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Public Act 094-0620
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| HB1589 Enrolled |
LRB094 09848 RSP 40104 b |
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AN ACT in relation to State government.
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Be it enacted by the People of the State of Illinois, |
represented in the General Assembly:
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Section 1. Short title. This Act may be cited as the Human |
Voice Contact
Act.
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Section 5. Legislative findings. The General Assembly |
finds that:
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(1) the people of this State, from time to time, need |
contact with State
agencies
because of problems or |
concerns;
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(2) often when a person calls a State agency that |
person needs to talk to
an
individual, and it is not |
necessarily convenient or practical for that person
to |
leave a message or to
follow an automated menu;
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(3) the purpose of State agencies is to serve the |
people of this State in
a manner
that is as accessible, |
efficient, and responsive as possible;
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(4) when a person calls a State agency and receives an |
automated operator
or an
automated menu instead of a live |
operator, often that person is not able to
adequately |
receive
assistance or services; and
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(5) the number of people calling a State agency and not |
getting the
assistance or
services that they are entitled |
to because the State agency does not have a
live operator |
answering
incoming phone calls grows by the day.
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Section 10. Definition. In this Act, "State agency" means |
the same as in
Section 1-7 of
the Illinois State Auditing Act.
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Section 15. Automated telephone answering equipment. A |
State agency that
uses
automated telephone answering equipment |
to answer incoming telephone calls
must, during the normal
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