Bill Status of HB 4879   103rd General Assembly


Short Description:  FRAUD-CUSTOMER SUPPORT SERVICE

House Sponsors
Rep. Dan Caulkins

Last Action  View All Actions

DateChamber Action
  2/7/2024HouseReferred to Rules Committee

Statutes Amended In Order of Appearance
815 ILCS 505/2EEEE new

Synopsis As Introduced
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice within the meaning of the Act for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the high-impact social media company regularly conducts business. Provides that the customer support service must respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Effective January 1, 2025.

Actions 
DateChamber Action
  2/6/2024HouseFiled with the Clerk by Rep. Dan Caulkins
  2/7/2024HouseFirst Reading
  2/7/2024HouseReferred to Rules Committee

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