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1 | | with the Commission, and such notice is published, the
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2 | | Commission shall issue its order granting or denying the
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3 | | application.
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4 | | (c) An application for a certificate of service
authority |
5 | | shall identify the area or areas in which the
applicant |
6 | | intends to offer service and the types of services
it intends |
7 | | to offer. Applicants that seek to serve
residential or small |
8 | | commercial retail customers within a
geographic area that is |
9 | | smaller than an electric utility's
service area shall submit |
10 | | evidence demonstrating that the
designation of this smaller |
11 | | area does not violate Section 16-115A. An applicant
that seeks |
12 | | to serve residential or small
commercial retail customers may |
13 | | state in its application for
certification any limitations |
14 | | that will be imposed on the
number of customers or maximum load |
15 | | to be served.
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16 | | (d) The Commission shall grant the application for a
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17 | | certificate of service authority if it makes the findings set
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18 | | forth in this subsection
based on the verified
application and |
19 | | such other information as the applicant may
submit:
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20 | | (1) That the applicant possesses sufficient
technical, |
21 | | financial and managerial resources and
abilities to |
22 | | provide the service for which it seeks a
certificate of |
23 | | service authority. In determining the
level of technical, |
24 | | financial and managerial resources
and abilities which the |
25 | | applicant must demonstrate, the
Commission shall consider |
26 | | (i) the characteristics,
including the size and financial |
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1 | | sophistication, of the
customers that the applicant seeks |
2 | | to serve ; , and (ii)
whether the applicant seeks to provide |
3 | | electric power and
energy using property, plant and |
4 | | equipment which it owns,
controls or operates; and (iii) |
5 | | the applicant's commitment of resources to the management |
6 | | of sales and marketing staff, through affirmative |
7 | | managerial policies, independent audits, technology, |
8 | | hands-on field monitoring, and training, and in the case |
9 | | of applicants who have sales personnel or sales agents |
10 | | within the State, the applicant's managerial presence |
11 | | within the State;
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12 | | (2) That the applicant will comply with all
applicable |
13 | | federal, State, regional and industry rules,
policies, |
14 | | practices and procedures for the use,
operation, and |
15 | | maintenance of the safety, integrity and
reliability, of |
16 | | the interconnected electric transmission
system;
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17 | | (3) That the applicant will only provide service to
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18 | | retail customers in an electric utility's service area
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19 | | that are eligible to take delivery services under this
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20 | | Act;
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21 | | (4) That the applicant will comply with such
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22 | | informational or reporting requirements as the Commission
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23 | | may by rule establish and provide the information required |
24 | | by Section 16-112.
Any data related to
contracts for the |
25 | | purchase and sale of electric power and
energy shall be |
26 | | made available for review by the Staff of
the Commission |
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1 | | on a confidential and proprietary basis
and only to the |
2 | | extent and for the purposes which the
Commission |
3 | | determines are reasonably necessary in order
to carry out |
4 | | the purposes of this Act;
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5 | | (5) That the applicant will procure renewable energy |
6 | | resources in accordance with Section 16-115D of this Act, |
7 | | and will source electricity from clean coal facilities, as |
8 | | defined in Section 1-10 of the Illinois Power Agency Act, |
9 | | in amounts at least equal to the percentages set forth in |
10 | | subsections (c) and (d) of Section 1-75 of the Illinois |
11 | | Power Agency Act. For purposes of this Section:
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12 | | (i) (blank); |
13 | | (ii) (blank); |
14 | | (iii) the required sourcing of electricity |
15 | | generated by clean coal facilities, other than the |
16 | | initial clean coal facility, shall be limited to the |
17 | | amount of electricity that can be procured or sourced |
18 | | at a price at or below the benchmarks approved by the |
19 | | Commission each year in accordance with item (1) of |
20 | | subsection (c) and items (1) and (5) of subsection (d) |
21 | | of Section 1-75 of the Illinois Power Agency Act; |
22 | | (iv) all alternative retail electric suppliers |
23 | | shall execute a sourcing agreement to source |
24 | | electricity from the initial clean coal facility, on |
25 | | the terms set forth in paragraphs (3) and (4) of |
26 | | subsection (d) of Section 1-75 of the Illinois Power |
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1 | | Agency Act, except that in lieu of the requirements in |
2 | | subparagraphs (A)(v), (B)(i), (C)(v), and (C)(vi) of |
3 | | paragraph (3) of that subsection (d), the applicant |
4 | | shall execute one or more of the following: |
5 | | (1) if the sourcing agreement is a power |
6 | | purchase agreement, a contract with the initial |
7 | | clean coal facility to purchase in each hour an |
8 | | amount of electricity equal to all clean coal |
9 | | energy made available from the initial clean coal |
10 | | facility during such hour, which the utilities are |
11 | | not required to procure under the terms of |
12 | | subsection (d) of Section 1-75 of the Illinois |
13 | | Power Agency Act, multiplied by a fraction, the |
14 | | numerator of which is the alternative retail |
15 | | electric supplier's retail market sales of |
16 | | electricity (expressed in kilowatthours sold) in |
17 | | the State during the prior calendar month and the |
18 | | denominator of which is the total sales of |
19 | | electricity (expressed in kilowatthours sold) in |
20 | | the State by alternative retail electric suppliers |
21 | | during such prior month that are subject to the |
22 | | requirements of this paragraph (5) of subsection |
23 | | (d) of this Section and subsection (d) of Section |
24 | | 1-75 of the Illinois Power Agency Act plus the |
25 | | total sales of electricity (expressed in |
26 | | kilowatthours sold) by utilities outside of their |
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1 | | service areas during such prior month, pursuant to |
2 | | subsection (c) of Section 16-116 of this Act; or |
3 | | (2) if the sourcing agreement is a contract |
4 | | for differences, a contract with the initial clean |
5 | | coal facility in each hour with respect to an |
6 | | amount of electricity equal to all clean coal |
7 | | energy made available from the initial clean coal |
8 | | facility during such hour, which the utilities are |
9 | | not required to procure under the terms of |
10 | | subsection (d) of Section 1-75 of the Illinois |
11 | | Power Agency Act, multiplied by a fraction, the |
12 | | numerator of which is the alternative retail |
13 | | electric supplier's retail market sales of |
14 | | electricity (expressed in kilowatthours sold) in |
15 | | the State during the prior calendar month and the |
16 | | denominator of which is the total sales of |
17 | | electricity (expressed in kilowatthours sold) in |
18 | | the State by alternative retail electric suppliers |
19 | | during such prior month that are subject to the |
20 | | requirements of this paragraph (5) of subsection |
21 | | (d) of this Section and subsection (d) of Section |
22 | | 1-75 of the Illinois Power Agency Act plus the |
23 | | total sales of electricity (expressed in |
24 | | kilowatthours sold) by utilities outside of their |
25 | | service areas during such prior month, pursuant to |
26 | | subsection (c) of Section 16-116 of this Act; |
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1 | | (v) if, in any year after the first year of |
2 | | commercial operation, the owner of the clean coal |
3 | | facility fails to demonstrate to the Commission that |
4 | | the initial clean coal facility captured and |
5 | | sequestered at least 50% of the total carbon emissions |
6 | | that the facility would otherwise emit or that |
7 | | sequestration of emissions from prior years has |
8 | | failed, resulting in the release of carbon into the |
9 | | atmosphere, the owner of the facility must offset |
10 | | excess emissions. Any such carbon offsets must be |
11 | | permanent, additional, verifiable, real, located |
12 | | within the State of Illinois, and legally and |
13 | | practicably enforceable. The costs of any such offsets |
14 | | that are not recoverable shall not exceed $15 million |
15 | | in any given year. No costs of any such purchases of |
16 | | carbon offsets may be recovered from an alternative |
17 | | retail electric supplier or its customers. All carbon |
18 | | offsets purchased for this purpose and any carbon |
19 | | emission credits associated with sequestration of |
20 | | carbon from the facility must be permanently retired. |
21 | | The initial clean coal facility shall not forfeit its |
22 | | designation as a clean coal facility if the facility |
23 | | fails to fully comply with the applicable carbon |
24 | | sequestration requirements in any given year, provided |
25 | | the requisite offsets are purchased. However, the |
26 | | Attorney General, on behalf of the People of the State |
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1 | | of Illinois, may specifically enforce the facility's |
2 | | sequestration requirement and the other terms of this |
3 | | contract provision. Compliance with the sequestration |
4 | | requirements and offset purchase requirements that |
5 | | apply to the initial clean coal facility shall be |
6 | | reviewed annually by an independent expert retained by |
7 | | the owner of the initial clean coal facility, with the |
8 | | advance written approval of the Attorney General; |
9 | | (vi) The Commission shall, after notice and |
10 | | hearing, revoke the certification of any alternative |
11 | | retail electric supplier that fails to execute a |
12 | | sourcing agreement with the initial clean coal |
13 | | facility as required by item (5) of subsection (d) of |
14 | | this Section. The sourcing agreements with this |
15 | | initial clean coal facility shall be subject to both |
16 | | approval of the initial clean coal facility by the |
17 | | General Assembly and satisfaction of the requirements |
18 | | of item (4) of subsection (d) of Section 1-75 of the |
19 | | Illinois Power Agency Act, and shall be executed |
20 | | within 90 days after any such approval by the General |
21 | | Assembly. The Commission shall not accept an |
22 | | application for certification from an alternative |
23 | | retail electric supplier that has lost certification |
24 | | under this subsection (d), or any corporate affiliate |
25 | | thereof, for at least one year from the date of |
26 | | revocation; |
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1 | | (6) With respect to an applicant that seeks to serve
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2 | | residential or small commercial retail customers, that
the |
3 | | area to be served by the applicant and any
limitations it |
4 | | proposes on the number of customers or
maximum amount of |
5 | | load to be served meet the provisions
of Section 16-115A, |
6 | | provided, that the Commission can
extend the time for |
7 | | considering such a certificate
request by up to 90 days, |
8 | | and can schedule hearings on
such a request;
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9 | | (7) That the applicant meets the requirements of |
10 | | subsection (a) of Section
16-128;
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11 | | (8) That the applicant discloses whether the applicant |
12 | | is the subject of any lawsuit filed in a court of law or |
13 | | formal complaint filed with a regulatory agency alleging |
14 | | fraud, deception, or unfair marketing practices or other |
15 | | similar allegations and, if the applicant is the subject |
16 | | of such lawsuit or formal complaint, the applicant shall |
17 | | identify the name, case number, and jurisdiction of each |
18 | | lawsuit or complaint. For the purpose of this item (8), |
19 | | "formal complaint" includes only those complaints that |
20 | | seek a binding determination from a State or federal |
21 | | regulatory body; |
22 | | (9) That the applicant shall continue to comply with |
23 | | requirements for certification stated in this Section; |
24 | | (10) That the applicant shall execute and maintain a |
25 | | license or permit bond issued by a qualifying surety or |
26 | | insurance company authorized to transact business in the |
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1 | | State of Illinois in favor of the People of the State of |
2 | | Illinois. The amount of the bond shall equal $30,000 if |
3 | | the applicant seeks to serve only nonresidential retail |
4 | | customers with maximum electrical demands of one megawatt |
5 | | or more, $150,000 if the applicant seeks to serve only |
6 | | non-residential retail customers with annual electrical |
7 | | consumption greater than 15,000 kWh, or $500,000 if the |
8 | | applicant seeks to serve all eligible customers. |
9 | | Applicants shall be required to submit an additional |
10 | | $500,000 bond if the applicant intends to market to |
11 | | residential customers using in-person solicitations. The |
12 | | bond shall be conditioned upon the full and faithful |
13 | | performance of all duties and obligations of the applicant |
14 | | as an alternative retail electric supplier and shall be |
15 | | valid for a period of not less than one year. The cost of |
16 | | the bond shall be paid by the applicant. The applicant |
17 | | shall file a copy of this bond, with a notarized |
18 | | verification page from the issuer, as part of its |
19 | | application for certification under 83 Ill. Adm. Code 451; |
20 | | and |
21 | | (11) That the applicant will comply with all other
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22 | | applicable laws and regulations.
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23 | | (d-3) The Commission may deny with prejudice an |
24 | | application in which the applicant fails to provide the |
25 | | Commission with information sufficient for the Commission to |
26 | | grant the application. |
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1 | | (d-5) (Blank). |
2 | | (e) A retail customer that owns a cogeneration or |
3 | | self-generation facility
and that seeks certification only to
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4 | | provide electric power and energy from such facility to
retail |
5 | | customers at separate locations which customers are
both (i) |
6 | | owned by, or a subsidiary or other corporate
affiliate of, |
7 | | such applicant and
(ii) eligible for delivery services, shall |
8 | | be granted a
certificate of service authority upon filing an |
9 | | application
and notifying the Commission that it has entered |
10 | | into an
agreement with the relevant electric utilities |
11 | | pursuant to
Section 16-118.
Provided, however, that if the |
12 | | retail customer owning such cogeneration or
self-generation |
13 | | facility would not be charged a transition charge due to the
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14 | | exemption provided under subsection (f) of Section 16-108 |
15 | | prior to the
certification, and the retail customers at |
16 | | separate locations are taking
delivery services in conjunction |
17 | | with purchasing power and energy from the
facility, the retail |
18 | | customer on whose premises the facility is located shall
not |
19 | | thereafter be required to pay transition charges on the power |
20 | | and energy
that such retail customer takes from the facility.
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21 | | (f) The Commission shall have the authority to
promulgate |
22 | | rules and regulations to carry out the provisions
of this |
23 | | Section. On or before May 1, 1999, the Commission
shall adopt a |
24 | | rule or rules applicable to the certification of
those |
25 | | alternative retail electric suppliers that seek to serve
only |
26 | | nonresidential retail customers with maximum electrical
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1 | | demands of one megawatt or more which shall provide for (i)
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2 | | expedited and streamlined procedures
for certification of such |
3 | | alternative
retail electric suppliers and (ii) specific |
4 | | criteria which,
if met by any such alternative retail electric |
5 | | supplier, shall
constitute the demonstration of technical, |
6 | | financial and
managerial resources and abilities to provide |
7 | | service required
by subsection (d) (1) of this Section, such |
8 | | as a requirement
to post a bond or letter of credit, from a |
9 | | responsible surety
or financial institution, of sufficient |
10 | | size for the nature
and scope of the services to be provided; |
11 | | demonstration of
adequate insurance for the scope and nature |
12 | | of the services to
be provided; and experience in providing |
13 | | similar services in
other jurisdictions.
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14 | | (g) An alternative retail electric supplier may seek |
15 | | confidential treatment for the following information by filing |
16 | | an affidavit with the Commission so long as the affidavit |
17 | | meets the requirements in this subsection (g): |
18 | | (1) the total annual kilowatt-hours delivered and sold |
19 | | by an alternative retail electric supplier to retail |
20 | | customers within each utility service territory and the |
21 | | total annual kilowatt-hours delivered and sold by an |
22 | | alternative retail electric supplier to retail customers |
23 | | in all utility service territories in the preceding |
24 | | calendar year as required by 83 Ill. Adm. Code 451.770; |
25 | | (2) the total peak demand supplied by an alternative |
26 | | retail electric supplier during the previous year in each |
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1 | | utility service territory as required by 83 Ill. Adm. Code |
2 | | 465.40; |
3 | | (3) a good faith estimate of the amount an alternative |
4 | | retail electric supplier expects to be obliged to pay the |
5 | | utility under single billing tariffs during the next 12 |
6 | | months and the amount of any bond or letter of credit used |
7 | | to demonstrate an alternative retail electric supplier's |
8 | | credit worthiness to provide single billing services |
9 | | pursuant to 83 Ill. Adm. Code 451.510(a) and (b). |
10 | | The affidavit must be filed contemporaneously with the |
11 | | information for which confidential treatment is sought and |
12 | | must clearly state that the affiant seeks confidential |
13 | | treatment pursuant to this subsection (g) and the information |
14 | | for which confidential treatment is sought must be clearly |
15 | | identified on the confidential version of the document filed |
16 | | with the Commission. The affidavit must be accompanied by a |
17 | | "confidential" and a "public" version of the document or |
18 | | documents containing the information for which confidential |
19 | | treatment is sought. |
20 | | If the alternative retail electric supplier has met the |
21 | | affidavit requirements of this subsection (g), then the |
22 | | Commission shall afford confidential treatment to the |
23 | | information identified in the affidavit for a period of 2 |
24 | | years after the date the affidavit is received by the |
25 | | Commission. |
26 | | Nothing in this subsection (g) prevents an alternative |
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1 | | retail electric supplier from filing a petition with the |
2 | | Commission seeking confidential treatment for information |
3 | | beyond that identified in this subsection (g) or for |
4 | | information contained in other reports or documents filed with |
5 | | the Commission. |
6 | | Nothing in this subsection (g) prevents the Commission, on |
7 | | its own motion, or any party from filing a formal petition with |
8 | | the Commission seeking to reconsider the conferring of |
9 | | confidential status on an item of information afforded |
10 | | confidential treatment pursuant to this subsection (g). |
11 | | The Commission, on its own motion, may at any time |
12 | | initiate a docketed proceeding to investigate the continued |
13 | | applicability of this subsection (g) to the information |
14 | | contained in items (i), (ii), and (iii) of this subsection |
15 | | (g). If, at the end of such investigation, the Commission |
16 | | determines that a particular item of information should no |
17 | | longer be eligible for the affidavit-based process outlined in |
18 | | this subsection (g), the Commission may enter an order to |
19 | | remove that item from the list of items eligible for the |
20 | | process set forth in this subsection (g). Notwithstanding any |
21 | | such order, in the event the Commission makes such a |
22 | | determination, nothing in this subsection (g) prevents an |
23 | | alternative retail electric supplier desiring confidential |
24 | | treatment for such information from filing a formal petition |
25 | | with the Commission seeking confidential treatment for such |
26 | | information. |
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1 | | (Source: P.A. 101-590, eff. 1-1-20 .)
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2 | | (220 ILCS 5/16-115A)
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3 | | Sec. 16-115A. Obligations of alternative retail electric
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4 | | suppliers. |
5 | | (a) An alternative retail electric supplier:
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6 | | (i) shall comply with the requirements imposed on |
7 | | public
utilities by Sections 8-201 through 8-207, 8-301, |
8 | | 8-505
and 8-507 of this Act, to the extent that these |
9 | | Sections
have application to the services being offered by |
10 | | the
alternative retail electric supplier;
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11 | | (ii) shall continue to comply with the requirements |
12 | | for
certification stated in subsection (d) of Section |
13 | | 16-115; |
14 | | (iii) by May 31, 2020 and every June 30 thereafter, |
15 | | shall submit to the Commission and the Office of the |
16 | | Attorney General the rates the retail electric supplier |
17 | | charged to residential customers in the prior year, |
18 | | including each distinct rate charged and whether the rate |
19 | | was a fixed or variable rate, the basis for the variable |
20 | | rate, and any fees charged in addition to the supply rate, |
21 | | including monthly fees, flat fees, or other service |
22 | | charges; and |
23 | | (iv) shall make publicly available on its website, |
24 | | without the need for a customer login, rate information |
25 | | for all of its variable, time-of-use, and fixed rate |
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1 | | contracts currently available to residential customers, |
2 | | including, but not limited to, fixed monthly charges, |
3 | | early termination fees, and kilowatt-hour charges.
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4 | | (b) An alternative retail electric supplier shall obtain |
5 | | verifiable
authorization from a customer, in a form or manner |
6 | | approved by the Commission
consistent with Section 2EE of the |
7 | | Consumer Fraud and Deceptive Business
Practices Act, before |
8 | | the customer is switched from another supplier.
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9 | | (c) No alternative retail electric supplier, or electric
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10 | | utility other than the electric utility in whose service area
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11 | | a customer is located, shall (i) enter into or employ any
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12 | | arrangements which have the effect of preventing a retail
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13 | | customer with a maximum electrical demand of less than one
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14 | | megawatt from having access to the services of the electric
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15 | | utility in whose service area the customer is located or (ii)
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16 | | charge retail customers for such access. This subsection shall |
17 | | not be
construed to prevent an arms-length agreement between a
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18 | | supplier and a retail customer that sets a term of service, |
19 | | notice
period for terminating service and provisions governing |
20 | | early
termination through a tariff or contract as allowed by |
21 | | Section 16-119.
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22 | | (d) An alternative retail electric supplier that is
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23 | | certified to serve residential or small commercial retail
|
24 | | customers shall not:
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25 | | (1) deny service to a customer or group of customers
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26 | | nor establish any differences as to prices, terms,
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1 | | conditions, services, products, facilities, or in any
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2 | | other respect, whereby such denial or differences are |
3 | | based upon
race, gender or income, except as provided in |
4 | | Section 16-115E.
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5 | | (2) deny service to a customer or group of customers |
6 | | based on locality
nor establish any unreasonable |
7 | | difference as to prices,
terms, conditions, services, |
8 | | products, or facilities as
between localities.
|
9 | | (e) An alternative retail electric supplier shall comply
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10 | | with the following requirements with respect to the marketing,
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11 | | offering and provision of products or services to residential
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12 | | and small commercial retail customers:
|
13 | | (i) All marketing materials, including, but not |
14 | | limited to, electronic marketing materials, in-person |
15 | | solicitations, and telephone solicitations, shall contain |
16 | | information that adequately
discloses the prices, terms, |
17 | | and conditions of the
products or services that the |
18 | | alternative retail
electric supplier is offering or |
19 | | selling to the
customer and shall disclose the current |
20 | | utility electric supply price to compare applicable at the |
21 | | time the alternative retail electric supplier is offering |
22 | | or selling the products or services to the customer and |
23 | | shall disclose the date on which the utility electric |
24 | | supply price to compare became effective and the date on |
25 | | which it will expire. The utility electric supply price to |
26 | | compare shall be the sum of the electric supply charge and |
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1 | | the transmission services charge and shall not include the |
2 | | purchased electricity adjustment. The disclosure shall |
3 | | include a statement that the price to compare does not |
4 | | include the purchased electricity adjustment, and, if |
5 | | applicable, the range of the purchased electricity |
6 | | adjustment. All marketing materials, including, but not |
7 | | limited to, electronic marketing materials, in-person |
8 | | solicitations, and telephone solicitations, shall include |
9 | | the following statement:
|
10 | | "(Name of the alternative retail electric |
11 | | supplier) is not the same entity as your electric |
12 | | delivery company. You are not required to enroll with |
13 | | (name of alternative retail electric supplier). |
14 | | Beginning on (effective date), the electric supply |
15 | | price to compare is (price in cents per kilowatt |
16 | | hour). The electric utility electric supply price will |
17 | | expire on (expiration date). The utility electric |
18 | | supply price to compare does not include the purchased |
19 | | electricity adjustment factor. For more information go |
20 | | to the Illinois Commerce Commission's free website at |
21 | | www.pluginillinois.org.". |
22 | | If applicable, the statement shall also include the |
23 | | following statement: |
24 | | "The purchased electricity adjustment factor may |
25 | | range between +.5 cents and -.5 cents per kilowatt |
26 | | hour.". |
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1 | | This paragraph (i) does not apply to goodwill or |
2 | | institutional advertising. |
3 | | (ii) Before any customer is switched from
another |
4 | | supplier, the alternative retail electric
supplier shall |
5 | | give the customer written information
that adequately |
6 | | discloses, in plain language, the
prices, terms and |
7 | | conditions of the products and
services being offered and |
8 | | sold to the customer. This written information shall be |
9 | | provided in a language in which the customer subject to |
10 | | the marketing or solicitation is able to understand and |
11 | | communicate, and the alternative retail electric supplier |
12 | | shall not switch a customer who is unable to understand |
13 | | and communicate in a language in which the marketing or |
14 | | solicitation was conducted. The alternative retail |
15 | | electric supplier shall comply with Section 2N of the |
16 | | Consumer Fraud and Deceptive Business Practices Act.
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17 | | (iii) An alternative retail electric supplier
shall |
18 | | provide documentation to the Commission and to
customers |
19 | | that substantiates any claims made by the
alternative |
20 | | retail electric supplier regarding the
technologies and |
21 | | fuel types used to generate the
electricity offered or |
22 | | sold to customers.
|
23 | | (iv) The alternative retail electric supplier
shall |
24 | | provide to the customer (1) itemized billing
statements |
25 | | that describe the products and services
provided to the |
26 | | customer and their prices, and (2)
an additional |
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1 | | statement, at least annually, that
adequately discloses |
2 | | the average monthly prices, and
the terms and conditions, |
3 | | of the products and
services sold to the customer. |
4 | | (v) All in-person and telephone solicitations shall be |
5 | | conducted in, translated into, and provided in a language |
6 | | in which the consumer subject to the marketing or |
7 | | solicitation is able to understand and communicate. An |
8 | | alternative retail electric supplier shall terminate a |
9 | | solicitation if the consumer subject to the marketing or |
10 | | communication is unable to understand and communicate in |
11 | | the language in which the marketing or solicitation is |
12 | | being conducted. An alternative retail electric supplier |
13 | | shall comply with Section 2N of the Consumer Fraud and |
14 | | Deceptive Business Practices Act. |
15 | | (vi) Each alternative retail electric supplier shall |
16 | | conduct training for individual representatives engaged in |
17 | | in-person solicitation and telemarketing to residential |
18 | | customers on behalf of that alternative retail electric |
19 | | supplier prior to conducting any such solicitations on the |
20 | | alternative retail electric supplier's behalf. Each |
21 | | alternative retail electric supplier shall submit a copy |
22 | | of its training material to the Commission on an annual |
23 | | basis and the Commission shall have the right to review |
24 | | and require updates to the material. After initial |
25 | | training, each alternative retail electric supplier shall |
26 | | be required to conduct refresher training for its |
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1 | | individual representatives every 6 months.
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2 | | (f) An alternative retail electric supplier may limit
the |
3 | | overall size or availability of a service offering by
|
4 | | specifying one or more of the following: a maximum number of
|
5 | | customers, maximum amount of electric load to be served, time
|
6 | | period during which the offering will be available, or other
|
7 | | comparable limitation, but not including the geographic
|
8 | | locations of customers within the area which the alternative
|
9 | | retail electric supplier is certificated to serve. The
|
10 | | alternative retail electric supplier shall file the terms and
|
11 | | conditions of such service offering including the applicable
|
12 | | limitations with the Commission prior to making the service
|
13 | | offering available to customers.
|
14 | | (f-5) An alternative retail electric supplier shall |
15 | | maintain sufficient managerial resources and abilities to |
16 | | provide the service for which it has a certificate of service |
17 | | authority. In determining the level of managerial resources |
18 | | and abilities that the alternative retail electric supplier |
19 | | must demonstrate, the Commission shall consider, in addition |
20 | | to the requirements in Section 16-115, the following: |
21 | | (1) complaints to the Commission by consumers |
22 | | regarding the alternative retail electric supplier, |
23 | | including those that reflect on the alternative retail |
24 | | electric supplier's ability to properly manage |
25 | | solicitation and authorization; and |
26 | | (2) the alternative retail electric's supplier's |
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1 | | involvement, including resources the alternative retail |
2 | | electric supplier dedicates to the process and the |
3 | | alternative retail electric supplier's ability to manage |
4 | | the issues raised by complaints, and the resolutions of |
5 | | the complaints. |
6 | | (f-10) An alternative retail electric supplier shall file |
7 | | with the Commission a notification of any material change, as |
8 | | defined and prescribed by the Commission, to the information |
9 | | supplied in a certification application within 30 days after |
10 | | the material change. |
11 | | (g) Nothing in this Section shall be construed as
|
12 | | preventing an alternative retail electric supplier,
which is |
13 | | an affiliate of, or which contracts with, (i) an
industry or |
14 | | trade organization or association, (ii) a
membership |
15 | | organization or association that exists for a
purpose other |
16 | | than the purchase of electricity, or (iii)
another |
17 | | organization that meets criteria established in a rule
adopted |
18 | | by the Commission, from offering through the
organization or |
19 | | association services at prices, terms and
conditions that are |
20 | | available solely to the members of the
organization or |
21 | | association.
|
22 | | (Source: P.A. 101-590, eff. 1-1-20; 102-459, eff. 8-20-21.)
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