Date	Chamber	Action
1/7/2025	House	Session Sine Die

Statutes Amended In Order of Appearance

815 ILCS 505/2BBBB new

Synopsis As Introduced
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.

House Committee Amendment No. 1
Replaces everything after the enacting clause. Reinserts the provisions of the introduced bill with the following changes: Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that the customer support service requirements apply to high-impact social media companies. Defines "high-impact social media company". Makes corresponding changes.

Actions 

Date	Chamber	Action
2/17/2023	House	Filed with the Clerk by Rep. Dan Caulkins
2/17/2023	House	First Reading
2/17/2023	House	Referred to Rules Committee
2/28/2023	House	Assigned to Consumer Protection Committee
3/8/2023	House	House Committee Amendment No. 1 Filed with Clerk by Rep. Dan Caulkins
3/8/2023	House	House Committee Amendment No. 1 Referred to Rules Committee
3/9/2023	House	House Committee Amendment No. 1 Rules Refers to Consumer Protection Committee
3/9/2023	House	House Committee Amendment No. 1 Adopted in Consumer Protection Committee; by Voice Vote
3/9/2023	House	Do Pass as Amended / Short Debate Consumer Protection Committee; 009-000-000
3/10/2023	House	Placed on Calendar 2nd Reading - Short Debate
3/16/2023	House	Added Co-Sponsor Rep. Chris Miller
3/22/2023	House	House Floor Amendment No. 2 Filed with Clerk by Rep. Dan Caulkins
3/22/2023	House	House Floor Amendment No. 2 Referred to Rules Committee
3/22/2023	House	House Floor Amendment No. 2 Rules Refers to Consumer Protection Committee
3/22/2023	House	Second Reading - Short Debate
3/22/2023	House	Held on Calendar Order of Second Reading - Short Debate
3/23/2023	House	House Floor Amendment No. 3 Filed with Clerk by Rep. Dan Caulkins
3/23/2023	House	House Floor Amendment No. 3 Referred to Rules Committee
3/27/2023	House	Rule 19(a) / Re-referred to Rules Committee
3/27/2023	House	House Floor Amendment No. 2 Rule 19(c) / Re-referred to Rules Committee
1/7/2025	House	Session Sine Die

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