Section 1325.101 Definitions
"9-1-1 Authority" means
the ETSB or qualified governmental entity that provides for the management and
operation of a 9-1-1 system within the scope of those duties and powers as
prescribed by the Emergency Telephone System Act (ETSA) [50 ILCS 750].
"9-1-1 Network" means
the network used for the delivery of 9-1-1 emergency calls over dedicated and
redundant facilities, as required by 83 Ill. Adm. Code 725 to a PSAP or backup
PSAP that meets the applicable grade of service.
"9-1-1 System" means the
geographic area that has been granted an order of Authority by the
Administrator to use "9-1-1" as the primary emergency telephone
number.
"9-1-1 System Provider"
means any person, corporation, limited liability company, partnership, sole
proprietorship, or entity of any description that acts as a 9-1-1 system
provider within the meaning of ETSA Section 2 by contracting to provide 9-1-1
network and database services and that has been certified by the Commission
pursuant to the Public Utilities Act [220 ILCS 5/13-900].
"9-1-1 Traditional Legacy
Service" means that an arrangement of channels, such as loops, trunks and
associated switching facilities to exchange voice and data.
"Access Line" means the
connecting facility between a customer's premises network interface device and
the local exchange carrier's facility that provides access to the switching
network for local exchange and interexchange telecommunications service.
"Act" or
"ETSA" means the Emergency Telephone System Act [50 ILCS 750].
"Adjacent Agencies"
means any public or private safety agencies (police, firefighting, emergency
medical and ambulance services or other emergency services) whose jurisdiction
is outside the 9-1-1 system jurisdiction, but that is adjacent to or touches
that 9-1-1 system's boundary.
"Administrator" means
the Statewide 9-1-1 Administrator.
"Aid Outside Normal
Jurisdiction Boundaries Agreement" means a written cooperative agreement
entered into by all participating and adjacent agencies and public safety
agencies providing that, once an emergency unit is dispatched to a request
through a system, that unit shall render its services to the requesting party
without regard to whether the unit is operating outside its normal
jurisdictional boundaries.
"Audible Signal" means a
buzzer, bell or tone device used to alert an individual that appropriate action
is required.
"Automatic Alarm" or
"Automatic Alerting Device" means any device that will
access the 9-1-1 system for emergency services upon activation. [50 ILCS
750/2]
"Automatic Location
Identification" or "ALI" means the automatic display at the PSAP
of the caller's telephone number, the address/location of the telephone, and
supplementary emergency services information.
"Automatic Number
Identification" or "ANI" means the automatic display of the telephone
number associated with the access line from which a call originates on the PSAP
monitor.
"Backup PSAP" means a
public safety answering point that serves as an alternate to the PSAP for
enhanced systems and is at a different location and operates independently from
the PSAP. A backup PSAP may accept overflow calls from the PSAP or be
activated in the event that the PSAP is disabled.
"Busy Day" means a
consecutive 24-hour period during which the greatest volume of traffic is
handled in the central office.
"Busy Hour" means the
two consecutive half-hours each day during which the greatest volume of traffic
is handled in the central office.
"Busy Tone" means an
audible signal indicating a call cannot be completed because the called access
line is busy. The tone is applied 60 times per minute.
"Call Referral" means a
9-1-1 service in which the PSAP telecommunicator provides the calling party
with the telephone number of the appropriate public safety agency or other
provider of emergency services.
"Call Relay" means a
9-1-1 service in which the PSAP telecommunicator takes the pertinent
information from a caller and relays that information to the appropriate public
safety agency or other provider of emergency services.
"Call Transfer" means a
9-1-1 service in which the PSAP telecommunicator receiving a call transfers the
incoming call to the appropriate public safety agency or other provider of
emergency services.
"Carrier" means a
telecommunications carrier and a wireless carrier.
"Central Office" means
the site where switching equipment is located. A local central office, also
called an end office, is the switching office where individual subscriber's
access lines appear. It houses the equipment that receives calls transmitted
on the local loop and routes the call over the switched network either directly
to the person called, if the call is placed to a location served by the same
local central office, or to another central office, if the call is placed to a
customer served by a different central office.
"Circuit" means the
physical connection (or path) of channels, conductors and equipment between two
given points through which an electronic or optical signal may be established.
"Commission" means the
Illinois Commerce Commission.
"Customer Premises
Equipment" or "CPE" means communications or terminal equipment
located in the customer's facilities/terminal equipment at a PSAP.
"Default Routing" means
a feature that allows emergency calls to be routed to a designated default PSAP
if the incoming emergency call cannot be selectively routed due to ANI failure,
garbled digits, or other causes that prevent selective routing.
"Department" means the
Department of State Police.
"Direct Dispatch" means
a 9-1-1 service that provides for the direct dispatch, by a PSAP
telecommunicator, of the appropriate unit upon receipt of an emergency call and
the decision as to the proper action to be taken.
"Diverse Routing" means
the practice of routing circuits along different physical or electrical paths
in order to prevent total loss of 9-1-1 service in the event of a facility or
hardware failure.
"E9-1-1 Selective
Router" means a telecommunications carrier switching office, or stand
alone selective routing switch, equipped with enhanced 9-1-1 service
capabilities. This switch serves as an E9-1-1 selective router for emergency
calls from other local offices in the 9-1-1 service area.
"Emergency Call" means
any type of request for emergency assistance through the 9‑1‑1
network, not limited to voice. This may include a session established by
signaling with two-way, real-time media and involves a human making a request
for help.
"Emergency Service
Number" or "ESN" is sometimes known as emergency service zone
(ESZ). An ESN is a three- to five-digit number representing a unique
combination of public safety agencies (police, fire and emergency medical
service) designated to serve a specific range of addresses within a particular geographic
area or ESZ. The term ESZ refers to the geographic area itself and is
generally used only during the ESN definition process to label specific areas.
The ESN facilitates the selective routing of calls to appropriate PSAPs in a
traditional legacy 9-1-1 system.
"Emergency Telephone System
Board" or "ETSB" means a board appointed by the corporate
authorities of any county or municipality that provides for the management and
operation of a 9-1-1 system within the scope of the duties and powers prescribed
by ETSA. The corporate authorities shall provide for the manner of
appointment, provided that members of the board meet the requirements of the
statute.
"English Language
Translation" or "ELT" means an alphanumeric description of the
primary law enforcement, fire and emergency medical service agencies associated
with a given emergency services zone number. The ELT (also known as an
"agency file" or "tell tale" in some systems) includes the
name of the first-responder agency and may include its station number (for
dispatch purposes) and telephone number.
"Enhanced 9-1-1" or
"E9-1-1" means an emergency telephone system that includes dedicated
network, selective routing, database, ALI, ANI, selective transfer, fixed
transfer, and a call back number.
"Error ratio" means the
percentage of database records that are not Master Street Address Guide valid
for a specific 9-1-1 traditional legacy service system.
"Exchange" means a defined
area, served by one or more telephone central offices, and approved by the
Commission, within which a local exchange carrier furnishes service. Exchanges
are identified on exchange boundary maps on file with the Commission.
"Geospatial Mapping
Data" means accurate references to a precise location on the earth's
surface using latitude, longitude, elevation and datum that identifies the
coordinate system used.
"Geographic Information
System" or "GIS" means a system for capturing, storing,
displaying, analyzing and managing data and associated attributes that are
spatially referenced.
"Grade of Service" means
P.01 for Basic 9-1-1 or Enhanced 9-1-1 services or NENA i3 Solution standard
for NG9-1-1 services.
"Interconnected
Voice Over Internet Protocol Provider" or "Interconnected VoIP
Provider" means every corporation, company, association, joint stock
company or association, firm, partnership, or individual, their lessees,
trustees or receivers appointed by any court whatsoever that owns, controls,
operates, manages, or provides within this State, directly or indirectly,
Interconnected VoIP, service, or the meaning
prescribed in 47 CFR 9.3 [220 ILCS 5/13-234 and 13-235]. VoIP service
is a service that:
enables
real-time, two-way voice communications;
requires
a broadband connection from the user's location;
requires
Internet protocol-compatible customer premises equipment; and
permits
users generally to receive calls that originate on the public switched
telephone network and to terminate calls to the public switched network.
"IP" means Internet
Protocol.
"IP Gateway" means the
point at which a circuit-switched call is encoded and repackaged into IP
packets. Equipment that provides interconnection between two networks with
different communications protocols.
"Joint ETSB" means a
Joint Emergency Telephone System Board established by intergovernmental
agreement of two or more municipalities or counties, or a combination thereof,
to provide for the management and operation of a 9-1-1 system.
"Local Loop" means a
channel between a customer's network interface and its serving central office.
The most common form of loop, a pair of wires, is also called a line.
"Logging Recorder" means
a device that records, stores and is capable of playing back all communication
media with the domain to which it is assigned. Media can include, but is not
limited to, voice, radio, text and network elements involved with routing a
9-1-1 call. Logging recorders should have the capability to simultaneously
record from several sources.
"Master Street Address
Guide" or "MSAG" means the computerized geographic file that
either consists of all street and address data or its functional equivalent
(i.e., Geospatial Mapping Data) within the 9-1-1 system area. This database is
the key to the selective routing capability of E9-1-1 systems. It matches an
originating caller to a specific answering point based on the address data.
The MSAG will require updating after the initial file is created.
"Mechanical Dialer"
means a device that either manually or remotely triggers a dialing device to
access the 9-1-1 system. [50 ILCS 750/2]
"National Emergency Number
Association" or "NENA" means the international not-for-profit
organization whose purpose is to lead, assist and provide for the development,
availability, implementation and enhancement of a universal emergency telephone
number or system common to all jurisdictions through research, planning,
publications, training and education.
"NENA i3 Solution
standard" means the NENA 08-003 Detailed Functional and Interface Standard
for NG9-1-1 (i3), published by the National Emergency Number Association, 1700
Diagonal Rd., Suite 500, Alexandria VA 22314 (www.NENA.org) (June 14, 2011).
These standards are hereby incorporated by reference and do not include any
later amendments or additions.
"Network Connection"
means a voice grade communication channel directly between a subscriber and a
telecommunications carrier's public switched network, without the intervention
of any other telecommunications carrier's switched network, that would be
required to carry the subscriber's interpremises traffic. The connection either
is capable of providing access through the public switched network to a 9-1-1
system, if one exists; or, if no system exists at the time
a surcharge is imposed under ETSA Section 15.3, would be capable of
providing access through the public switched network to the local 9‑1-1
system if one existed. [50 ILCS 750/2]
"Network costs" means
those recurring costs that directly relate to the operation of the 9-1-1
network, including costs for interoffice trunks, selective routing charges,
transfer lines and toll charges for 9-1-1 services, Automatic Location
Information (ALI) database charges, call box trunk circuit (including central
office only and not including extensions to fire stations), independent local
exchange carrier charges and nonsystem provider charges, carrier charges for
third-party database for on-site customer premises equipment, backup PSAP
trunks for nonsystem providers, periodic database updates as provided by
carrier (also known as "ALI data dump"), regional ALI storage
charges, circuits for call delivery (fiber or circuit connection), NG9-1-1
costs, and all associated fees, taxes and surcharges on each invoice.
"Network Costs" shall not include radio circuits or toll charges that
are for other than 9-1-1 services.
"Network Diagram" means
a schematic flow chart that shows the actual network pieces and flow of
activities in a picture.
"NG9-1-1" or "Next
Generation 9-1-1 Service" means a system comprised of managed IP-based
networks, gateways, functional elements and databases that augment or replicatepresent day E9-1-1 features and functions and
provide new capabilities. NG9-1-1 is designed to provide access to emergency
services from all sources, and to provide multimedia data capabilities for
PSAPs and other emergency service organizations.
"On-site Database" means
a copy of the database that resides with the local 9-1-1 Authority.
"Order of Authority"
means an order from the Administrator that authorizes public agencies or public
safety agencies to provide 9-1-1 service in a geographical area.
"Originating Service
Provider" or "OSP" means a communications provider that allows
its users or subscribers to originate 9-1-1 voice or nonvoice messages from the
public to the 9-1-1 Authority.
"Outbound Notification
Systems" means a community outreach tool that automatically disperses
information to the public and is not considered a function or part of a 9-1-1
system (see "System").
"Overflow" means a call
or position used when a call is blocked or rerouted due to excessive traffic.
"P.01" means the
probability (P), expressed as a decimal fraction of an emergency call being
blocked. P.01 is the grade of service reflecting the probability that one call
out of 100 during the average busy hour of the average busy day will be
blocked, or the number of 9-1-1 circuits or facilities from the 9‑1-1
system provider's routing equipment to the primary PSAP or PSAPs that is
sufficient to complete 99% of all requests for emergency service during the
average busy hour of the average busy day.
"Participating Agencies"
means any public or private safety agency (police, firefighting, emergency
medical and ambulance services or other emergency services, pursuant to ETSA
Section 4) whose jurisdiction is located within the 9‑1‑1 system
boundaries.
"Primary Point of
Contact" or "9-1-1 Contact Person" means the individual
designated by the 9-1-1 Authority as the contact point for the participating
telecommunications carriers.
"Private Branch
Exchange" or "PBX" means a private telephone system and
associated equipment located on the user's property that provides
communications between internal stations and external networks.
"Public Agency" means
the State or any unit of local government or special purpose district located
in whole or in part within this State that provides police, firefighting,
medical or other emergency services or has authority to do so. [50
ILCS 750/2].
"Public Safety Agency"
means a functional division of a public agency that provides police,
firefighting, medical or other emergency services.
"Public Safety Answering
Point" or "PSAP" means the initial answering location of an
emergency call.
"Secondary Answering
Point" or "SAP" means a location, other than a PSAP, that is
able to receive the voice, data and call back number of E9-1-1 or NG9-1-1
emergency call transferred from a PSAP and completes the call taking process by
dispatching police, medical, fire or other emergency responders.
"Selective Routing"
means a switching system that automatically routes calls to predetermined PSAPs
based on the location of the calling telephone number.
"Service Address" means
the location of the primary use of the network connection or connections.
"Sexual Assault" or
"Sexual Abuse" means an act of nonconsensual sexual conduct or sexual
penetration, as defined in Section 12-12 of the Criminal Code of 1961 or
Section 11-0.1 of the Criminal Code of 2012 [720 ILCS 5], including, without
limitation, acts prohibited under Sections 12-13 through 12-16 of the Criminal
Code of 1961 or Sections 11-1.20 through 11-1.60 of the Criminal Code of 2012.
"Split Exchange" means
an exchange shared with more than one 9-1-1 system.
"Surcharge" means a
monthly amount imposed, pursuant to ETSA Section 20, on all customers of
telecommunications carriers, wireless carriers and interconnected VoIP
providers for the purpose of installing and maintaining an E 9-1-1 or NG9‑1-1
system, with the exception of a municipality with a population of 500,000 or
greater.
"System" means the
communications equipment and related software applications required to produce
a response by the appropriate emergency public safety agency or other provider
of emergency services as a result of an emergency call.
"TDD" means a
telecommunications device for the deaf. See "TTY".
"Telecommunications
Carrier" or "Carrier" shall have the same meaning ascribed in Section
13-202 of the Public Utilities Act [220 ILCS 5/13-202], including those
carriers acting as resellers of telecommunications services. It includes
telephone systems operating as mutual concerns, but does not include a wireless
carrier.
"Telecommunications
Service" shall have the meaning ascribed in the Public Utilities Act [220
ILCS 5/13-203].
"Telecommunicator" means
a person who is trained and employed in public safety telecommunications and is
qualified to answer incoming emergency calls and/or provides for the
appropriate emergency response, either directly or through communication with
the appropriate PSAP, SAP or VAP.
"Terminal Equipment"
means telephone station apparatus.
"Transfer" means a
feature that allows the PSAP telecommunicator to transfer emergency calls to a
specific location or secondary PSAP.
"Trunk" means a
transmission path between switching units, switching centers and/or toll
centers.
"TTY" or
"Teletypewriter" means a telegraph device capable of transmitting and
receiving alphanumeric information over communications channels and capable of
servicing the needs of those persons with a hearing or speech disability.
"Uninterruptible Power
Supply" means an emergency power source that can detect any change in
power line frequency or voltage and automatically compensates for these changes
by supplying additional power or converting to an auxiliary power source,
without any loss of voltage or frequency.
"Vendor" means an entity
that provides some or all elements of E9-1-1, 9-1-1, and/or other services for
which it incurs network costs for one or more 9‑1‑1 Authorities.
"Virtual Answering
Point" or "VAP" means a temporary or nonpermanent location that:
is capable of receiving an
emergency call;
contains a fully functional
worksite that is not bound to a specific location, but rather is portable and
scalable, connecting emergency call takers or dispatchers to the work process;
and
is capable of completing the call
dispatching process.
(Source: Amended at 42 Ill. Reg. 775,
effective December 27, 2017)
 |
TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.200 GENERAL REQUIREMENTS
Section 1325.200 General Requirements
a) The
digits "9-1-1" shall be the primary emergency telephone number within
the system, but a public agency or public safety agency shall maintain a
separate secondary 10‑digit emergency backup number for at least six
months after the 9‑1‑1 system is in operation and shall at all
times maintain a separate number for nonemergency telephone calls.
b) 9-1-1
service is a terminating‑only service that connects a person who has
dialed the universal emergency service code 9-1-1 to the appropriate PSAP.
c) Outbound
notification systems used to notify the general public of a particular incident
are not considered part of a 9-1-1 "system" as defined in this Part.
d) 9-1-1
plans for 9-1-1 systems shall be filed in compliance with this Part and the
Act.
e) 9-1-1
plans shall be filed electronically at the link posted on the Department's
website as detailed in Section 1325.205.
f) A
9-1-1 system shall not become operational without an order from the Commission,
prior to January 1, 2016, or the Administrator. Pursuant to ETSA Section 10,
all orders of authority issued by the Commission shall continue in force unless
rescinded by the Administrator.
g) The
following modifications to a 9-1-1 Authority's existing 9-1-1 plan shall be
filed for approval electronically at the link posted on the Department's
website. The submission shall include a modified plan, consisting of the
revised application prescribed in Section 1325.205. Modifications requiring
Administrator approval shall include:
1) Changing
boundaries that require an intergovernmental agreement between local
governmental entities to exclude or include residents within the 9-1-1
jurisdiction;
2) Changing
or adding a 9-1-1 system provider;
3) Changes
in network configuration, except as provided for in subsection (h); and
4) Change
of backup arrangement.
h) The
following modifications to a 9-1-1 Authority's existing 9-1-1 plan need not be
formally submitted to the Administrator for approval. While Administrator approval
is not necessary for these modifications, the 9-1-1 Authority must provide
written notification 10 business days prior to making the following changes:
1) Permanent
relocation of a PSAP or backup PSAP facility;
2) Any
reduction in 9-1-1 trunks from the selective router to the PSAP; or
3) Further
reduction within a 9-1-1 Authority of PSAPs beyond consolidation as required by
the Act.
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.205 INITIAL OR MODIFIED PLAN FILINGS (NOT INCLUDING CONSOLIDATION PLAN)
Section 1325.205 Initial or Modified Plan Filings (not
Including Consolidation Plan)
a) Initial
or modified plans, excluding consolidation plan filings, shall be filed in
accordance with ETSA Section 11 and must conform to minimum standards as established
pursuant to ETSA Section 10.
b) Initial
or modified plans must include a completed application to the Administrator for
the initial provision of, or modification to, 9-1-1 service. The application,
which can be found on the Department's website, shall include the following
documents:
1) Contact
and 9-1-1 system information;
2) Notarized
statement of truth regarding information provided in the plan;
3) A
letter that is sent to the 9-1-1 system provider, with a copy of the plan;
4) A
detailed summary of the proposed system's operation, including but not limited
to, a five-year strategic plan for implementation with financial projections;
5) A
summary of the anticipated implementation costs and annual operating costs of
the proposed system that are directly associated with 9-1-1, as well as
anticipated revenues;
6) A
list of all communities that are served by the 9-1-1 system;
7) A
list of public safety agencies (police, fire, EMS, etc.) that are dispatched by
the 9-1-1 system, including their addresses, telephone numbers and form of
dispatch;
8) A
list of the public safety agencies (police, fire, EMS, etc.) that are adjacent
to the 9-1-1 system's jurisdictional boundaries;
9) A
list of the carriers and Interconnected VoIP providers that are known by the
applicant to provide service within the jurisdiction of the 9-1-1 system;
10) Attachments
(as applicable):
A) Any
local ordinances that create an ETSB;
B) Any
intergovernmental agreements or memorandums of understanding or any other
agreements pertinent to the 9-1-1 system;
C) Any
contracts with a new 9-1-1 system provider;
D) The
backup PSAP Agreement that establishes backup and overflow services between
9-1-1 Authorities or PSAPs within those Authorities;
E) The
network diagram that is provided by the 9-1-1 system provider showing the P.01
and trunking, routing and backup configuration for the 9-1-1 system;
F) The
Call Handling and Aid Outside Jurisdictional Boundaries Agreements
i) Call
Handling Agreements shall be made between the 9-1‑1 Authority and public
agencies and/or public safety agencies in a single system and also between the
9-1-1 Authority and/or public agencies or public safety agencies whose
jurisdictional boundaries are contiguous. Call Handling Agreements shall
describe the primary and secondary dispatch methods to be used by the
requesting parties within their respective jurisdictions.
ii) Aid
Outside Jurisdictional Boundaries Agreements shall be made between the 9-1-1
Authority and the public agencies and/or public safety agencies in a single
system and between the 9-1-1 Authority and the public agencies and public
safety agencies in adjacent systems, whose jurisdictional boundaries are
contiguous. Aid Outside Jurisdictional Boundaries Agreements shall provide
that, once an emergency unit is dispatched in response to a request through the
system, that unit shall render its services to the requesting party without
regard to whether the unit is operating outside its normal jurisdictional
boundaries.
iii) When
possible, Call Handling and Aid Outside Jurisdictional Boundaries Agreements
may be consolidated into a single agreement;
11) The
Test Plan, which is the 9-1-1 system's overall plan detailing how and to what
extent the network and database will be tested;
12) If incorporating an NG9-1-1 solution, the application must,
in the narrative portion of the modification plan:
A) Indicate
the name of the certified 9-1-1 system provider being utilized;
B) Explain
what national standards, protocols and/or operating measures will be followed;
C) Explain
what measures have been taken to create a robust, reliable and
diverse/redundant network and whether other 9-1-1 Authorities will be sharing
the equipment;
D) Explain
how the existing 9-1-1 traditional legacy wireline, wireless and VoIP network,
along with the databases, will interface and/or be transitioned into the
NG9-1-1 system;
E) Explain
how split exchanges will be handled;
F) Explain:
i) how
the databases will be maintained and how address errors will be corrected and
updated on a continuing basis; and
ii) who
will be responsible for updating and maintaining the data, at a minimum, on a
daily basis Monday through Friday; and
G) Explain
what security measures will be placed on the IP 9-1-1 network and equipment to
safeguard it from malicious attacks or threats to the system operation and what
level of confidentiality will be placed on the system in order to keep
unauthorized individuals from accessing it.
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.210 ORDER OF AUTHORITY
Section 1325.210 Order of Authority
a) Any
order of authority issued by the Commission to a 9-1-1 Authority prior to
January 1, 2016 shall remain in effect as if issued by the Administrator until
the 9-1-1 Authority files a plan for consolidation under 83 Ill. Adm. Code
1324.200 or for modification under Section 1325.205 of this Part and a new
order of authority is issued by the Administrator. The 9-1-1 Authority of a
proposed or modified 9-1-1 system shall file a plan with the Administrator for
an order of authority to operate a 9-1-1 system as detailed and described in
the Authority's 9-1-1 plan. The Administrator will issue an order of authority
authorizing the 9-1-1 Authority to operate under the terms of its initial or
modified plan.
b) Pursuant
to ETSA Section 10, the Department is authorized to set technical standards for
the provision of 9-1-1 Authorities throughout the State of Illinois. Pursuant
to the Public Utilities Act [220 ILCS 5/13-900], the Commission is authorized
to set technical standards for the provision of 9-1-1 service to be provided by
telecommunication carriers and 9-1-1 system providers.
c) All
9-1-1 plans must be filed electronically with the Department. Upon receipt of
the plan, it will be posted on the Department's website. The Department will
notify all vendors registered with it pursuant to Section 1325.305, perform a
technical review to ensure compliance with this Part, and simultaneously submit
the plan for a technical review by the Commission to ensure compliance with 83
Ill. Adm. Code 725.
d) The
public and industry will have 20 days to file written comments with the
Administrator. After 20 days, or until notified otherwise by the Commission,
the Department will proceed as though no separate Commission proceeding will be
undertaken.
e) If
there are no contested issues in the filing, no public hearing will be
warranted.
f) If
there are contested issues, the Administrator will schedule a public hearing to
allow the parties who have issued written comments to appear in front of the
Administrator and the applicant.
g) Once
the hearing is concluded the Administrator will decide whether to issue an
order of authority or to deny the plan.
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.215 RECORDS AND REPORTS
Section 1325.215 Records and Reports
a) The
9-1-1 Authority shall maintain those records it considers necessary to document
its operations. As a minimum, those records shall include:
1) a log
of major system operations;
2) critical
CPE or network outages; and
3) records
of telecommunications carrier database queries by the 9-1-1 Authority.
b) The
records specified in subsection (a) shall be preserved for a minimum of one
year and then disposed of in compliance with the Local Records Act [50 ILCS
205].
c) Pursuant
to ETSA Section 15, and by January 31 of every year, each 9-1-1 Authority
shall be required to file with the Administrator and the Illinois Attorney
General the following items:
1) the
current 9-1-1 contact person for the 9-1-1 system and that person's contact
information;
2) the
current error ratio for the E9-1-1 traditional legacy service database, as
provided by the 9-1-1 system providers pursuant to Section 1325.405(i)(6);
3) the
current makeup of the ETSB and each board member's capacity (i.e., current
public safety representative, public member, county board member, or elected
official), as provided in ETSA Section 15.4;
4) a
current network diagram for the 9-1-1 system, as provided by the 9-1-1 system
providers pursuant to Section 1325.405(i)(7);
5) copies
of the annual certified notification of continuing agreement for all
participating agencies and adjacent agencies;
6) current
list of all participating agencies and adjacent agencies; and
7) names
and locations of all PSAPs, SAPs, VAPs and backup PSAPs.
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.220 COMPLIANCE WITH TECHNICAL AND OPERATIONAL STANDARDS
Section 1325.220 Compliance with Technical and
Operational Standards
The Department and Administrator shall have the authority to
complete a site visit with 9-1-1 systems to verify compliance with technical
and operational standards set forth in the Act and in this Part.
SUBPART C: MANAGEMENT
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.300 DEPARTMENT LIAISON
Section 1325.300 Department Liaison
Each 9-1-1 Authority, and each vendor eligible to receive
network cost reimbursements pursuant to 83 Ill. Adm. Code 1329.210 or providing
9-1-1 service shall designate an individual as the Department liaison for the
system. The 9-1-1 Authority and vendors shall provide the Department with
their liaison's name, phone number, mailing address and e-mail address. The
Department shall be notified of any change in this information within 10 days
after this change. These liaisons shall be responsible for receiving and
responding to all legal notices provided pursuant to 83 Ill. Adm. Code 1324,
1327 and 1329 and this Part.
SUBPART D: STANDARDS OF SERVICE
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.400 9-1-1 AUTHORITY
Section 1325.400 9-1-1 Authority
The 9-1-1 Authority:
a) Shall
obtain Administrator authorization pursuant to Section 1325.210 prior to
operating or making a modification to a 9-1-1 system;
b) Shall
provide continual review using recognized administrative, engineering, database
and security procedures to assure adequate service to the general public in
accordance with ETSA and this Part;
c) Shall
comply with the provisions of all applicable federal or State laws regarding
the provisioning of 9-1-1 services regarding wireline, wireless and VoIP or any
other medium;
d) Shall
provide the overall management for the 9-1-1 system and all of its PSAPs and
work in conjunction with the 9-1-1 system providers on initial installation,
continued maintenance, and any future modifications to the system;
e) Shall
enter into a service contract with one or more 9-1-1 system providers that have
been authorized to operate in the State of Illinois pursuant to the Public
Utilities Act [220 ILCS 5/13-900] to provide 9-1-1 database, call routing, and
other 9-1-1 duties and services associated with the 9-1-1 system that clearly
delineates the responsibilities of the 9-1-1 system provider and 9-1-1
Authority. A copy of this contract shall be filed with the initial or modified
plan to be approved by the Administrator pursuant to Section 1325.205. Parties
to the contract may deem all or a portion of the contract as proprietary and
confidential;
f) Shall
ensure that contracts with multiple 9-1-1 system providers clearly define the
role of each 9-1-1 system provider as it relates to its responsibility for
providing database, routing of emergency calls, and the building of the 9-1-1
network. The 9-1-1 Authority shall coordinate the tasks between 9-1-1 system
providers;
g) Must
maintain data in the MSAG or its functional equivalent for those 9-1-1 systems
employing new and emerging technology;
h) Shall
develop and utilize written 9-1-1 Standard Operating Procedures (SOPs) for use
by its telecommunicators and supervisory personnel (i.e., call trace for basic
systems, service restoration/equipment failure, and disaster procedures in the
event that critical functions of the PSAP are partially or totally disabled).
Each PSAP shall be given a copy of the 9-1-1 SOPs that shall be kept on file at
each PSAP;
i) Shall
ensure that civic 9-1-1 locatable addresses, with U.S. Postal Service approval,
are assigned to all subscribers with a static address and provided to the 9-1-1
system provider;
j) Shall
coordinate with the appropriate authorities to ensure that the initial
installation of road or street signs that are essential to the implementation
of an E9-1-1 system will be installed prior to activating the system;
k) Shall
accept all OSP end user emergency calls from its 9-1-1 system provider as long
as it is technically feasible, regardless of the technology employed in
generating the emergency call. The 9-1-1 Authorities may only accept emergency
calls routed into their system from a certified 9-1-1 system provider; and
l) Shall
ensure that emergency calls are not routed or transferred to an automated
attendant or automated voice response system.
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.415 ANSWERING POINTS PSAP, BACKUP PSAP, SAP AND VAP
Section 1325.415 Answering Points – PSAP, Backup PSAP,
SAP and VAP
a) All
9-1-1 CPE used by a PSAP, SAP or VAP must be compatible with the 9-1-1 system
provider's equipment and transport arrangements.
b) Each
PSAP, after consultation with the 9-1-1 system provider, shall designate an
area of adequate size to be used by the 9-1-1 system provider for termination
of the company's lines and equipment.
c) The
CPE shall indicate incoming calls by both audible and visible signals for each
9-1-1 circuit. Each outgoing circuit shall have a visual display of its
status.
d) Each
9-1-1 answering position shall have access to all incoming 9-1-1 circuits and
outgoing circuits.
e) The
CPE shall be designed to achieve transfers with at least 99.9% completion.
This may require the use of dedicated facilities between the PSAPs. When the
telecommunicator verifies that the transfer has been completed and the
telecommunicator's services are no longer required, the telecommunicator may
manually release himself/herself from the emergency call, provided that the CPE
is so designed. A 9-1-1 system should be designed so that an emergency call
will never be transferred more than once; however, there could be circumstances
beyond the PSAP's control that might warrant more than one transfer.
f) Each
answering position shall have direct access to an operational teletypewriter or
its equivalent, and all PSAP, SAP and VAP telecommunicators shall be trained in
its use at least every six months. The 9-1-1 Authority will ensure that TTY
equipment or its equivalent is available to continue service in the event of
emergency, malfunction or power failure.
g) At a
minimum, each PSAP shall have at least two fully equipped answering positions.
The staffing levels and the number of positions beyond this requirement shall
be determined by the 9-1-1 Authority based on call volume and average length of
calls (i.e., if PSAP is responsible for EMD, call processing could take longer
and require additional telecommunicators). Overflow emergency calls shall be
routed to a backup PSAP as provided for in subsection (i).
h) The
9-1-1 Authority is responsible for ensuring that its PSAPs, backup PSAPs and
SAPs provide continuous and uninterrupted operation 24 hours per day, 7 days a
week.
i) Backup
PSAP
1) Each
9-1-1 system shall have a backup PSAP that must operate independently from the
primary PSAP. The backup PSAP must have the capability to dispatch (by either
direct, transfer or call relay methods) the appropriate public safety agencies
for that 9-1-1 system. A backup PSAP shall meet the same standards as the
primary PSAP, except as provided for in subsection (i)(2).
2) In a
9-1-1 system with a population of fewer than 10,000, when the system has
demonstrated that the requirements of subsections (g), (h) and (i) would place
an undue financial burden on the system, the 9-1-1 Authority can ask the
Administrator for an exemption from having a full feature, manned backup PSAP.
A 9-1-1 system operating under this exemption should, as funds become
available, upgrade its backup PSAP capability to meet those standards specified
in subsections (g), (h) and (i)(1). If the system ever exceeds 5,000 billable
access lines for a period of one year, it shall upgrade to meet the standards
specified in subsections (g), (h) and (i)(1). For those systems operating under
this exemption, some alternative form of backup shall be required. The backup
PSAP requirement may be met by one of the following:
A) An
unattended PSAP shall have:
i) the
capability to provide 9-1-1 service;
ii) the
communication equipment necessary to dispatch emergency services;
iii) a
backup power supply;
iv) the
ability to communicate via TTY; and
v) the
capability to be immediately activated with authorized and trained personnel;
or
B) Some
other method that the 9-1-1 Authority must be able to demonstrate, in its
request for an exemption, would meet the public safety needs of its community
by being able to take 9-1-1 calls and dispatch them successfully on a temporary
basis in an emergency situation.
j) The
use of VAPs may be acceptable; however, this must be included as a part of the
9-1-1 system final or modified plan authorized by the Administrator.
k) All
telecommunicators shall be trained in emergency dispatch procedures and 9‑1‑1
SOPs as specified by the 9-1-1 Authority to fulfill the responsibilities of
their position, with the following requirements:
1) Newly
hired telecommunicators must receive, at a minimum, an 80-hour training
curriculum approved by the 9-1-1 Authority prior to handling emergency calls.
This training shall include two hours of training regarding the handling of
sexual assault and sexual abuse calls, for all telecommunicators hired on or
after January 1, 2018, consistent with the standards set forth in Section
1325.600.
2) If
emergency medical dispatch is being provided that involves the dispatch of any
fire department or emergency medical service agency, additional training must
be completed in accordance to the Emergency Medical Services (EMS) Systems Act
[210 ILCS 50] and 77 Ill. Adm. Code 515 in addition to the 80‑hour
minimum.
3) Continuing
education for existing telecommunicators is required in all aspects of
emergency call handling and will be specified by the 9-1-1 Authority. This
continuing education shall include three hours of training regarding the
handling of sexual assault and sexual abuse calls every three years consistent
with the standards set forth in Section 1325.600, and must initially be
completed no later than January 1, 2019, for any telecommunicators hired prior
to January 1, 2018.
l) The
9-1-1 Authority shall provide for the installation of a master logging recorder
of adequate capacity to record both sides of a conversation of each incoming
emergency call and any radio transmissions relating to the emergency call and
its disposition for each answering point. These recordings shall have the time
of each event noted. The 9-1-1 Authority may elect to record, on a
circuit-by-circuit basis, or by way of the telecommunicator's position.
m) The
9-1-1 Authority shall ensure that each answering point maintains an archive of
the storage media for a minimum of 90 days without recirculation of any media.
n) When
CPE is implemented and is not tolerant of power fluctuations or interruptions,
and is vital to the PSAP's, backup PSAP's, SAP's and VAP's operation, an
uninterruptible power supply shall be installed at all locations for continuous
operation.
o) All
answering point locations must be equipped with an emergency backup power
source capable of supplying electrical power to serve the basic power
requirements of the answering point, without interruption, for longer outage
time frames. It shall provide a minimum of four hours of power. The backup
power source shall be tested for reliability on a monthly basis.
p) Each
answering point shall have at least one 24-hour staffed telephone number to be
provided to telecommunications carrier operators, adjacent PSAPs, and public
safety agencies in order to communicate with that answering point.
q) Answering
point employees shall be instructed to be efficient and courteous in the
handling of all emergency calls and to comply with the provisions of all
applicable federal and State laws in maintaining secrecy of communications.
r) Each
answering point shall ensure that all emergency calls are answered and handled
without preference to the location of the caller.
s) Each
answering point should answer 90% of all emergency calls within 10 seconds.
t) All
calls of an administrative or nonemergency nature shall be referred to the
appropriate agency's published telephone number.
u) A
current copy of the 9-1-1 Authority's SOPs shall be on file in every answering
point.
(Source: Amended
at 42 Ill. Reg. 775, effective December 27, 2017)
SUBPART E: OPERATIONS
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.500 TESTING PROCEDURES
Section 1325.500 Testing Procedures
a) The
9-1-1 Authority shall prepare a written test plan to be submitted as an exhibit
to the final plan filled with the Administrator, pursuant to Section 1325.205.
The test plan will explain how the 9-1-1 Authority plans to perform its testing
in conjunction with the 9-1-1 system providers and carriers.
b) The
9-1-1 Authority shall ensure that proper field testing and data verification
has been performed on access lines in the 9-1-1 service area as prescribed in
this subsection (b). The testing shall include each NXX for every
telecommunications carrier and for every ESN within each service area prior to
the 9-1-1 system being able to announce its availability to the public.
1) New
9-1-1 system, or a new 9-1-1 system consolidating with an existing 9-1-1
system: 10% of the new portion only shall be tested;
2) Change
of 9-1-1 system provider, conversion to NG9-1-1, consolidation of an ETSB with
a rerouting of calls to a different PSAP, and consolidation with a reduction of
PSAPs with the same ETSB: a sample of each exchange, 2 test calls per type of
service; i.e., each land-line carrier (2 calls each), each wireless carrier (2
calls each), each Interconnected VoIP provider (2 calls each, if known); and
3) Other
changes to a 9-1-1 system, not outlined in subsection (b)(1) or (2): testing
as directed by the Department's Office of the Statewide 9-1-1 Administrator.
c) The
9-1-1 system provider may not cut the 9-1-1 system live until the 9-1-1
traditional legacy service database is at a 1% or less error ratio, pursuant to
ETSA Section 750/15.4(d). Errors found during testing shall be corrected prior
to cutting the system live.
d) The
9-1-1 Authority is responsible for ongoing testing once the 9-1-1 system is
on-line and shall, at a minimum, include the following:
1) The
9-1-1 Authority shall conduct testing, including, but not limited to, the 9-1-1
database, networking, system overflow, system backup, default routing, and call
transfer on a continuing basis to ensure system integrity. The testing shall
be coordinated in advance and in conjunction with the 9‑1‑1 system
provider and carriers.
2) The
9-1-1 Authority and 9-1-1 system providers shall participate in coordinated
testing with the carriers when any of the following occurs:
A) New
central office switching installations;
B) E9-1-1
selective router or functional equivalent installations, upgrades or rehomes
(i.e., resetting of the network system);
C) NPA
(Numbering Plan Area) additions;
D) Migration
from one 9-1-1 system provider to another; and
E) Any
other event that affects 9-1-1.
3) Upon
request, after notification of implementation, the 9-1-1 Authority shall
perform coordinated testing with the private residential or business switch
operators.
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.505 CALL HANDLING PROCEDURES
Section 1325.505 Call Handling Procedures
a) The
9-1-1 Authority shall ensure that the disposition of each emergency call is
handled according to the agreements it has negotiated with its participating
public agencies and public safety agencies and adjacent 9-1-1 Authorities
and/or public agencies or public safety agencies listed in the plan (see
Section 1325.205).
b) Certified
notification of the continuing agreements shall be made among the involved
parties on an annual basis pursuant to ETSA Section 14.
c) In
instances in which a selected agency refuses a 9-1-1 request on the basis that
a request is outside its jurisdictional boundaries, the telecommunicator shall
make every effort to determine the appropriate responding agency and complete
the disposition of the call.
d) The
agreements shall provide that, once an emergency unit is dispatched in response
to a request through the system, that unit shall render its services to
the requesting party without regard to whether the unit is operating outside
its normal jurisdictional boundaries. [50 ILCS 750/14]
e) Call
Handling Guidelines for Sexual Assault and Sexual Abuse Calls
1) No
later than January 1, 2018, the Administrator shall establish comprehensive
guidelines for the handling of sexual assault and sexual abuse calls by
telecommunicators. These guidelines must meet the following minimum standards:
A) Evidence
Based – describe techniques and procedures that have been demonstrated to
minimize retraumatization associated with the criminal justice process by
recognizing the presence of trauma symptoms and acknowledging the role that
trauma has played in a sexual assault or sexual abuse victim's life;
B) Trauma
Informed – describe how specific experiences impact victim trauma, memory,
reactions and behavior; how interpretation of victim behavior can impact their
cooperation with investigations; and how victim trauma impacts others involved
in the investigation; and
C) Victim
Centered – focus on the needs and concerns of the victim to ensure compassionate
and sensitive delivery of services in a nonjudgmental manner.
2) The
9-1-1 Authority shall ensure that telecommunicators respond to sexual assault
and sexual abuse calls consistent with these the guidelines.
3) The
Department will post a link to the guidelines on its website as soon as they
are available for publication, but no later than January 1, 2018.
(Source:
Amended at 42 Ill. Reg. 775, effective December 27, 2017)
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.510 ELECTRONIC COMMUNICATION DEVICES
Section 1325.510 Electronic Communication Devices
Except for the purpose specifically indicated and authorized
by law, the installation of or connection to the 9-1-1 system network of an
automatic alarm, automatic alerting device, or mechanical dialer that causes
the number 9-1-1 to be dialed is prohibited in a 9-1-1 system (e.g., elevator
one-button phones, security pole one-button phones, or burglar alarms).
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.515 PHYSICAL SECURITY
Section 1325.515 Physical Security
a) The
9-1-1 Authority must ensure that critical areas of an answering point shall
have adequate physical security to prevent malicious disruption of service and
shall be protected against damage due to vandalism, terrorism and civil
disturbances. These critical areas shall, at a minimum, include all
communications equipment, personnel, electronic equipment rooms, and mechanical
equipment rooms that are vital to the operation of the answering point.
b) The
answering point and its personnel shall be isolated from direct public contact.
c) Entry
to the answering point shall be restricted to authorized persons only.
Additionally, doors that lead directly from the exterior into the answering
point, or from within a building into the answering point, shall be secured at
all times.
d) Access
to the communications and electronic equipment rooms shall be restricted within
the building by means of secured doors.
e) Wherever
practical, service entrances for electric and telephone service shall be
underground, at least to the respective utilities' nearest serving distribution
point. Protective measures shall be taken against vandalism and natural or
manmade hazards at each answering point.
f) The
answering point shall be equipped with a fire extinguisher. Personnel shall be instructed in proper use of these
extinguishers.
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.520 9-1-1 TRADITIONAL LEGACY SERVICE DATABASE
Section 1325.520 9-1-1 Traditional Legacy Service
Database
a) 9-1-1
database queries will only be allowed by PSAPs, backup PSAPS, SAPs and VAPs for
purposes of dispatching or responding to an emergency call or for database
integrity verification as set forth in subsection (c).
b) Prior
to an initial database integrity verification, the 9-1-1 Authority shall obtain
a court order detailing the information that is to be disclosed and the reason
for disclosure.
c) The
9-1-1 database shall have the capability of allowing database verification
queries, provided that the following procedures are adhered to:
1) The
9-1-1 Authority shall be responsible for providing a level of security and
confidentiality to the database that will prohibit random inquiries.
2) Direct
access to 9-1-1 database information will be under strict control and, when
technically feasible, a password will be assigned for access by authorized
persons only.
3) Database
verification queries shall be by subscriber number only and as necessary for
purposes of database integrity. Queries in excess of 10 per 24-hour period
will only be done with 2 or more days advance notice to the respective 9-1-1
system provider for scheduling purposes. Queries may be for the specific purpose
of cross-checking information in the 9-1-1 database with other sources of
information, including telephone and other directories, maps, municipal
database listings, etc., and for verifying that database update information
provided to the 9-1-1 system provider has indeed been posted and is correct.
On-site 9-1-1 databases are exempt from 9-1-1 system provider advance
notification requirements of this Section.
4) Information
retrieved will be used exclusively for the maintenance, update and verification
of the 9-1-1 database, except as otherwise specified in subsection (a). Any
other use is expressly prohibited. The information is subject to strict
nondisclosure agreements between the various OSPs and 9‑1‑1 system
providers and the 9-1-1 Authority. All personnel associated in any way with
the 9-1-1 Authority and the 9-1-1 systems are bound by these agreements.
5) Trunks/facilities
that are not used to transport 9-1-1 emergency calls into the PSAP are
prohibited from being connected to the 9-1-1 CPE in any way to allow for
queries of the 9-1-1 database.
6) Database
queries for the purpose of database verification shall be limited to off-peak
times.
7) Database
queries shall not be made if there is any known outage or impairment in the
database system, including a database data link outage. In the event of an
outage, the 9-1-1 system provider shall treat outage notification of the 9-1-1
Authority regarding database query suspension as a priority. When practicable,
this notification shall be made no later than 15 minutes after a confirmed
incident that will cause database queries to be suspended.
d) Each
telecommunications carrier shall provide updates to the appropriate 9-1-1
system provider for the 9-1-1 database on a daily basis, or more frequently
when technology supports it, Monday through Friday during business hours.
e) A
9-1-1 Authority using an on-site database is restricted from making any changes
to the 9-1-1 data that has been downloaded for its use. Only the 9-1-1 system
provider has the authority to correct errors or provide updates to the
database. The 9-1-1 Authority must adhere to the proper error resolution
procedures specified in subsection (g).
f) 9-1-1
Authorities, 9-1-1 system providers, and carriers shall utilize mutually
acceptable and agreed upon standards as prescribed, at a minimum, by the NENA
Standards for 9-1-1 databases.
1) Data
Formats for ALI, MSAG and GIS (02-010, v9);
2) 9-1-1
Data Management (02-011, v7); and
3) Provisioning
and Maintenance of MSAG Files to VDBs and EKDB (02‑013, v3).
g) Error
Resolution
1) It
shall be the joint responsibility of the 9-1-1 Authority, the 9-1-1 system
provider, and telecommunications carriers to ensure that the error ratio of
each 9‑1-1 system's database shall not, at any time, exceed 1%.
2) The
9-1-1 Authority or 9-1-1 system provider shall forward all error reports within
two business days after finding the error to the 9-1-1 Authority, 9-1-1 system
provider, or carrier to take appropriate action to resolve the error.
3) If
the error is a record of the 9-1-1 system provider, it must be corrected and
updated within 2 business days after receipt of the error. If the error is for
a participating carrier, the 9-1-1 system provider shall forward the error to
the appropriate carrier or 9-1-1 Authority for resolution.
4) Any
telecommunications carrier receiving an error record from the 9-1-1 system
provider has two business days upon receipt of the error to work with the 9-1-1
Authority and process the corrections and forward the appropriate updates to
the 9-1-1 system provider. If the error is for an OSP, the 9-1-1 Authority
will forward those on to the appropriate company for review.
5) The
9-1-1 Authority shall retest and/or validate that all errors have been corrected
(e.g., no record found, misroutes).
h) The
9-1-1 Authority shall, on a continuing basis, maintain the MSAG (or GIS
database or functional equivalent), the ELT for each ESN, and the associated
telephone numbers for the ELTs.
i) Upon
a written request of the 9-1-1 Authority, the 9-1-1 system provider shall
submit, within 14 working days, a report to assist in the validation of the
accuracy of the 9-1-1 database. Before this report is delivered to the 9-1-1
Authority, the 9‑1-1 Authority shall enter into nondisclosure agreements
with telecommunications carriers and Interconnected VoIP providers to protect
proprietary network and customer-related information from public disclosure,
consistent with the Illinois Freedom of Information Act (FOIA) [5 ILCS 140/7(1)]
and other applicable federal or State law.
1) This
report shall include the following information when available in the 9-1-1
database:
A) telephone
number − area code, prefix and number in separate fields;
B) pilot
number − single telephone number used to tie together multiple numbers
within a system;
C) service
(civic) address − including street name, house number or equivalent,
suffix, directional, community name, state, zip code and location and/or
descriptive information, including intersection if MSAG indicates an
intersection, in separate fields;
D) billing
address − if different than the service address, in separate fields, to
be provided on a telephone number only basis, pursuant to procedures defined by
the telecommunications carrier and the 9-1-1 Authority. Billing address
information shall be subject to nondisclosure agreements;
E) name
− first, last and middle names or initials in separate fields;
F) date
service was initiated − the month, day and year that service was
initiated, in separate fields. If this information is not available, the date
reflecting the most current service order activity may be provided instead;
G) type
of service − residential, business, coin, etc.;
H) PBX/Centrex
Extensions/Station Numbers − identify those numbers that are part of a
PBX/Centrex system, when this information is available;
I) surcharge
status − when this information is available, the report shall identify
those lines on which a surcharge is being collected and the date on which the
collection was initiated. Identify those lines on which no surcharge is being
collected and the reason for each exemption, including telecommunications
carrier lines, in separate fields;
J) Emergency
Service Number − appropriate ESN, if assigned, is to be made available
only from the primary 9-1-1 system service provider providing database
development and routing services.
2) This
report may be requested by the 9-1-1 Authority, in writing, at a maximum, on a
monthly basis. The information in this report is considered proprietary and
shall be used exclusively for validating the accuracy of the 9-1-1 database.
This report will be delivered in an electronic format. It will not be
delivered in paper format. There will be a charge for this report that will be
a tariffed item by each 9-1-1 system provider.
j) A
9-1-1 Authority that has or is in the process of transitioning to an NG9-1-1
system when the 9-1-1 traditional legacy service database will be used in
conjunction with, or eventually be replaced with, dynamic data must provide a
detailed explanation of the initial development and ongoing maintenance of
necessary databases in the NG9-1-1 final plan or modification, pursuant to
Section 1325.205(f).
| TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325
STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.525 OUTAGE NOTIFICATION
Section
1325.525 Outage Notification
Once the 9-1-1 Authority has been notified of an outage
occurring in the 9-1-1 system, it must make notification to any other PSAPs in
the 9-1-1 system that are affected by the outage.
ADMINISTRATIVE CODE TITLE 83: PUBLIC UTILITIES
CHAPTER IV: ILLINOIS STATE POLICE
PART 1325 STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
SECTION 1325.600 MINIMUM TRAINING STANDARDS FOR SEXUAL ASSAULT AND SEXUAL ABUSE CALL HANDLING
Section 1325.600 Minimum Training Standards for Sexual
Assault and Sexual Abuse Call Handling
a) Every
9-1-1 Authority shall develop training for its telecommunicators regarding the
handling of sexual assault and sexual abuse calls. This training must meet the
following minimum standards:
1) Evidence
Based – describe techniques and procedures that have been demonstrated to
minimize retraumatization associated with the criminal justice process by
recognizing the presence of trauma symptoms and acknowledging the role that
trauma has played in a sexual assault or sexual abuse victim's life;
2) Trauma
Informed – describe how specific experiences impact victim trauma, memory,
reactions and behavior; how interpretation of victim behavior can impact their
cooperation with investigations; and how victim trauma impacts others involved
in the investigation; and
3) Victim
Centered – focus on the needs and concerns of the victim to ensure
compassionate and sensitive delivery of services in a nonjudgmental manner.
b) Instructor
Qualifications − Instructors must have a minimum of three years of public
safety call taking and dispatch experience.
c) Training Topics
1) Review of Sexual Abuse
and Sexual Assault Laws
2) Societal Perceptions of
Sexual Assault/Abuse
3) Neurobiology of Trauma
and Understanding Victim Response to Trauma
4) Role of the
Telecommunicator
5) Call Taking Techniques
6) Trauma-Informed
Response to Sexual Assault Victims
A) Calming Hysterical
Callers
B) Other Possible Behaviors
7) Best Practices for
Dispatching Responders and Call Taking
8) Evidence and 9-1-1
Recordings
d) The
Administrator shall establish comprehensive standards for developing curriculum
consistent with this Section no later than January 1, 2018.
e) The
Department will post a link to the standards on its website as soon as they are
available for publication, but no later than January 1, 2018.
(Source: Added
at 42 Ill. Reg. 775, effective December 27, 2017)
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