Section 700.203  Final Level

a)         If the Grievance is not resolved to the satisfaction of the Complainant at the Designated Coordinator Level, the Complainant may submit a copy of the Grievance Form and Designated Coordinator's response to the Director of the Authority for final review.  The Complainant shall submit these documents to the Director, or his or her designee, together with a short written statement explaining the reason(s) for dissatisfaction with the Designated Coordinator's written response, within five (5) business days after receipt by the Complainant of the Designated Coordinator's response.

b)         The Complainant shall be afforded an opportunity to appear before the Director, or a representative designated by the Director. The Complainant shall have a right to appoint a representative to appear on his or her behalf, provided that the Complainant notifies the Director or the Director's representatives, as applicable, two (2) business days in advance of the hearing that the Complainant has appointed such a representative.  The Director or his or her representative shall review the Designated Coordinator's response and may conduct interviews and seek advice as may be appropriate.

c)         The Director shall approve, disapprove or modify the recommendation of the Designated Coordinator, shall render a decision thereon in writing within thirty (30) days, shall state the basis therefor, and shall cause a copy of the decision to be served on the parties.  The Director's decision shall be final. If the Director disapproves or modifies the Designated Coordinator's recommendations, the Director shall include written reasons for such disapproval or modification.

d)         The Grievance Form, the Designated Coordinator's response, the statement of the reasons for dissatisfaction, and the decision of the Director shall be maintained in accordance with the State Records Act (Ill. Rev. Stat. 1991, ch. 116, par. 43.3 et seq.) or as otherwise required by law.