95TH GENERAL ASSEMBLY
State of Illinois
2007 and 2008
HB5660


 
Introduced , by Rep. Jack D. Franks
 
SYNOPSIS AS INTRODUCED:
 		













220 ILCS 5/8-515 new










    Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service and on-site service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Specifies fines levied against a public utility for the failure of a service representative to arrive at the customer's location on time. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.
















LRB095 19900 AMC 46314 b

















FISCAL NOTE ACT MAY APPLY
















 


 


A BILL FOR









 











HB5660

LRB095 19900 AMC 46314 b






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    AN ACT concerning regulation.

 
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    Be it enacted by the People of the State of Illinois,
 
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represented in the General Assembly:


 
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    Section 5. The Public Utilities Act is amended  by adding 
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Section 8-515 as follows:
 
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    (220 ILCS 5/8-515 new)

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    Sec. 8-515. Customer service calls for public utility 
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service; time limit and penalties.
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    (a) A public utility shall maintain a live operator or 
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service representative, rather than a voice recording, to 
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answer customer service and on-site service calls within 3 
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minutes of the customer placing the call concerning service.
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    (b) If on-site service is required, then a public utility 
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shall provide the customer with a 3-hour time period during 
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which the utility's service representatives must arrive at the 
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customer's location.
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    (c) A violation of this Section shall result in the 
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following fines levied on the public utility:
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        (1) $50 fine if the service representative is between 
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    one minute and 14 minutes late;
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        (2) $75 fine if the service representative is between 
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    15 and 29 minutes late;
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        (3) $100 fine if the service representative is between 
 


 






HB5660
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LRB095 19900 AMC 46314 b




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    30 and 59 minutes late; and
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        (4) $125 fine if the service representative is one hour 
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    or more late.
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    (d) The Commission shall promulgate rules to implement the 
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requirements of this Section.

 
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    Section 99. Effective date. This Act takes effect upon 
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becoming law.