Section 686.1520  Hiring Individual Providers and Backup Individual Providers

a)         Customers must hire sufficient Individual Providers to cover the weekly hours on their Service Plans without incurring unauthorized overtime. 

b)         The Customer is required to identify a backup caregiver on their service plan.  The backup caregiver can be a non-paid caregiver, an additional Individual Provider, or agency to cover those times when a regularly-scheduled Individual Provider is unable to work or provide services.

c)         Before paid services can be provided to a Customer, all Individual Providers must:

1)         meet program requirements for HSP;

2)         complete all required enrollment forms that are available through the HSP local offices, the Department’s website, or if applicable, the Customer’s Managed Care Organization (MCO);

3)         be enrolled in the program's electronic timekeeping system; and

4)         be enrolled in the Illinois Department of Healthcare and Family Services' Illinois Medicaid Program Advanced Cloud Technology (IMPACT) system.

(Source:  Amended at 46 Ill. Reg. 20865, effective December 19, 2022)