Rep. Dan Caulkins
Filed: 3/8/2023
 
 

 

 

 
10300HB3515ham001LRB103 28704 SPS 58840 a



1
AMENDMENT TO HOUSE BILL 3515 




2    AMENDMENT NO. ______. Amend House Bill 3515 by replacing 
3everything after the enacting clause with the following:

 
 
4    "Section 5. The Consumer Fraud and Deceptive Business 
5Practices Act is amended  by adding Section 2BBBB as follows:
 
6    (815 ILCS 505/2BBBB new)
7    Sec. 2BBBB. Customer support service.
8    (a) As used in this Section, "high-impact social media 
9company" means an entity that generates at least 
10$3,000,000,000 in annual revenue and provides any 
11Internet-accessible platform that:
12        (1) has 300,000,000 or more monthly active users for 
13    not fewer than 3 of the preceding 12 months; and
14        (2) constitutes an online product or service that is 
15    primarily used by users to access or share user-generated 
16    content. 
 
 
10300HB3515ham001- 2 -LRB103 28704 SPS 58840 a

1    (b) A high-impact social media company in the State of 
2Illinois must make available to its customers, at no cost,   a 
3customer support service  to address customer issues and 
4complaints during the hours the high-impact social media 
5company regularly conducts business. A customer support 
6service must respond to all customers within 24 hours after a 
7customer contacts the  service and must solve a customer's 
8issue or complaint within 48 hours after a customer contacts 
9the  service. A high-impact social media company  that violates 
10this Section commits an unlawful practice within the meaning 
11of this Act.".