ADMINISTRATIVE CODE

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  4. CHAPTER I: ILLINOIS COMMERCE COMMISSION
TITLE 83: PUBLIC UTILITIES
CHAPTER I: ILLINOIS COMMERCE COMMISSION
SUBCHAPTER c: ELECTRIC UTILITIES
PART 411 ELECTRIC RELIABILITY
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SUBPART A: GENERAL

Section 411.10 Purpose
Section 411.20 Definitions
Section 411.30 Applicability of Subpart B
Section 411.40 Applicability of Subpart C
Section 411.50 Commission Design of Customer Survey

SUBPART B: REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES

Section 411.100 Reliability Obligations
Section 411.110 Record-Keeping Requirements
Section 411.120 Notice and Reporting Requirements
Section 411.130 Interruption Cause Categories
Section 411.140 Reliability Review
Section 411.150 Modification or Exemption
Section 411.160 Format and Disclosure of Reports
Section 411.170 Exclusions
Section 411.180 System Protection
Section 411.190 Approval of Vegetation Management Programs

SUBPART C: UTILITIES WITH 1,000,000 OR MORE CUSTOMERS

Section 411.200 Specific Record-Keeping Requirements
Section 411.210 Specific Notice and Reporting Requirements
Section 411.220 Proceedings to Determine Responsibility Under 220 ILCS 5/16-125(e) & (f)
Section 411.230 Proceedings to Determine Damages Under 220 ILCS 5/16-125(e) & (f)

SUBPART D: ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY

Section 411.300 Purpose of Subpart D
Section 411.301 Definitions Used in Subpart D
Section 411.305 Customer Survey Requirements
Section 411.310 General Characteristics of the Customer Survey
Section 411.315 Survey Implementation
Section 411.320 Format for Results of the Customer Satisfaction Survey
Section 411.323 Raw Data
Section 411.325 Survey Parameters
Section 411.330 Categories of Responses for Survey Questions
Section 411.332 Descriptive Statistics
Section 411.335 Rating Questions
Section 411.340 Yes/No Questions
Section 411.345 Categorical Questions
Section 411.350 Data Comparisons
Section 411.355 Tracking the Results of the Customer Satisfaction Survey
Section 411.360 Executive Summary

Section 411.TABLE A Causes of Interruptions

Section 411.TABLE A Causes of Interruptions
AUTHORITY: Implementing Sections 8-401 and 16-125 and authorized by Sections 10-101 and 16-125 of the Public Utilities Act [220 ILCS 5].
SOURCE: Adopted by emergency rulemaking at 22 Ill. Reg. 11177, effective June 10, 1998, for a maximum of 150 days; adopted at 22 Ill. Reg. 20042, effective November 7, 1998; amended at 24 Ill. Reg. 12914, effective September 1, 2000; amended at 44 Ill. Reg. 4598, effective March 4, 2020; amended at 46 Ill. Reg. 5653, effective March 22, 2022.