Sen. Tom Bennett
Filed: 4/10/2024
 
 

 
 

 
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AMENDMENT TO SENATE BILL 941 

2    AMENDMENT NO. ______. Amend Senate Bill 941 by replacing 
3everything after the enacting clause with the following:
 
4    "Section 5. The Consumer Fraud and Deceptive Business 
5Practices Act is amended by adding Section 2EEEE as follows:
 
6    (815 ILCS 505/2EEEE new)
7    Sec. 2EEEE. Automated telephone answering equipment.
8    (a) A business that uses automated telephone answering 
9equipment to answer incoming telephone calls shall, during the 
10normal hours of operation of the business, provide the caller 
11with the option of speaking to a live operator.
12    (b) This Section only applies to businesses that employ 50 
13or more employs and do business in this State. 
14    (c) This Section does not apply to lines dedicated to 
15providing general information and any system that is designed 
16to permit an individual to conduct a complete transaction with 
 
 
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1the business over the telephone solely by pressing one or more 
2touch tone telephone keys in response to automated prompts. 
3    (d) A violation of this Section is an unlawful practice 
4within the meaning of this Act.".