ADMINISTRATIVE CODE

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  4. CHAPTER I: ILLINOIS COMMERCE COMMISSION
TITLE 83: PUBLIC UTILITIES
CHAPTER I: ILLINOIS COMMERCE COMMISSION
SUBCHAPTER c: ELECTRIC UTILITIES
PART 412 OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS
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SUBPART A: GENERAL

Section 412.10 Definitions
Section 412.15 Compliance
Section 412.20 Waiver
Section 412.30 Construction of this Part (Repealed)
Section 412.40 Alternative Electric Supplier Utility Assistance Recipient

SUBPART B: MARKETING PRACTICES

Section 412.80 Application of Subpart B
Section 412.100 Marketing Materials
Section 412.105 Use of Utility Logo and Name
Section 412.110 Minimum Contract Terms and Conditions
Section 412.115 Uniform Disclosure Statement
Section 412.120 In-person Solicitation
Section 412.130 Telemarketing
Section 412.140 Inbound Enrollment Calls
Section 412.150 Direct Mail
Section 412.160 Online Marketing
Section 412.165 Rate Notice to Customers
Section 412.170 Conduct, Training and Compliance of ARES Sales Agents
Section 412.180 Records Retention and Availability
Section 412.190 Renewable Energy Product Descriptions

SUBPART C: RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL

Section 412.200 Application of Subpart C
Section 412.210 Rescission of Sales Contract
Section 412.215 Deposits
Section 412.220 Termination of Sales Contract
Section 412.230 Contract Renewal
Section 412.240 Assignment

SUBPART D: DISPUTE RESOLUTION AND CUSTOMER COMPLAINT REPORTS

Section 412.300 Application of Subpart D
Section 412.310 Required ARES Information
Section 412.320 Dispute Resolution
Section 412.330 Failure to Comply
Section 412.340 Severability

Section 412.APPENDIX A Uniform Disclosure Statement

Section 412.APPENDIX A Uniform Disclosure Statement
AUTHORITY: Implementing Sections 16-115, 16-115A, 16-115B, 16-115E, 16-118, 16-119 and 16-123 of the Public Utilities Act [220 ILCS 5] and Section 2EE of the Consumer Fraud and Deceptive Business Practices Act [815 ILCS 505] and authorized by Sections 10-101 and 8-501 of the Public Utilities Act [220 ILCS 5].
SOURCE: Adopted at 36 Ill. Reg. 17886, effective January 1, 2013; amended at 41 Ill. Reg. 13972, effective November 1, 2017; amended at 46 Ill. Reg. 19509, effective November 23, 2022.