Section 321.10  General

 

a)         A licensee may offer a system of account wagering to its patrons whereby wagers are debited and payouts are credited to a sum, deposited in an account by the patron, and held by the licensee.  The licensee shall request authorization from the State Director of Mutuels before a system of account wagering is offered.

 

b)         The licensee shall notify the patron, at the time of opening the account, of any rules the licensee has made concerning deposits, withdrawals, cancellations, average daily balance, user fees, interest payments, provisions for closing accounts and any other aspect of the operation of the account.  The licensee shall notify the State Director of Mutuels and the patron whenever rules governing the account are changed, such notification occurring before the new rules are applied to the account and including the opportunity for the patron to close or cash in the account.

 

(Source:  Amended at 32 Ill. Reg. 10147, effective July 1, 2008)

 

Section 321.20  Account Opening

 

a)         The licensee may offer to open for its patrons:

 

1)         daily, anonymous accounts, where balances are purged at the end of the day and any remaining balance is available as a voucher;

 

2)         permanent, named accounts that remain open at the end of the day, and that require the patron to provide all pertinent data;

 

3)         permanent, anonymous accounts (i.e., the new type of Cash Card account) that remain open at the end of the day, and for which no customer data is known; and

 

4)         voucher accounts, where the patron cashes a winning ticket and has the winnings placed on a voucher in lieu of cash.  A voucher is the same as cash but payouts are not automatically credited to a sum.

 

b)         The patron may choose to credit winning payouts in cash and may choose to close or cash-in the account at any time.

 

(Source:  Amended at 32 Ill. Reg. 10147, effective July 1, 2008)

 

Section 321.30  Refusals

 

The licensee may reserve the right at any time to refuse to open an account, to accept a wager, or to accept a deposit.

 

Section 321.40  Patron Information

 

Each named account holder shall provide such personal information as the licensee and the State Director of Mutuels require, including an address to which communications are to be delivered.  The licensee shall provide, for each account holder, a confidential account number and password to be used by the patron to confirm validity of every account transaction.

 

(Source:  Amended at 32 Ill. Reg. 10147, effective July 1, 2008)

 

Section 321.50  Deposits

 

Deposits may be made in cash or by check.  The check may first need banker's clearance.  Holding periods shall be determined by the licensee and advised to the account holder.  A receipt for the deposit shall be issued to the account holder, but does not need to reflect the current account balance.

 

Section 321.60  Sufficient Account Balance

 

Each account holder shall be deemed to be aware of the status of that account at all times.  Wagers shall not be accepted which would exceed the available balance of that account.  Any account not updated when a transaction is completed shall be inoperable until the transaction is posted and the account balance updated.

 

Section 321.70  Account Credits

 

When an account holder is entitled to a payout or refund, the monies shall be credited to that account, thus increasing the credit balance.  It is the responsibility of the account holder to verify proper credits and, if in doubt, notify the licensee.  Unresolved disputes shall be forwarded to the State Director of Mutuels by the licensee or account holder.

 

Section 321.80  Account Operation

 

a)         The licensee shall maintain complete records of every deposit, withdrawal, wager, cancellation and winning payout for each account.  Voucher accounts shall be recorded in a manner similar to a ticket.  These records shall be made available to the Board upon request.  The Board shall request the records when there is probable cause for such a request.  Examples of instances when probable cause exists include, but are not limited to, allegations of race-fixing or wagering schemes.

 

b)         Any account wagering system shall provide for the account holder's review and finalization of a wager before it is accepted by the licensee.

 

c)         Cancellation of wagers shall be permitted at unmanned wagering terminals.  Any cancellation of wager shall conform to the provisions of 11 Ill. Adm. Code 433.120.  Licensees shall review wagering accounts daily to monitor for compliance.  Violations shall be reported to the State Director of Mutuels within 48 hours after the occurrence.

 

(Source:  Amended at 32 Ill. Reg. 10147, effective July 1, 2008)

 

Section 321.90  Account Closure

 

The licensee may close any account when the holder thereof attempts to operate with an insufficient balance or when the account is dormant for a period pursuant to the Consumer Fraud and Deceptive Business Practices Act [815 ILCS 505/2SS], that is 5 years after the date of issuance.  In either case, the licensee shall refund the remaining balance of the account whenever possible.

 

(Source:  Amended at 32 Ill. Reg. 10147, effective July 1, 2008)