Section 725.100  Application of Part

 

This Part shall apply to all 9-1-1 system providers and telecommunications carriers in the State of Illinois except to the extent of any exemptions conferred by law. This Part does not apply to a cellular or other mobile communication carrier as defined in Section 10 of the Wireless Emergency Telephone Safety Act [50 ILCS 751/10].

 

(Source:  Amended at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.101  Definitions

 

In the interpretation of this Part, the following definitions shall be used.

 

"9-1-1 authority" − The ETSB, Joint ETSB or qualified governmental entity that provides for the management and operation of a 9-1-1 system within the scope of those duties and powers as are prescribed by the Emergency Telephone System Act (ETSA) [50 ILCS 750]. 

 

"9-1-1 network" – The network used for the delivery of 9-1-1 emergency calls over dedicated and redundant facilities, as required by this Part, to a PSAP or backup PSAP that meets the applicable grade of service.

 

"9-1-1 system" − The geographic area that has been granted an order of authority by the Administrator to use "9-1-1" as the primary emergency telephone number.

 

"9-1-1 system provider" − Any person, corporation, limited liability company, partnership, sole proprietorship, or entity of any description that acts as a 9-1-1 system provider within the meaning of Section 2 of the ETSA by contracting to provide 9-1-1 network and database services and who has been certified by the Commission pursuant to Section 13-900 of the Public Utilities Act [220 ILCS 5/13-900]. 

 

"9-1-1 telecommunications network" or "9-1-1 traditional legacy service" − An arrangement of channels, such as loops, trunks, and associated switching facilities to exchange voice and data.

 

"Access  line" − The connecting facility between a customer's premises network interface device and the local exchange carrier's facility that provides access to the switching network for local exchange and interexchange telecommunications service.

 

"Act" or "ETSA" – The Emergency Telephone System Act [50 ILCS 750].

 

"Administrator" – The Statewide 9-1-1 Administrator.

 

"Aggregation point" – A point at which network monitoring data for a 9-1-1 system is collected and routed to a network operation center (NOC) or other location for monitoring and analyzing network status and performance. 

 

"Automatic alarm" or "automatic alerting device" − Any device that will access the 9-1-1 system for emergency services upon activation. [50 ILCS 750/2.14]

 

"Automatic Location Identification" or "ALI" − In an E9‑1-1 system, the automatic display at the PSAP of the caller's telephone number, the address/location of the telephone and supplementary emergency services information.

 

"Automatic Number Identification" or "ANI" − The automatic display of the 9-1-1 calling party's number on the PSAP monitor.

 

"Backup PSAP" − A public safety answering point that serves as an alternate to the PSAP for enhanced systems and is at a different location and operates independently from the PSAP. A backup PSAP may accept overflow calls from the PSAP or be activated in the event that the PSAP is disabled.

 

"Busy day" – A consecutive 24 hour period during which the greatest volume of traffic is handled in the central office.

 

"Busy hour" − The two consecutive half-hours each day during which the greatest volume of traffic is handled in the central office.

 

"Busy tone" − An audible signal indicating a call cannot be completed because the called access line is busy. The tone is applied 60 times per minute.

 

"Central office" − The site where switching equipment is located.  A local central office, also called an end office, is the switching office where individual subscriber's access lines appear. It houses the equipment that receives calls transmitted on the local loop and routes the call over the switched network either directly to the person called, if the call is placed to a location served by the same local central office, or to another central office, if the call is placed to a customer served by a different central office.

 

"Circuit" – The physical connection (or path) of channels, conductors, and equipment between two given points through which an electronic or optical signal may be established.

 

"Commission" − The Illinois Commerce Commission.

 

"Customer premises equipment" or "CPE" − Communications or terminal equipment located in the customer's facilities/terminal equipment at a PSAP.

 

"Default routing" − A feature that allows emergency calls to be routed to a designated default PSAP if the incoming emergency call cannot be selectively routed due to ANI failure, garbled digits, or other causes that prevent selective routing.

 

"Department" – The Department of State Police.

 

"Diverse routing" – The practice of routing circuits along different physical or electrical paths in order to prevent total loss of 9-1-1 service in the event of a facility or hardware failure.

 

"E9-1-1 selective router" − A telecommunications carrier switching office or stand alone selective routing switch equipped with enhanced 9-1-1 service capabilities. This switch serves as an E9-1-1 selective router for emergency calls from other local offices in the 9-1-1 service area.

 

"Emergency call" − Any type of request for emergency assistance through a 9-1-1 network, not limited to voice. This may include a session established by signaling with two-way real-time media, and involves a human making a request for help.

 

"Emergency service number" or "ESN" − Sometimes known as emergency service zone (ESZ). An ESN is a three to five digit number representing a unique combination of public safety agencies (police, fire and emergency medical service) designated to serve a specific range of addresses within a particular geographical area or ESZ. The term ESZ refers to the geographic area itself and is generally used only during the ESN definition process to label specific areas. The ESN facilitates the selective routing of calls to appropriate PSAPs in a traditional legacy 9-1-1 system.

 

"Emergency Telephone System Board" or "ETSB" − A board appointed by the corporate authorities of any county or municipality that provides for the management and operation of a 9-1-1 system within the scope of those duties and powers prescribed by ETSA. The corporate authorities shall provide for the manner of appointment, provided that members of the board meet the requirements of the statute.

 

"English Language Translation" or "ELT" − A database table that provides the names of the public safety agencies (or services) associated with an ESN/ESZ number that is displayed on the ALI screen at the PSAP.

 

"Enhanced 9-1-1" or "E9-1-1" − An emergency telephone system that includes dedicated network, selective routing, database, ALI, ANI, selective transfer, fixed transfer, and a call back number.

 

"Error ratio" − The percentage of database records that are not Master Street Address Guide valid for a specific 9-1-1 traditional legacy service system.

 

"Exchange" − A unit established by a telecommunications carrier and approved by the Commission for the administration of telecommunications service in a specified geographical area. It may consist of one or more central offices together with associated plant used in furnishing telecommunications services in that area. Exchanges are identified on exchange boundary maps on file with the Commission.

 

"Forced disconnect" − A feature that allows the PSAP to release a telephone connection, even though the calling party has not yet disconnected, to avoid caller jamming of the incoming trunks.

 

"Geographical Information System" or "GIS" − A system for capturing, storing, displaying, analyzing and managing data and associated attributes that are spatially referenced.

 

"Geospatial Data" − Information that accurately refers to a precise location on the earth's surface using latitude, longitude, elevation and other data that identify the coordinate system used. 

 

"Grade of Service" – P.01 for Basic 9-1-1 or Enhanced 9-1-1 services or NENA i3 Solution standard for NG9-1-1 services.

 

"Interconnected VoIP provider" – Has the meaning given to that term under Section 13-235 of the Public Utilities Act.

 

"IP" – Internet Protocol.

 

"Joint Emergency Telephone System Board" or "Joint ETSB" – A board established by intergovernmental agreement of two or more municipalities or counties or a combination thereof to provide for the management and operation of a 9-1-1 system.

 

"Legacy network gateway" – A signaling and media interconnection point between callers in legacy wireline/wireless originating networks and the i3 architecture, so that i3 PSAPs are able to receive emergency calls from legacy networks.

 

"Local loop" − A channel between a customer's network interface and its serving central office. The most common form of loop, a pair of wires, is also called a line.

 

"Master Street Address Guide" or "MSAG" − The computerized geographical file that either consists of all street and address data or its functional equivalent (i.e. geospatial data) within the 9-1-1 system area. This database is the key to the selective routing capability of E9-1-1 systems. It matches an originating caller to a specific answering point based on the address data. The MSAG will require updating after the initial file is created.

 

"National Emergency Number Association" or "NENA" − The international not-for-profit organization whose purpose is to lead, assist and provide for the development, availability, implementation and enhancement of a universal emergency telephone number or system common to all jurisdictions through research, planning, publications, training and education. 

 

"Network connection" − A voice grade communication channel directly between a subscriber and a telecommunications carrier's public switched network, without the intervention of any other telecommunications car­rier's switched network, that would be required to carry the subscriber's inter-premises traffic. The connection either is capable of providing access through the public switched network to a 9-1-1 system, if one exists; or if no system exists at the time a surcharge is imposed under Section 15.3 of ETSA, would be capable of providing access through the public switched network to the local 9-1-1 system if one existed. [50 ILCS 750/2]

 

"Network diagram" − A schematic flow chart that shows the actual network pieces and flow of activities in a picture.

 

"Next generation 9-1-1 service" or "NG9-1-1" − A system comprised of managed IP-based networks, gateways, functional elements and databases that augment or replicate present day E9-1-1 features and functions and provide new capabilities. NG9-1-1 is designed to provide access to emergency services from all sources, and to provide multimedia data capabilities for PSAPs and other emergency service organizations.

 

"On-site database" − A copy of the database that resides with the local 9-1-1 authority.

 

"Operator services" − Any of a variety of telephone services that need the assistance of an operator or an automated "operator" (i.e., using interactive voice response technology and speech recognition). These services include collect calls, third party billed calls, and person-to-person calls.

 

"Originating Service Provider" or "OSP" − A communications provider that allows its users or subscribers to originate 9-1-1 voice or non-voice messages from the public to the 9-1-1 authority.

 

"Overflow" − A call or position used when a call is blocked or rerouted due to excessive traffic.

 

"P.01" – The probability (P), expressed as a decimal fraction, of an emergency call being blocked. P.01 is the grade of service reflecting the probability that one call out of 100 during the average busy hour of the average busy day will be blocked, or the number of 9-1-1 circuits or facilities from the 9-1-1 system provider's routing equipment to the primary PSAP or PSAPs that are sufficient to complete 99% of all requests for emergency service during the average busy hour of the average busy day.

 

"Primary point of contact" or "9-1-1 contact person" − The individual designated by the 9-1-1 authority as the contact point for the participating telecommunications carriers and 9-1-1 system providers.

 

"Private Branch Exchange" or "PBX" − A private telephone system and associated equipment located on the user's property that provides communications between internal stations and external networks.

 

"Public safety agency" − A functional division of a public agency that provides police, firefighting, medical or other emergency services.

 

"Public Safety Answering Point" or "PSAP" − The initial answering location of an emergency call.

 

"Public Utilities Act" – 220 ILCS 5.

 

"Rate center" − A geographically specified area used for determining mileage and/or usage dependent rates in the public switched network.

 

"Selective routing" − A system that automatically routes calls to predetermined PSAPs, based on the location of the calling telephone number.

 

"Service address" − The location of the primary use of the network connection or connections.

 

"Split exchange" − An exchange shared with more than one 9-1-1 system.

 

"Surcharge" − A monthly surcharge amount imposed, pursuant to Section 20 of the Act, on all customers of telecommunication carriers, wireless carriers and interconnected VoIP providers for the purpose of installing and maintaining an Enhanced 9-1-1 or NG9-1-1 system, with the exception of a municipality with a population of 500,000 or greater.

 

"System" − The communications equipment required to produce a response by the appropriate emergency public safety agency as a result of an emergency call  being placed to 9-1-1. [50 ILCS 750/2]

 

"Telecommunications carrier" − Shall have the same meaning as specified in Section 13-202 of the Public Utilities Act, including those carriers acting as resellers of telecommunications services. For the purpose of 9-1-1 service, this definition shall include telephone systems operating as mutual concerns. A telecommunications carrier under the Public Utilities Act may provide competitive or noncompetitive local exchange telecommunications services or any combination of the two as defined in Section 13-204 of the Public Utilities Act.

 

"Telecommunications service" − Shall have the same meaning as specified in Section 13-203 of the Public Utilities Act.

 

"Terminal equipment" − Telephone station apparatus.

 

"Transfer" − A feature that allows the PSAP telecommunicator to transfer emergency calls to a specific location or secondary PSAP.

 

"Trunk" − A transmission path between switching units, switching centers, and/or toll centers.

 

"Virtual Answering Point" or "VAP" – A temporary or non-permanent location that:

 

is capable of receiving an emergency call;

 

contains a fully functional worksite that is not bound to a specific location but rather is portable and scalable connecting emergency call takers or dispatchers to the work process; and

 

is capable of completing the call dispatching process. 

 

"Virtual PSAP" – A fully functional worksite that is not bound to a specific location but is portable and scalable, connecting employees to the work process in the most advantageous setting, rather than employees having to come to a centralized work location to connect to the work process.

 

(Source:  Amended at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.200  General Requirements (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.205  Tentative, Final or Modified Plans (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.210  Order of Authority (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.215  Records and Reports (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.220  Testing for Compliance with Technical and Operational Standards (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.300  Management Systems (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.305  Commission Liaison (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.310  ETSB, Joint ETSB and Qualified Governmental Entities (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.400  9-1-1 Authority (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.402  Technical Review of 9-1-1 Plans

 

a)         Upon receipt of notice from the Department that a consolidation plan has been filed pursuant to  83 Ill. Adm. Code 1324 or an initial or modified plan has been filed pursuant to 83 Ill. Adm. Code 1325, Commission Staff will begin an informal review of each plan to ensure its technical compliance with Sections 725.405, 725.410 and 725.412. Notice will also be provided to the 9-1-1 system providers and carriers by the Department pursuant to 83 Ill. Adm. Code 1324.200(f) and 1325.210(c).

 

b)         Formal Review

For each consolidation plan, initial plan and modified plan that involves the use of a 9-1-1 system provider that already provides service to a 9-1-1 Authority under a plan previously approved by the Commission or the Department, the following process shall apply:

 

1)         Within 16 days after the notice date that a consolidation plan, initial plan or modified plan is filed pursuant to subsection (a), any interested party may file a request for a formal review of the plan by the Commission.

 

2)         If, after its informal review of any consolidation plan, initial plan or modified plan, and no later than 20 days from the date of receipt from the Department, Commission Staff has either identified a matter of technical concern or received a request for a formal review pursuant to this subsection (b), Commission Staff will notify the Department that the Commission will initiate a docketed proceeding to formally review the plan and request that the Department seek an extension with the filing entity or deny the plan pending the outcome of the Commission's formal technical review.

 

3)         Once an order resolving the matter of technical concern or unresolved dispute has been rendered by the Commission, a copy will be provided to the Department.

 

4)         If the Commission Staff does not provide the Department with notification as described in subsection (b)(2) within 20 days after receipt of the plan, the Commission will not undertake any separate proceedings regarding the plan without first conferring with the Department.

 

c)         Informal Review

For each consolidation plan, initial plan or modified plan that involves the use of a 9-1-1 System Provider that does not already provide service to a 9-1-1 Authority under a plan approved by the Commission or the Department (new 9-1-1 System Provider), the following process shall apply:

 

1)         Within 16 days after receipt of the plan, Commission Staff will notify the Department that the plan involves the use of a new 9-1-1 system provider and that Commission Staff will follow the review process prescribed by this subsection (c) and request that the Department seek an extension with the filing entity or deny the plan pending the outcome of the informal technical review by Commission Staff. 

 

2)         Within 16 days after the receipt of the plan, Commission Staff will establish an informal process, to last no more than 90 days from the date of the receipt of the plan, for review of the plan with input from interested parties, including review of the plan's provisions for transitioning from any existing 9-1-1 system provider to a new 9-1-1 system provider and proposed interconnection arrangements with impacted carriers.

 

3)         If, at any time within 90 days after receipt of the plan, Commission Staff has completed its informal review and determined that there are no disputed issues regarding the plan, Commission Staff will immediately notify the Department of the completion of the informal technical review process under this subsection (c).

 

4)         If, as a result of the informal technical review process, but no later than 90 days from the date of receipt of the plan, Commission Staff has either determined that there are issues regarding the plan that remain in dispute or received a request for a formal review, Commission Staff will notify the Department that the Commission will initiate a docketed proceeding to formally review the plan and request that the Department seek an extension with the filing entity or deny the plan pending the outcome of the Commission's formal technical review.

 

5)         Once an order resolving any disputed issues has been rendered by the Commission, a copy will be provided to the Department.

 

6)         If the Commission Staff has not provided the Department with the notification described in either subsection (c)(3) or (c)(4) within 90 days after receipt of the plan, the Commission will not undertake any separate proceedings regarding the plan without first conferring with the Department.

 

(Source:  Added at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.405  9-1-1 System Provider

 

A 9-1-1 System Provider:

 

a)         Shall be certified under Section 13-900 of the Public Utilities Act as a 9-1-1 system provider prior to entering into any contract with a 9-1-1 authority to provide 9-1-1 services;

 

b)         Shall file tariffs under Sections 13-900.1 and 9-102 of the Public Utilities Act for 9-1-1 services prior to offering such services;

 

c)         Shall enter into a service contract with each 9-1-1 authority for which it plans to provide 9-1-1 database, call routing and other 9-1-1 duties and services associated with the 9-1-1 system that clearly delineates the responsibilities of the 9-1-1 system provider and 9-1-1 authority;

 

d)         Shall assume the lead role in coordinating the implementation of the 9-1-1 project.  The 9-1-1 system provider is responsible for the initial implementation and mutually agreed upon changes/modifications, project timeline, milestone progress report/conference calls with Commission 9-1-1 Program Staff and all involved parties.  If there are multiple 9-1-1 system providers, the 9-1-1 authority shall specify the role of each provider pursuant to Section 1325.400(f);

 

e)         Shall comply with any provisions of all applicable federal or State laws regarding the provisioning of 9-1-1 services regarding wireline, wireless and VoIP or any other medium;

 

f)         Shall comply with back-up power requirements for 9-1-1 equipment and facilities as specified in 83 Ill. Adm. Code 730.325 or 737.410;

 

g)         Shall comply with physical security requirements for its facilities as specified in 83 Ill. Adm. Code 785.35;

 

h)         Shall provision "9-1-1 Service" in one of the following types: 

 

1)         Basic 9-1-1 service is an emergency telephone system that automatically connects 9-1-1 callers to a designated answering point through either dedicated direct trunking and/or tandem trunking from the central office to the PSAP.  Basic 9-1-1 does not typically support ANI and ALI.  The features associated with basic service shall be according to the following format types:

 

A)        Type #1 – This is the most basic configuration available, and provides:

 

i)          no per-call charge;

 

ii)         loop-type ringdown signaling toward PSAP;

 

iii)        ringback tone to caller; and

 

iv)        transmission path for communication between the caller and the PSAP;

 

B)        Type #2 – This configuration provides all the features of the Type #1 circuit with the following options:

 

i)          called party hold;

 

ii)         forced disconnect;

 

iii)        idle circuit tone application; and

 

iv)        originating switchhook status indication contingent on the installation of appropriate terminal equipment at the PSAP;

 

C)        Type #3 – This configuration provides all the features of the Type #1 and Type #2 circuits with the addition of ringback of the calling party on a held line;

 

D)        Type #4 – This configuration provides for optional features beyond those described in the configuration of Type #2 or Type #3.  This type of Basic 9-1-1 also requires trunks capable of carrying ANI.

 

2)         E9-1-1 service is a system that includes a dedicated network, selective routing, and a database that interfaces with a PSAP CPE capable of receiving and providing ANI and ALI.  It can be provisioned through either a 9-1-1 telecommunications network that is commonly referred to as "9-1-1 traditional legacy service" or a 9-1-1 IP network which is commonly referred to as "NG9-1-1 service":

 

A)        9-1-1 traditional legacy service: Provides the capability to serve several PSAPs existing within the 9-1-1 service area with tandem trunking through the E9-1-1 selective router.  The main features of E9-1-1 service is the capability of the E9-1-1 selective router to selectively route an emergency call originating from any station in the 9-1-1 service area to the correct PSAP.  The features associated with tandem trunking in an E9-1-1 system may include the following:

 

i)          Selective routing;

 

ii)         Default routing;

 

iii)        Alternate routing;

 

iv)        Transfer capabilities;

 

v)         Forced disconnect;

 

vi)        No per call charge;

 

vii)       ANI; and

 

viii)      ALI.

 

B)        NG9-1-1 service provides the capability to serve PSAPs through an IP network.  The main feature of NG9-1-1 service is the capability to route an emergency call originating from multiple types of technology capable of calling 9-1-1.  The capabilities and features associated with NG9-1-1 may include but are not limited to the following:

 

i)          Legacy network gateway;

 

ii)         Geospatial routing;

 

iii)        Default routing;

 

iv)        Alternate routing;

 

v)         Transfer capabilities;

 

vi)        ANI; 

 

vii)       ALI;

 

viii)      Transmit data and/or text and/or video with the emergency call when feasible and/or available; and

 

ix)        Emergency Services IP networks (ESInets).

 

C)        Any combination of subsections (h)(2)(A) and (B).

 

i)          The 9-1-1 system provider shall meet the following technical requirements for the provisioning of 9-1-1 service:

 

1)         Utilizing mutually acceptable and agreed upon standards for database record exchange as prescribed, at a minimum, by the National Emergency Number Association in "NENA, Standard Data Formats For ALI Data Exchange, MSAG & GIS Mapping" (NENA 02-010, v9, 3/28/2011; this incorporation includes no later amendments or editions).

 

2)         Obtaining, maintaining and updating end user subscriber information provided by all participating OSPs in order to maintain the 9-1-1 database to meet the requirements set forth in ETSA Section 15.4(d).

 

3)         Creating, maintaining and updating the MSAG and database, GIS database, or functional equivalent in conjunction with the 9-1-1 authority and all OSPs.

 

4)         Updating the ALI database on a daily basis during normal business days.

 

5)         Providing notification of errors to the appropriate entities within 24 hours for corrective action.

 

6)         Providing the error ratio to the 9-1-1 authority no later than December 31 of each year.  9-1-1 authorities may request the percentage on a more frequent basis, but not more than once a month.

 

7)         Providing a network diagram to the 9-1-1 authority, annually within the 4^th quarter of each year, no later than December 31.  Additionally, updated diagrams must be provided to the 9-1-1 authority when a modification is required to be filed with the Commission.

 

8)         Coordinating the development and the maintenance of the 9-1-1 database with all participating OSPs and the 9-1-1 authority and ensure that all required information for routing tables, i.e., NPA/NXX, ESN, default ESN, PANIs and any other items that may become necessary for the functionality of maintaining an accurate database and/or routing tables, is obtained.

 

9)         Coordinating the installation of all network components with all participating OSPs and/or third party provider who may connect its network and transport 9-1-1 traffic to the appropriate 9-1-1 system provider on behalf of an OSP.  In these cases, the OSP, the 9-1-1 system provider, and the third party telecommunications carrier shall work cooperatively with the 9-1-1 authority to ensure that appropriate default routes are chosen and proper network congestion control measures are maintained.  The network design must adhere to the default routing and acceptable engineering practices as specified in subsections (h)(11) and (22).

 

10)         Routing all emergency calls from any OSP without discrimination where technically feasible.

 

11)         Provisioning all 9-1-1 facilities over dedicated redundant facilities. This should be considered to be the standard method of providing all incoming 9-1-1 facilities and, where possible, employ diverse routing. 9-1-1 circuits and facilities shall be sufficient to complete 99% of all emergency calls during the average busy hour of the average busy day.  In all cases, the 9-1-1 network shall be provisioned to handle a minimum of two circuits and/or simultaneous calls, and shall use dedicated, diverse and/or redundant equipment, where available, in order to increase the survivability of the 9-1-1 network.  Additionally the Commission 9-1-1 Program Staff and or 9-1-1 authority may on an annual basis or in the event of a problem request traffic studies be performed or other documentation be provided to verify that the standard is being met.

 

12)         Provisioning 9-1-1 facilities for one way incoming only service to the PSAP. Origination of outbound dialing on 9-1-1 circuits without a caller or active 9-1-1 call on the circuit is prohibited. 

 

13)         Provisioning the transmission grade of service for 9-1-1 facilities using inter-exchange facilities equivalent to those specified in 83 Ill. Adm. Code 730.520 or 737.440.

 

14)         Provisioning the transmission grade of service for the intra-exchange loop portion of any 9-1-1 facilities equivalent to those specified in 83 Ill. Adm. Code 730.525 or 737.630.

 

15)         Notifying the 9-1-1 authority a minimum of 48 hours prior to performing any planned activities that could adversely affect 9-1-1 service.

 

16)         Adopting practices to minimize the possibility of service disruption on all facilities associated with 9-1-1 service to a PSAP prior to 9-1-1 going on line.

 

17)         Maintaining a contact number for notifying the appropriate 9-1-1 authority in the event of an outage or failure of a 9-1-1 system.

 

18)         Notifying a primary point of contact within a 9-1-1 system within 15 minutes after detecting a confirmed outage within the system and advising the primary point of contact as to the magnitude of the outage once fully known.  In addition, the 9-1-1 system provider must notify the Commission's 24 hour emergency number (217-558-6166) pursuant to 83 Ill. Adm. Code 730.550 or 737.430.

 

19)         Notifying a primary point of contact of a 9-1-1 system and the Commission's 24 hour emergency number (217-558-6166) pursuant to 83 Ill. Adm. Code 730.550 or 737.734 within 30 minutes after the confirmed restoration of 9‑1-1 services.

 

20)         Delivering 9-1-1 service elements for the provisioning and ongoing maintenance of the 9-1-1 systems as follows:

 

A)          Provide database coordination with all participating OSPs when applicable.

 

B)          Provide network coordination with all participating OSPs when applicable.

 

C)          Provide maintenance and repair procedures, service and repair center contact information, a restoration plan and call trace procedures to the 9-1-1 authority.

 

21)      Adopting practices and implementing procedures to reduce or minimize the conditions that cause default routed calls.

 

22)      Default routing, at a minimum, by county. Where an exchange boundary/rate center crosses county boundaries, the 9-1-1 system provider may establish a single default with the approval of the 9-1-1 authority for those affected 9-1-1 systems.

 

23)      Adopting practices to provide the appropriate services to Private Business Switch and Private Residential Switch subscribers for the purposes of complying with ETSA Sections 15.5 and 15.6 and 83 Ill. Adm. Code 1326.

 

24)      Providing the 9-1-1 authority with the information, reports or other documents required, to enable the 9-1-1 authority to complete its annual filings to the Commission.

 

25)      Cooperating with other 9-1-1 system providers to hand off split exchange subscribers to another 9-1-1 system provider in a mutually acceptable manner and in accordance with good engineering design and standards.

 

26)      Cooperating with other 9-1-1 system providers in the installation of a new 9-1-1 system or migration of a system from another 9-1-1 system provider.

 

(Source:  Amended at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.410  Telecommunications Carriers

 

a)         Each telecommunications carrier shall file tariffs under Section 13-900.1 of the Public Utilities Act for 9-1-1 telecommunications service to be applied to all services specific to 9-1-1 installations on the carrier's network side of the customer demarcation point.

 

b)         Dedicated redundant facilities should be considered to be the standard method of providing all incoming 9-1-1 facilities and, when possible, employ diverse routing.  9-1-1 circuits and facilities shall be sufficient to complete 99% of all requests for emergency services during the average busy hour of the average busy day.  In all cases, the 9-1-1 network shall be provisioned to handle a minimum of two circuits and/or simultaneous calls, and shall use dedicated, diverse and/or redundant equipment, when available, in order to increase the survivability of the 9-1-1 network.  Additionally, the Commission 9-1-1 Program Staff and/or 9-1-1 authority may, on an annual basis or in the event of a problem, request traffic studies or other documentation to verify that the standard is being met.

 

c)         Coin-free dialing of the digits 9-1-1 shall be provided from all coin telephones within an exchange with 9-1-1 service.

 

d)         The transmission grade of service on 9-1-1 facilities using inter-exchange facilities shall be at least equivalent to the transmission grade of service specified in 83 Ill. Adm. Code 730.520 or 737.440 dealing with interoffice transmission objectives.

 

e)         The transmission grade of service for the intra-exchange loop portion of any 9-1-1 facilities  shall be at least equivalent to the transmission grade of service specified in 83 Ill. Adm. Code 730.525 or 737.630 dealing with local loop transmission objectives.

 

f)         When all 9-1-1 facilities are busy in the originating central office, the switching facility, when equipped to provide the function, shall route the caller to an announcement or busy tone.  When an all trunks busy situation occurs in an intermediate switching facility, that switch shall, when equipped, route the caller to an appropriate backup or alternate answering location, announcement, or busy tone.

 

g)         All telecommunications carriers shall arrange for each of their switching offices to accept the 9-1-1 code.

 

h)         Telecommunications carrier's personnel shall notify the 9-1-1 authority a minimum of 48 hours prior to performing any planned action that could adversely affect 9-1-1 service.

 

i)          Each telecommunications carrier shall adopt practices to minimize the possibility of service disruption on all facilities associated with 9-1-1 service to a 9-1-1 system. These practices will provide for facility guarding at all terminations with protective devices that will minimize accidental worker caused service interruption. These practices shall also contain procedures for physical identification of all 9‑1-1 facilities with special warning tags and/or labels and identification of circuits in company records.

 

j)          Each telecommunications carrier shall deliver 9-1-1 service elements for the provisioning and ongoing maintenance of the 9-1-1 systems as follows:

 

1)         Provide database downloads and updates to the appropriate 9-1-1 system provider for each 9-1-1 system in which it has subscribers.

 

2)         Adhere to acceptable and agreed upon standards for database record exchange as prescribed, at a minimum, by NENA Standard Data Formats For ALI Data Exchange, MSAG & GIS.

 

3)         Process error corrections within 2 business days after receipt of an error report from the 9-1-1 system provider and/or 9-1-1 authority.

 

4)         Provision and connect its network to the appropriate 9-1-1 system provider.  Nothing in this Section prohibits a telecommunications carrier from contracting with a third party provider who may connect its network to the appropriate 9-1-1 system provider for the transport of 9-1-1 traffic. The network design must adhere to the engineering practices and default routing requirements specified in Section 725.405(i)(11) and (22).

 

5)         Not deliver emergency calls to operator services.

 

6)         Provide maintenance and repair procedures, service and repair center contact information, maintain a restoration plan and perform call trace procedures to the 9-1-1 authority.

 

7)         Comply and arrange for default routing requirements with the 9-1-1 system provider and the 9-1-1 authority.

 

8)         Maintain a list of contact numbers for notifying the appropriate 9-1-1 system in the event of an outage or failure of a 9-1-1 system.

 

9)         Notify a primary point of contact for the 9-1-1 authority within 15 minutes after a confirmed outage within the system and also advise the primary point of contact as to the magnitude of the outage. In addition, the telecommunications carrier must notify the Commission's 24 hour emergency outage number (217-558-6166) pursuant to 83 Ill. Adm. Code 730.550 or 737.430.

 

10)        Shall notify a primary point of contact with the 9-1-1 authority and the Commission's 24 hour emergency outage number (217-558-6166)  pursuant to 83 Ill. Adm. Code 730.550 or 737.734 within 30 minutes after the confirmed restoration of 9‑1-1 services.

 

11)        Cooperate with 9-1-1 system providers to assist in terminating split exchange traffic between 9-1-1 systems.

 

12)        Cooperate with 9-1-1 system providers in the installation of a new 9-1-1 system or migration of an existing 9-1-1 system to another 9-1-1 system provider.

 

k)         Each telecommunications carrier and interconnected VoIP provider shall adopt practices and procedures to deliver emergency calls to the appropriate 9-1-1 system provider.

 

(Source:  Amended at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.412  Next Generation 9-1-1 System Provider

 

Each next generation 9-1-1 system provider shall:

 

a)         Provide redundant legacy network gateways so that the originating wireline, wireless and VoIP networks can deliver emergency calls in a manner that IP capable PSAPs can receive until such time that conversions of legacy networks for IP is no longer necessary.

 

b)         Provide redundant geographic locations for the legacy network gateways within the State of Illinois that are both technologically feasible and cost effective.

 

c)         Provide network monitoring.

 

d)         A next generation 9-1-1 system provider that has deployed a 9-1-1 network prior to December 31, 2015 with a service offering that does not meet the requirements of this Section shall not be required to comply with this Section until the 9-1-1 system provider or a 9-1-1 authority requests to make a change to the network.  The next generation 9-1-1 system provider shall not expand the current service until its service offering in both its existing and expanded service areas is provisioned to meet the requirements of this Section.

 

(Source:  Added at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.415  Public Safety Answering Point (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.500  Testing Procedures (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.505  Call Handling Procedures (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.510  Electronic Communication Devices (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.515  Physical Security (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.520  9-1-1 Traditional Legacy Service Database

 

a)         9-1-1 database queries will only be allowed by PSAPs for purposes of dispatching or responding to an emergency call or for database integrity verification as set forth in subsection (c).

 

b)         Prior to an initial database integrity verification, the 9-1-1 authority shall obtain a court order detailing the information that is to be disclosed and the reason for disclosure.

 

c)         The 9-1-1 database shall have the capability of allowing database verification queries, provided that the following procedures are adhered to:

 

1)         The 9-1-1 authority shall be responsible for providing a level of security and confidentiality to the database that will prohibit random inquiries;

 

2)         Direct access to 9-1-1 database information will be under strict control and, when technically feasible, a password will be assigned for access by authorized persons only;

 

3)         Database verification queries shall be by subscriber number only and as necessary for purposes of database integrity.  Queries in excess of 10 per 24-hour period will only be done with 2 or more days advance notice to the respective 9-1-1 system provider for scheduling purposes. Queries may be for the specific purpose of cross-checking information in the 9-1-1 database with other sources of information, including telephone and other directories, maps, municipal database listings, etc., and for verifying that database update information provided to the 9-1-1 system provider has indeed been posted and is correct.  On-site 9-1-1 databases are exempt from 9-1-1 system provider advance notification requirements of this Section;

 

4)         Information retrieved will be used exclusively for the maintenance, update and verification of the 9-1-1 database except as otherwise specified in subsection (a). Any other use is expressly prohibited. The information is subject to strict non-dis­closure agreements between the various OSPs, 9-1-1 system providers and 9-1-1 authority. All personnel associated in any way with the 9-1-1 authority and the 9-1-1 systems are bound by these agreements.

 

5)         Trunks/facilities that are not used to transport 9-1-1 emergency calls into the PSAP are prohibited from being connected to the 9-1-1 CPE in any way to allow for queries of the 9-1-1 database. 

 

6)         Database queries for the purpose of database verification shall be limited to off-peak times.

 

7)         Database queries shall not be made if there is any known outage or impairment in the database system, including a database data link outage.  In the event of an outage, the 9-1-1 system provider shall treat outage notification of the 9-1-1 authority regarding database query suspension as a priority. When practicable, this notification shall be made not later than 15 minutes after a confirmed incident that will cause database queries to be suspended.

 

d)         Each telecommunication carrier shall provide updates to the appropriate 9-1-1 system provider for the 9-1-1 database on a daily basis or more frequently when technology supports it, Monday through Friday during business hours.

 

e)         A 9-1-1 authority using an on-site database is restricted from making any changes to the 9-1-1 data that has been downloaded for its use.  Only the 9-1-1 system provider has the authority to correct errors or provide updates to the database.   The 9-1-1 authority must adhere to the proper error resolution procedures as specified in subsection (g)(l).

 

f)         9-1-1 authorities, 9-1-1 system providers and telecommunications carriers shall utilize mutually acceptable and agreed upon standards as prescribed, at a minimum, by the NENA Standards for 9-1-1 databases.

 

1)         Data Formats for ALI, MSAG and GIS (02-010, v9);

 

2)         9-1-1 Data Management (02-011, v7); and

 

3)         Provisioning and Maintenance of MSAG Files to VDBs and EKDBS (02-013, v3).

 

g)         It shall be the joint responsibility of the 9-1-1 authority, the 9-1-1 system provider and telecommunications carriers to ensure that the error ratio of each 9-1-1 system's database shall not, at any time, exceed 1%.

 

h)         The 9-1-1 authority or 9-1-1 system provider shall forward all error reports within two business days after finding the error to the 9-1-1 authority, 9-1-1 system provider, or carrier to take appropriate action to resolve the error.

 

i)          If the error is a record of the 9-1-1 system provider, it must be corrected and updated within two business days after receipt of the error.  If the error is for a participating telecommunications carrier, the 9-1-1 system provider shall forward the error to the appropriate telecommunications carrier or 9-1-1 authority for resolution.

 

j)          Any telecommunications carrier receiving an error record from the 9-1-1 system provider has two business days upon receipt of the error to work with the 9-1-1 Authority and process the corrections and forward the appropriate updates to the 9-1-1 system provider.  If the error is for an OSP, the 9-1-1 authority will forward those on to the appropriate company for review.

 

k)         The 9-1-1 authority shall retest and/or validate that all errors have been corrected (e.g., no record found, misroutes).

 

l)          The 9-1-1 authority shall, on a continuing basis, maintain the MSAG (or GIS database or functional equivalent), the ELT for each ESN and the associated telephone numbers for the ELTs.

 

m)        Upon a written request of the 9-1-1 authority, the 9-1-1 system provider shall submit, within 14 working days, a report to assist in the validation of the accuracy of the 9-1-1 database. Before this report is delivered to the 9-1-1 authority, the 9-1-1 authority shall enter into nondisclosure agreements with telecommunication carriers and interconnected VoIP providers to protect proprietary network and customer-related information from public disclosure consistent with the Illinois Freedom of Information Act (FOIA) [5 ILCS 140/7(1)] and other applicable federal or state law.

 

1)         This report shall include the following information when available in the 9-1-1 database:

 

A)        telephone number − area code, prefix, and number in separate fields;

 

B)        pilot number − single telephone number used to tie multiple numbers within a system together;

 

C)        service (civic) address − including street name, house number or equivalent, suffix, directional, community name, state, zip code and location and/or descriptive information, including inter­section if MSAG indicates an intersection, in separate fields;

 

D)        billing address − if different than the service address, in separate fields, to be provided on a telephone number only basis pursuant to procedures defined by the telecommunications carrier and the 9-1-1 authority. Billing address information shall be subject to non-disclosure agreements;

 

E)        name − first, last, and middle names or initials in separate fields;

 

F)         date service was initiated − the month, day and year that service was initiated, in separate fields. If this information is not available, the date reflecting the most current service order activity may be provided instead;

 

G)        type of service − residential, business, coin, etc.;

 

H)        PBX/Centrex Extensions/Station Numbers − identify those numbers that are part of a PBX/Centrex system when this information is available;

 

I)         surcharge status − when this information is available, the report shall identify those lines on which a surcharge is being collected and the date on which the collection was initiated. Identify those lines on which no surcharge is being collected and the reason for each exemption, including telecommunications carrier lines, in separate fields;

 

J)         Emergency Service Number (ESN) − appropriate ESN, if assigned, is to be made available only from the primary telecommunications carrier providing database development and routing services.

 

2)         This report may be requested by the 9-1-1 authority in writing, at a maximum, on a monthly basis. The information in this report is considered proprietary and shall be used exclusively for validating the accuracy of the 9-1-1 database. This report will be delivered in an electronic format. It will not be delivered in paper format. There will be a charge for this report that will be a tariffed item by each 9-1-1 system provider.

 

n)         A 9-1-1 authority that has or is in the process of transitioning to an NG9-1-1 system when the 9-1-1 traditional legacy service database will be used in conjunction with, or eventually be replaced with, dynamic data must provide a detailed explanation of the initial development and ongoing maintenance of necessary databases in the NG9-1-1 final plan or modification, pursuant to Section 1325.205.

 

(Source:  Amended at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.525  Call Boxes (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.600  Surcharge Administration and Monthly Report to the Emergency Telephone System Board (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)

 

Section 725.APPENDIX A   Monthly Surcharge Report to the 9-1-1 Authority (Repealed)

 

(Source:  Repealed at 40 Ill. Reg. 8170, effective May 25, 2016)