Section 2600.1100  Complaints Against Vendors

a)         Whenever a vendor fails to meet contract requirements, including but not limited to failure to deliver on time or meet specifications, SBEL shall take appropriate action to initiate a complaint.

b)         For relatively minor infractions, SBEL may initiate contact by telephone or in person.  If not resolved by this action, a written complaint shall be made.

c)         For other infractions, SBEL shall send a written complaint to the vendor detailing the problem.  For complaints regarding contracts established by the CPO for CMS, a form available from the CPO for CMS shall be used to process those complaints and CMS shall be informed of the resolution or status of the complaint.