Section 450.20  Definitions

a)         Grievance

            A grievance is any complaint under the ADA by an individual with a disability who:

1)         meets the essential eligibility requirements for participation in or receipt of the benefits of a program, activity or service offered by the Department, and

2)         believes he or she has been excluded from participation in, or denied the benefits of any program, service or activity of the Department or has been subject to discrimination by the Department.

b)         Complainant

            A complainant is an individual with a disability who files a Grievance Form provided by the Department under this procedure.

c)         Designated Coordinator

            The Designated Coordinator is the person(s) appointed by the Department Director who is/are responsible for the coordination of efforts of the Department to comply with and carry out its responsibilities under Title II of the ADA including investigation of grievances filed by complainants.  The Designated Coordinator can be contacted at ADA Coordinator, Department of Central Management Services, 521 Stratton Building, Springfield, IL 62706. (See 28 CFR 35.107.)