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1    AN ACT concerning State government.
2    Be it enacted by the People of the State of Illinois,
3represented in the General Assembly:
4    Section 1. Findings and purpose.
5    (a) The General Assembly finds and declares the following:
6        (1) Restoring Illinois' global leadership position in
7    technology and electronic government requires a new
8    approach, one that narrows the growing gap between the
9    digital demands of citizens and the fashion in which the
10    government provides digital services to the citizens of
11    Illinois.
12        (2) In addition to changing the paradigm for government
13    services delivery, enhanced citizen-facing digital
14    experiences can dramatically reduce the cost of government
15    operations.
16        (3) Government lags far behind the private sector in
17    providing a modern, seamless, personalized, and consistent
18    digital experience to those seeking government information
19    or services. Illinois currently ranks 36 out of 50 states
20    in its ability to deliver e-government services.
21        (4) Legislation is needed to accelerate the transition
22    from an analog and paper-based government to a 21st Century
23    digital government that delivers information and
24    government services in a fashion that most Americans take



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1    for granted in the private sector.
2        (5) Key to this transition will be the implementation
3    of modern customer service experiences, such as
4    citizen-centric design, comprehensive self-service
5    capabilities, and uniform mobile rendering, regardless of
6    how Illinois' citizens interact with government.
7        (6) Additionally, a large and growing number of
8    citizens in Illinois access government services via a
9    mobile device and many State websites are not optimized for
10    mobile use.
11        (7) Transitioning from paper processes to adaptive and
12    intuitive digital forms would significantly improve
13    government services to citizens.
14        (8) All State websites must be accessible to
15    individuals with disabilities.
16        (9) Given the foregoing, digital governance and
17    website modernization is necessary to improve public
18    accessibility to Illinois State government resources.
19    (b) The purpose of this legislation is:
20        (1) to accelerate the transition of the government from
21    an analog to a digital service delivery model by
22    modernizing government interactions with citizens to
23    create a modern digital government experience;
24        (2) to ensure that citizens of Illinois are able to
25    access State websites from mobile devices;
26        (3) to create a legislative framework that improves the



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1    delivery of citizen-facing services of State agencies by
2    better leveraging government's use of modern technology
3    that ensures consistent responses to inquiries and service
4    requests whether submitted on-line, by telephone, or in
5    person;
6        (4) to ensure that persons with disabilities are able
7    to access information and interact with State websites;
8        (5) to reduce the cost of government operations through
9    the more effective use of digital technology; and
10        (6) to reduce State government's reliance on outdated
11    technologies and manual processes.
12    Section 5. The Department of Innovation and Technology Act
13is amended by changing Section 1-5 and by adding Section 1-65
14as follows:
15    (20 ILCS 1370/1-5)
16    Sec. 1-5. Definitions. In this Act:
17    "Bureau of Communications and Computer Services" means the
18Bureau of Communications and Computer Services, also known as
19the Bureau of Information and Communication Services, created
20by rule (2 Illinois Administrative Code 750.40) within the
21Department of Central Management Services.
22    "Client agency" means each transferring agency, or its
23successor. When applicable, "client agency" may also include
24any other public agency to which the Department provides



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1service to the extent specified in an interagency contract with
2the public agency.
3    "Dedicated unit" means the dedicated bureau, division,
4office, or other unit within a transferring agency that is
5responsible for the information technology functions of the
6transferring agency. For the Office of the Governor, "dedicated
7unit" means the Information Technology Office, also known as
8the Office of the Chief Information Officer. For the Department
9of Central Management Services, "dedicated unit" means the
10Bureau of Communications and Computer Services, also known as
11the Bureau of Information and Communication Services.
12    "Department" means the Department of Innovation and
14    "Information technology" means technology, infrastructure,
15equipment, systems, software, networks, and processes used to
16create, send, receive, and store electronic or digital
17information, including, without limitation, computer systems
18and telecommunication services and systems. "Information
19technology" shall be construed broadly to incorporate future
20technologies (such as sensors and balanced private hybrid or
21public cloud posture tailored to the mission of the agency)
22that change or supplant those in effect as of the effective
23date of this Act.
24    "Information technology functions" means the development,
25procurement, installation, retention, maintenance, operation,
26possession, storage, and related functions of all information



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2    "Information Technology Office" means the Information
3Technology Office, also known as the Office of the Chief
4Information Officer, within the Office of the Governor, created
5by Executive Order 1999-05, or its successor.
6    "Legacy information technology division" means any
7division, bureau, or other unit of a transferring agency which
8has responsibility for information technology functions for
9the agency prior to the transfer of those functions to the
10Department, including, without limitation, the Bureau of
11Communications and Computer Services.
12    "Mobile-friendly" means, with respect to a website, that
13the website is configured in such a way that the website may be
14navigated, viewed, and accessed on a smartphone, tablet
15computer, or similar mobile device.
16    "Secretary" means the Secretary of Innovation and
18    "State agency" means each State agency, department, board,
19and commission directly responsible to the Governor.
20    "Transferring agency" means the Department on Aging; the
21Departments of Agriculture, Central Management Services,
22Children and Family Services, Commerce and Economic
23Opportunity, Corrections, Employment Security, Financial and
24Professional Regulation, Healthcare and Family Services, Human
25Rights, Human Services, Insurance, Juvenile Justice, Labor,
26Lottery, Military Affairs, Natural Resources, Public Health,



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1Revenue, State Police, Transportation, and Veterans' Affairs;
2the Capital Development Board; the Deaf and Hard of Hearing
3Commission; the Environmental Protection Agency; the
4Governor's Office of Management and Budget; the Guardianship
5and Advocacy Commission; the Historic Preservation Agency; the
6Illinois Arts Council; the Illinois Council on Developmental
7Disabilities; the Illinois Emergency Management Agency; the
8Illinois Gaming Board; the Illinois Health Information
9Exchange Authority; the Illinois Liquor Control Commission;
10the Illinois Technology Office; the Office of the State Fire
11Marshal; and the Prisoner Review Board. "Transferring agency"
12does not include a State constitutional office, the Office of
13the Executive Inspector General, or any office of the
14legislative or judicial branches of State government.
15(Source: P.A. 100-611, eff. 7-20-18; 100-1169, eff. 1-4-19.)
16    (20 ILCS 1370/1-65 new)
17    Sec. 1-65. Digital governance and website modernization.
18    (a) On or before July 1, 2022, the Department of Innovation
19and Technology shall create a plan to improve the provision of
20digital services, including modernizing websites and enhancing
21the use of data analytics for all State agencies. The plan
22created under this Section shall be posted on the Department's
23website and shall include the following:
24        (1) a website modernization plan focused on the
25    effective delivery of digital services that is designed



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1    around user needs and leveraging data analytics and related
2    tools to determine user goals, needs, and behaviors;
3        (2) a plan to ensure the effective rendering of all
4    publicly facing websites on mobile devices; and
5        (3) a plan to increase the use of data analytics to
6    improve website operation and enhance digital service
7    delivery.
8    (b) On or before July 1, 2022, all State agency websites
9intended for use by the public shall be mobile-friendly.
10    (c) On or before July 1, 2022, all State websites intended
11for use by the public shall be accessible for persons with
12disabilities as provided under the Information Technology
13Accessibility Act.
14    (d) On and after the effective date of this amendatory Act
15of the 101st General Assembly, no public-facing State agency
16website shall become operational if it is not mobile-friendly
17and accessible by persons with disabilities.
18    (e) The Department shall adopt rules necessary to implement
19this Section.
20    Section 99. Effective date. This Act takes effect upon
21becoming law.