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| 1 | AMENDMENT TO HOUSE BILL 3515
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| 2 | AMENDMENT NO. ______. Amend House Bill 3515, AS AMENDED, | ||||||
| 3 | by replacing everything after the enacting clause with the | ||||||
| 4 | following:
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| 5 | "Section 5. The Consumer Fraud and Deceptive Business | ||||||
| 6 | Practices Act is amended by adding Section 2BBBB as follows: | ||||||
| 7 | (815 ILCS 505/2BBBB new) | ||||||
| 8 | Sec. 2BBBB. Customer support service. | ||||||
| 9 | (a) As used in this Section, "high-impact social media | ||||||
| 10 | company" means an entity that generates at least | ||||||
| 11 | $3,000,000,000 in annual revenue and provides any | ||||||
| 12 | Internet-accessible platform that: | ||||||
| 13 | (1) has 300,000,000 or more monthly active users for | ||||||
| 14 | not fewer than 3 of the preceding 12 months; and | ||||||
| 15 | (2) constitutes an online product or service that is | ||||||
| 16 | primarily used by users to access or share user-generated | ||||||
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| 1 | content. | ||||||
| 2 | (b) A high-impact social media company in the State of | ||||||
| 3 | Illinois must make available to its customers, at no cost, a | ||||||
| 4 | customer support service to address customer issues and | ||||||
| 5 | complaints during the hours the high-impact social media | ||||||
| 6 | company regularly conducts business. The customer support | ||||||
| 7 | service must respond to customers within one business day | ||||||
| 8 | after a customer initially contacts the company. The customer | ||||||
| 9 | support service must take active steps to resolve the | ||||||
| 10 | customer's issue or complaint and communicate the steps taken | ||||||
| 11 | to resolve the issue or complaint with the customer by mail, | ||||||
| 12 | telephone, or email, as requested by the customer, within 3 | ||||||
| 13 | business days after a customer initially contacts the company.
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| 14 | The customer support service shall communicate with the | ||||||
| 15 | customer at least once every 3 business days until the issue | ||||||
| 16 | has been resolved or until the issue has been determined to be | ||||||
| 17 | unsolvable. | ||||||
| 18 | Section 99. Effective date. This Act takes effect January | ||||||
| 19 | 1, 2024.".
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