" means any written complaint under the ADA by an individual with a disability who meets the eligibility requirements for participation in, or receipt of, the benefits of a program, activity, or service offered by the Department and who believes he or she has been excluded from participation in, or denied the benefits of, any program, service, or activity of the Department, or who has been subjected to discrimination by the Department on the basis of his or her disability.


"Grievance Form" means the form prescribed by the Department for the purpose of filing a grievance under this Part and includes information such as name, address, telephone number, nature of the grievance, with specificity, including date of incident, time, and place and witnesses, if applicable.


"Qualified individual with a disability" means an individual with a disability who, with or without reasonable modifications to rules, policies, or practices, the removal of architectural, communication, or transportation barriers, or the provision of auxiliary aids and services, meets the essential eligibility requirements for the receipt of services or the participation in programs or activities provided by the Department.


Section 825.30  Grievances


a)                  The Department will endeavor to respond to and resolve grievances without the need to resort to the formal grievance procedure established by this Part.  However, grievances must be submitted within 180 calendar days after the alleged discrimination and in accordance with procedures established in Sections 825.40, 825.50, and 825.60 of this Part.


b)                  The Department shall, upon being informed of an individual's request for a form or desire to file a formal grievance, instruct the individual how to receive a copy of this procedure and the Grievance Form.


c)                  It is mutually desirable and beneficial that grievances be satisfactorily resolved in a prompt manner.  Time limits established in this procedure are in calendar days, unless otherwise stated, and may be extended by mutual agreement, in writing, by the complainant and the reviewer, at the ADA Coordinator's and/or the Final Review described in Sections 825.50 and 825.60 of this Part.


d)                  A complainant's failure to submit a Grievance Form, or to submit or appeal it to the next level of review within the specified time limits, shall mean that the complainant has withdrawn the grievance or has accepted the Department's last response as given in the grievance procedure.


e)                  A complainant must exhaust the remedies provided under this Part as a prerequisite for filing any action before a court or other administrative body.


Section 825.40  Manner of Filing


a)                  The filing of a grievance is accomplished by the complainant's submission of a Grievance Form to the ADA Coordinator.


b)                  If an individual desires to file a grievance, the individual shall promptly, but no later than 180 days after the date of the alleged discrimination, submit a grievance to the ADA Coordinator on the Grievance Form prescribed for that purpose.


c)                  In order to be deemed filed and to receive proper consideration by the Department, the Grievance Form must be completed in full, except as otherwise indicated on the form.  The ADA Coordinator will notify the complainant, within 10 business days after the receipt of the form, if the filing is not complete.


d)                  Upon request, the Department shall assist an individual in completing the Grievance Form.


Section 825.50  ADA Coordinator Review


The ADA Coordinator or his/her representative shall investigate the grievance and, if the grievance is found to be valid, shall make reasonable efforts to resolve it.  The ADA Coordinator shall provide a written response to the complainant and Director within 15 business days after receipt of the Grievance Form.


Section 825.60  Final Review


a)                  If the grievance is not resolved pursuant to Section 825.50 of this Part to the satisfaction of the complainant, the complainant may submit a copy of the Grievance Form and ADA Coordinator's response to the Director for Final Review.  The complainant shall submit these documents to the Director, together with a short written statement explaining the reasons for dissatisfaction with the ADA Coordinator's written response, within 15 business days after service of the ADA Coordinator's response.  Service is deemed complete five business days after mailing.


b)                  The Director will extend the period for submitting the review request and supporting documents for up to five additional days upon complainant's request.


c)                  Within 15 business days after receipt of the complainant's request to the Director for Final Review, the Director shall appoint a three-member panel to evaluate the grievance.  The Director shall designate one panel member as chair.  The panel shall schedule a review of the grievance, which shall commence no later than 15 business days after the last panel member is appointed.


d)                  The complainant shall be afforded an opportunity to appear before the panel.  The complainant shall have the right to appoint a representative to appear on his or her behalf.  The panel shall review the complainant's Grievance Form and the ADA Coordinator's written response, and may conduct interviews and seek advice as it deems appropriate.


e)                  Upon agreement of at least two of the panel members, but not later than 15 business days after the review described in subsection (c), the panel shall make written recommendations to the Director regarding the proper resolution of the grievance.  All recommendations shall include reasons for such recommendations and shall bear the signatures of the concurring panel members.  A dissenting member of the panel may make a recommendation to the Director in writing and shall sign his or her recommendation.


f)                   Within 15 business days after receipt of the panel's recommendations, the Director shall approve, disapprove, or modify the panel recommendations; shall render a decision on those recommendations in writing; shall state the basis for his or her decision; and shall cause a copy of the decision to be served on the parties.  The Director's decision shall be final.  If the Director disapproves or modifies the panel's recommendations, the Director shall include written reasons for such disapproval or modification.


g)                  The Grievance Form, the ADA Coordinator's response, the complainant's statement of the reasons for dissatisfaction, the panel's recommendations, and the Director's decision shall be maintained in accordance with the State Records Act [5 ILCS 160] or as otherwise required by law.


Section 825.70  Accessibility


The Department shall ensure that all stages of the grievance procedure are readily accessible to and usable by individuals with disabilities.


Section 825.80  Case-by-Case Resolution


Each grievance involves a unique set of factors that includes but is not limited to:  the specific nature of the disability; the essential eligibility requirements, the benefits to be derived, and the nature of the service, program, or activity at issue; the health and safety of others; and whether an accommodation would constitute a fundamental alteration to the program, service, or activity, or cause undue hardship for the Department.  Accordingly, termination of a grievance at any level, whether through the granting of relief or otherwise, shall not constitute a precedent on which any other complainants should rely.