TITLE 89: SOCIAL SERVICES
CHAPTER IV: DEPARTMENT OF HUMAN SERVICES
SUBCHAPTER b: ASSISTANCE PROGRAMS
PART 121 SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)
SECTION 121.98 CLIENT TRAINING BROCHURE FOR THE ELECTRONIC BENEFITS TRANSFER (EBT) SYSTEM


 

Section 121.98  Client Training Brochure for the Electronic Benefits Transfer (EBT) System

 

a)         A Client Training Brochure will be provided to all cash and food stamp applicants.

 

b)         Clients will be provided instructions including, but not limited, to:

 

1)         the appropriate use and security of the EBT card and PIN;

 

2)         client liabilities for benefit loss;

 

3)         information on transaction limitations and charges;

 

4)         client responsibility for reporting loss or theft of the EBT card and to whom and how such reports should be made;

 

5)         information on the services available from the Client Help Desk;

 

6)         proper care and protection of the EBT card;

 

7)         replacement card policy; and

 

8)         how to report problems with the EBT card or EBT system equipment.

 

(Source:  Amended at 32 Ill. Reg. 9621, effective June 23, 2008)