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09600SB0692sam001 |
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LRB096 06759 MJR 37619 a |
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| (3) it is in the State's interest to protect the |
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| interests of gas public utility employees who have |
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| dedicated themselves to assuring reliable service to the |
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| citizens of this State; |
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| (4) the Peoples Gas Light and Coke Company's workforce |
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| quality is insufficient, does not assure safe and reliable |
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| service to its customers, and does not adequately maintain |
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| its system; this is evident by the nature of outages, the |
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| delay in restoring service to customers, and the number of |
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| complaints received by legislators; and |
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| (5) the General Assembly finds that it is necessary to |
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| assure that employees have the requisite skills, |
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| knowledge, and competence to provide reliable and safe |
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| natural gas service. |
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| (b) The Commission shall establish appropriate workforce |
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| levels for gas public utilities. The knowledge, skill, and |
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| competence levels to be demonstrated shall be consistent with |
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| those generally required of or by the gas public utilities in |
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| this State with respect to their employees. |
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| (c) Gas public utilities shall restore service for a |
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| customer within 24 hours after receiving notice that a customer |
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| is out of service. |
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| (d) A gas public utility that violates or fails to obey, |
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| observe, or comply with any order, decision, rule, regulation, |
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| direction, or requirement, or any part or provision thereof of |
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| the Commission, made or issued under authority of subsections |
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09600SB0692sam001 |
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LRB096 06759 MJR 37619 a |
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| (b) or (c) of this Section shall be subject to a civil penalty |
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| of no more than $30,000 for each offense. |
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| (e) A gas public utility shall keep all repair appointments |
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| when a customer premises visit requires a customer to be |
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| present and inform a customer when a repair appointment |
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| requires the customer to be present. If a gas public utility |
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| fails to satisfy the requirements of this subsection (e), then |
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| the gas public utility shall credit the customer $50 per missed |
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| appointment. A credit required by this subsection (e) does not |
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| apply when the gas public utility provides the customer with |
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| 24-hour notice of its inability to keep the appointment.
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| Section 99. Effective date. This Act takes effect upon |
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| becoming law.".
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