Section 117.12  Client Training Brochure for the Electronic Benefits Transfer (EBT) System

a)         A Client Training Brochure will be provided to all cash and food stamp applicants.

b)         Clients will be provided instructions including, but not limited to:

1)         the appropriate use and security of the EBT card and Personal Identification Number (PIN);

2)         client liabilities for benefit loss;

3)         information on transaction limitations and charges;

4)         client responsibility for reporting loss or theft of the EBT card and to whom and how such reports should be made;

5)         information on the services available from the Client Help Desk;

6)         proper care and protection of the EBT card;

7)         replacement card policy; and

8)         how to report problems with the EBT card or EBT system equipment.

(Source:  Amended at 32 Ill. Reg. 9614, effective June 23, 2008)