Section 1600.5510  Complaints Against Vendors

a)         The purpose of this Section is to document performance of vendors.

b)         Whenever a vendor fails to meet contract requirements, including but not limited to failure to deliver on time or meet specifications, the OLG shall take appropriate action to initiate a complaint to the vendor.

c)         For relatively minor infractions, the OLG may initiate contact by telephone or in person.  If not resolved by this action, a written complaint shall be made.

d)         For other infractions, the OLG shall send a written complaint to the vendor detailing the problem.

e)         A copy of all written complaints and the resolution or status shall be filed with CMS.