Section 2060.390  Complaints

a)         A complaint may be filed by clients/patients/residents or organization staff with DHS/SUPR regarding non-compliance with this Part.

b)         When the license is issued, DHS/SUPR will also issue a poster that contains the contact information, including DHS/SUPR's phone number and email.

c)         This poster shall be displayed at the licensed site in a location that is visible to the public.

d)         Complaints may be received verbally but shall be documented in writing by the complainant, with supporting documentation if applicable, before official DHS/SUPR action is undertaken; however, nothing herein shall prohibit DHS/SUPR from immediate investigation of a verbal complaint if deemed necessary by DHS/SUPR or other State or federal investigatory entities.

e)         DHS/SUPR shall notify the organization of any complaints it receives about the organization or its services.