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| | HB3116 Enrolled | | LRB102 04391 SPS 14409 b |
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1 | | AN ACT concerning regulation.
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2 | | Be it enacted by the People of the State of Illinois,
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3 | | represented in the General Assembly:
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4 | | Section 5. The Public Utilities Act is amended by changing |
5 | | Sections 16-115A, 19-115, and 19-130 as follows:
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6 | | (220 ILCS 5/16-115A)
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7 | | Sec. 16-115A. Obligations of alternative retail electric
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8 | | suppliers. |
9 | | (a) An alternative retail electric supplier:
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10 | | (i) shall comply with the requirements imposed on |
11 | | public
utilities by Sections 8-201 through 8-207, 8-301, |
12 | | 8-505
and 8-507 of this Act, to the extent that these |
13 | | Sections
have application to the services being offered by |
14 | | the
alternative retail electric supplier;
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15 | | (ii) shall continue to comply with the requirements |
16 | | for
certification stated in subsection (d) of Section |
17 | | 16-115; |
18 | | (iii) by May 31, 2020 and every June 30 May 31 |
19 | | thereafter, shall submit to the Commission and the Office |
20 | | of the Attorney General the rates the retail electric |
21 | | supplier charged to residential customers in the prior |
22 | | year, including each distinct rate charged and whether the |
23 | | rate was a fixed or variable rate, the basis for the |
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1 | | variable rate, and any fees charged in addition to the |
2 | | supply rate, including monthly fees, flat fees, or other |
3 | | service charges; and |
4 | | (iv) shall make publicly available on its website, |
5 | | without the need for a customer login, rate information |
6 | | for all of its variable, time-of-use, and fixed rate |
7 | | contracts currently available to residential customers, |
8 | | including, but not limited to, fixed monthly charges, |
9 | | early termination fees, and kilowatt-hour charges.
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10 | | (b) An alternative retail electric supplier shall obtain |
11 | | verifiable
authorization from a customer, in a form or manner |
12 | | approved by the Commission
consistent with Section 2EE of the |
13 | | Consumer Fraud and Deceptive Business
Practices Act, before |
14 | | the customer is switched from another supplier.
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15 | | (c) No alternative retail electric supplier, or electric
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16 | | utility other than the electric utility in whose service area
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17 | | a customer is located, shall (i) enter into or employ any
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18 | | arrangements which have the effect of preventing a retail
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19 | | customer with a maximum electrical demand of less than one
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20 | | megawatt from having access to the services of the electric
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21 | | utility in whose service area the customer is located or (ii)
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22 | | charge retail customers for such access. This subsection shall |
23 | | not be
construed to prevent an arms-length agreement between a
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24 | | supplier and a retail customer that sets a term of service, |
25 | | notice
period for terminating service and provisions governing |
26 | | early
termination through a tariff or contract as allowed by |
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1 | | Section 16-119.
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2 | | (d) An alternative retail electric supplier that is
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3 | | certified to serve residential or small commercial retail
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4 | | customers shall not:
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5 | | (1) deny service to a customer or group of customers
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6 | | nor establish any differences as to prices, terms,
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7 | | conditions, services, products, facilities, or in any
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8 | | other respect, whereby such denial or differences are |
9 | | based upon
race, gender or income, except as provided in |
10 | | Section 16-115E.
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11 | | (2) deny service to a customer or group of customers |
12 | | based on locality
nor establish any unreasonable |
13 | | difference as to prices,
terms, conditions, services, |
14 | | products, or facilities as
between localities.
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15 | | (e) An alternative retail electric supplier shall comply
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16 | | with the following requirements with respect to the marketing,
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17 | | offering and provision of products or services to residential
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18 | | and small commercial retail customers:
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19 | | (i) All marketing materials, including, but not |
20 | | limited to, electronic marketing materials, in-person |
21 | | solicitations, and telephone solicitations, shall contain |
22 | | information that adequately
discloses the prices, terms, |
23 | | and conditions of the
products or services that the |
24 | | alternative retail
electric supplier is offering or |
25 | | selling to the
customer and shall disclose the current |
26 | | utility electric supply price to compare applicable at the |
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1 | | time the alternative retail electric supplier is offering |
2 | | or selling the products or services to the customer and |
3 | | shall disclose the date on which the utility electric |
4 | | supply price to compare became effective and the date on |
5 | | which it will expire. The utility electric supply price to |
6 | | compare shall be the sum of the electric supply charge and |
7 | | the transmission services charge and shall not include the |
8 | | purchased electricity adjustment. The disclosure shall |
9 | | include a statement that the price to compare does not |
10 | | include the purchased electricity adjustment, and, if |
11 | | applicable, the range of the purchased electricity |
12 | | adjustment. All marketing materials, including, but not |
13 | | limited to, electronic marketing materials, in-person |
14 | | solicitations, and telephone solicitations, shall include |
15 | | the following statement:
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16 | | "(Name of the alternative retail electric |
17 | | supplier) is not the same entity as your electric |
18 | | delivery company. You are not required to enroll with |
19 | | (name of alternative retail electric supplier). |
20 | | Beginning on (effective date), the electric supply |
21 | | price to compare is (price in cents per kilowatt |
22 | | hour). The electric utility electric supply price will |
23 | | expire on (expiration date). The utility electric |
24 | | supply price to compare does not include the purchased |
25 | | electricity adjustment factor. For more information go |
26 | | to the Illinois Commerce Commission's free website at |
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1 | | www.pluginillinois.org.". |
2 | | If applicable, the statement shall also include the |
3 | | following statement: |
4 | | "The purchased electricity adjustment factor may |
5 | | range between +.5 cents and -.5 cents per kilowatt |
6 | | hour.". |
7 | | This paragraph (i) does not apply to goodwill or |
8 | | institutional advertising.
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9 | | (ii) Before any customer is switched from
another |
10 | | supplier, the alternative retail electric
supplier shall |
11 | | give the customer written information
that adequately |
12 | | discloses, in plain language, the
prices, terms and |
13 | | conditions of the products and
services being offered and |
14 | | sold to the customer. This written information shall be |
15 | | provided in a language in which the customer subject to |
16 | | the marketing or solicitation is able to understand and |
17 | | communicate, and the alternative retail electric supplier |
18 | | shall not switch a customer who is unable to understand |
19 | | and communicate in a language in which the marketing or |
20 | | solicitation was conducted. The alternative retail |
21 | | electric supplier shall comply with Section 2N of the |
22 | | Consumer Fraud and Deceptive Business Practices Act.
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23 | | (iii) An alternative retail electric supplier
shall |
24 | | provide documentation to the Commission and to
customers |
25 | | that substantiates any claims made by the
alternative |
26 | | retail electric supplier regarding the
technologies and |
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1 | | fuel types used to generate the
electricity offered or |
2 | | sold to customers.
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3 | | (iv) The alternative retail electric supplier
shall |
4 | | provide to the customer (1) itemized billing
statements |
5 | | that describe the products and services
provided to the |
6 | | customer and their prices, and (2)
an additional |
7 | | statement, at least annually, that
adequately discloses |
8 | | the average monthly prices, and
the terms and conditions, |
9 | | of the products and
services sold to the customer. |
10 | | (v) All in-person and telephone solicitations shall be |
11 | | conducted in, translated into, and provided in a language |
12 | | in which the consumer subject to the marketing or |
13 | | solicitation is able to understand and communicate. An |
14 | | alternative retail electric supplier shall terminate a |
15 | | solicitation if the consumer subject to the marketing or |
16 | | communication is unable to understand and communicate in |
17 | | the language in which the marketing or solicitation is |
18 | | being conducted. An alternative retail electric supplier |
19 | | shall comply with Section 2N of the Consumer Fraud and |
20 | | Deceptive Business Practices Act. |
21 | | (vi) Each alternative retail electric supplier shall |
22 | | conduct training for individual representatives engaged in |
23 | | in-person solicitation and telemarketing to residential |
24 | | customers on behalf of that alternative retail electric |
25 | | supplier prior to conducting any such solicitations on the |
26 | | alternative retail electric supplier's behalf. Each |
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1 | | alternative retail electric supplier shall submit a copy |
2 | | of its training material to the Commission on an annual |
3 | | basis and the Commission shall have the right to review |
4 | | and require updates to the material. After initial |
5 | | training, each alternative retail electric supplier shall |
6 | | be required to conduct refresher training for its |
7 | | individual representatives every 6 months.
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8 | | (f) An alternative retail electric supplier may limit
the |
9 | | overall size or availability of a service offering by
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10 | | specifying one or more of the following: a maximum number of
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11 | | customers, maximum amount of electric load to be served, time
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12 | | period during which the offering will be available, or other
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13 | | comparable limitation, but not including the geographic
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14 | | locations of customers within the area which the alternative
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15 | | retail electric supplier is certificated to serve. The
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16 | | alternative retail electric supplier shall file the terms and
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17 | | conditions of such service offering including the applicable
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18 | | limitations with the Commission prior to making the service
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19 | | offering available to customers.
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20 | | (g) Nothing in this Section shall be construed as
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21 | | preventing an alternative retail electric supplier,
which is |
22 | | an affiliate of, or which contracts with, (i) an
industry or |
23 | | trade organization or association, (ii) a
membership |
24 | | organization or association that exists for a
purpose other |
25 | | than the purchase of electricity, or (iii)
another |
26 | | organization that meets criteria established in a rule
adopted |
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1 | | by the Commission, from offering through the
organization or |
2 | | association services at prices, terms and
conditions that are |
3 | | available solely to the members of the
organization or |
4 | | association.
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5 | | (Source: P.A. 101-590, eff. 1-1-20 .)
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6 | | (220 ILCS 5/19-115)
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7 | | Sec. 19-115. Obligations of alternative gas suppliers.
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8 | | (a) The provisions of this Section shall apply only to |
9 | | alternative gas
suppliers
serving or seeking to serve |
10 | | residential or small commercial customers and
only to the |
11 | | extent such
alternative gas suppliers provide services to |
12 | | residential or small
commercial customers.
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13 | | (b) An alternative gas supplier:
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14 | | (1) shall comply with the requirements imposed on |
15 | | public utilities by Sections
8-201 through 8-207, 8-301, |
16 | | 8-505 and 8-507 of this Act, to the
extent that these |
17 | | Sections have application to the services being
offered by |
18 | | the alternative gas supplier;
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19 | | (2) shall continue to comply with the requirements for |
20 | | certification stated
in
Section 19-110;
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21 | | (3) shall comply with complaint procedures established |
22 | | by the Commission; |
23 | | (4) except as provided in subsection (h) of this |
24 | | Section, shall file with the Chief Clerk of the |
25 | | Commission, within 20 business days after the effective |
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1 | | date of this amendatory Act of the 95th General Assembly, |
2 | | a copy of bill formats, standard customer contract and |
3 | | customer complaint and resolution procedures, and the name |
4 | | and telephone number of the company representative whom |
5 | | Commission employees may contact to resolve customer |
6 | | complaints and other matters. In the case of a gas |
7 | | supplier that engages in door-to-door solicitation, the |
8 | | company shall file with the Commission the consumer |
9 | | information disclosure required by item (3) of subsection |
10 | | (c) of Section 2DDD of the Consumer Fraud and Deceptive |
11 | | Business Practices Act and shall file updated information |
12 | | within 10 business days after changes in any of the |
13 | | documents or information required to be filed by this item |
14 | | (4); |
15 | | (5) shall maintain a customer call center where |
16 | | customers can reach a representative and receive current |
17 | | information. At least once every 6 months, each |
18 | | alternative gas supplier shall provide written information |
19 | | to customers explaining how to contact the call center. |
20 | | The average answer time for calls placed to the call |
21 | | center shall not exceed 60 seconds where a representative |
22 | | or automated system is ready to render assistance and/or |
23 | | accept information to process calls. The abandon rate for |
24 | | calls placed to the call center shall not exceed 10%. Each |
25 | | alternative gas supplier shall maintain records of the |
26 | | call center's telephone answer time performance and |
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1 | | abandon call rate. These records shall be kept for a |
2 | | minimum of 2 years and shall be made available to |
3 | | Commission personnel upon request. In the event that |
4 | | answer times and/or abandon rates exceed the limits |
5 | | established above, the reporting alternative gas supplier |
6 | | may provide the Commission or its personnel with |
7 | | explanatory details. At a minimum, these records shall |
8 | | contain the following information in monthly increments: |
9 | | (A) total number of calls received; |
10 | | (B) number of calls answered; |
11 | | (C) average answer time; |
12 | | (D) number of abandoned calls; and |
13 | | (E) abandon call rate. |
14 | | Alternative gas suppliers that do not have electronic |
15 | | answering capability that meets these requirements shall |
16 | | notify the Manager of the Commission's Consumer Services |
17 | | Division or its successor within 30 days following the |
18 | | effective date of this amendatory Act of the 95th General |
19 | | Assembly and work with Staff to develop individualized |
20 | | reporting requirements as to the call volume and |
21 | | responsiveness of the call center. |
22 | | On or before March 1 of every year, each entity shall |
23 | | file a report with the Chief Clerk of the Commission for |
24 | | the preceding calendar year on its answer time and abandon |
25 | | call rate for its call center. A copy of the report shall |
26 | | be sent to the Manager of the Consumer Services Division |
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1 | | or its successor; |
2 | | (6) by January 1, 2020 and every September 30 January |
3 | | 1 thereafter, shall submit to the Commission and the |
4 | | Office of the Attorney General the rates the alternative |
5 | | gas supplier charged to residential customers in the prior |
6 | | year, including each distinct rate charged and whether the |
7 | | rate was a fixed or variable rate, the basis for the |
8 | | variable rate, and any fees charged in addition to the |
9 | | supply rate, including monthly fees, flat fees, or other |
10 | | service charges; and |
11 | | (7) shall make publicly available on its website, |
12 | | without the need for a customer login, rate information |
13 | | for all of its variable, time-of-use, and fixed rate |
14 | | contracts currently available to residential customers, |
15 | | including but not limited to, fixed monthly charges, early |
16 | | termination fees, and per therm charges. |
17 | | (c) An alternative gas supplier shall not submit or |
18 | | execute a change in a customer's selection of a natural gas |
19 | | provider unless and until (i) the alternative gas supplier |
20 | | first discloses all material terms and conditions of the |
21 | | offer, including price, to the customer; (ii) the alternative |
22 | | gas supplier has obtained the customer's express agreement to |
23 | | accept the offer after the disclosure of all material terms |
24 | | and conditions of the offer; and (iii) the alternative gas |
25 | | supplier has confirmed the request for a change in accordance |
26 | | with one of the following procedures: |
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1 | | (1) The alternative gas supplier has obtained the |
2 | | customer's written or electronically signed authorization |
3 | | in a form that meets the following requirements: |
4 | | (A) An alternative gas supplier shall obtain any |
5 | | necessary written or electronically signed |
6 | | authorization from a customer for a change in natural |
7 | | gas service by using a letter of agency as specified in |
8 | | this Section. Any letter of agency that does not |
9 | | conform with this Section is invalid. |
10 | | (B) The letter of agency shall be a separate |
11 | | document (or an easily separable document containing |
12 | | only the authorization language described in item (E) |
13 | | of this paragraph (1)) whose sole purpose is to |
14 | | authorize a natural gas provider change. The letter of |
15 | | agency must be signed and dated by the customer |
16 | | requesting the natural gas provider change. |
17 | | (C) The letter of agency shall not be combined |
18 | | with inducements of any kind on the same document. |
19 | | (D) Notwithstanding items (A) and (B) of this |
20 | | paragraph (1), the letter of agency may be combined |
21 | | with checks that contain only the required letter of |
22 | | agency language prescribed in item (E) of this |
23 | | paragraph (1) and the necessary information to make |
24 | | the check a negotiable instrument. The letter of |
25 | | agency check shall not contain any promotional |
26 | | language or material. The letter of agency check shall |
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1 | | contain in easily readable, bold face type on the face |
2 | | of the check a notice that the consumer is authorizing |
3 | | a natural gas provider change by signing the check. |
4 | | The letter of agency language also shall be placed |
5 | | near the signature line on the back of the check. |
6 | | (E) At a minimum, the letter of agency must be |
7 | | printed with a print of sufficient size to be clearly |
8 | | legible and must contain clear and unambiguous |
9 | | language that confirms: |
10 | | (i) the customer's billing name and address; |
11 | | (ii) the decision to change the natural gas |
12 | | provider from the current provider to the |
13 | | prospective alternative gas supplier; |
14 | | (iii) the terms, conditions, and nature of the |
15 | | service to be provided to the customer, including, |
16 | | but not limited to, the rates for the service |
17 | | contracted for by the customer; and |
18 | | (iv) that the customer understands that any |
19 | | natural gas provider selection the customer |
20 | | chooses may involve a charge to the customer for |
21 | | changing the customer's natural gas provider. |
22 | | (F) Letters of agency shall not suggest or require |
23 | | that a customer take some action in order to retain the |
24 | | customer's current natural gas provider. |
25 | | (G) If any portion of a letter of agency is |
26 | | translated into another language, then all portions of |
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1 | | the letter of agency must be translated into that |
2 | | language. |
3 | | (2) An appropriately qualified independent third party |
4 | | has obtained, in accordance with the procedures set forth |
5 | | in this paragraph (2), the customer's oral authorization |
6 | | to change natural gas providers that confirms and includes |
7 | | appropriate verification data. The independent third party |
8 | | must (i) not be owned, managed, controlled, or directed by |
9 | | the alternative gas supplier or the alternative gas |
10 | | supplier's marketing agent; (ii) not have any financial |
11 | | incentive to confirm provider change requests for the |
12 | | alternative gas supplier or the alternative gas supplier's |
13 | | marketing agent; and (iii) operate in a location |
14 | | physically separate from the alternative gas supplier or |
15 | | the alternative gas supplier's marketing agent. Automated |
16 | | third-party verification systems and 3-way conference |
17 | | calls may be used for verification purposes so long as the |
18 | | other requirements of this paragraph (2) are satisfied. An |
19 | | alternative gas supplier or alternative gas supplier's |
20 | | sales representative initiating a 3-way conference call or |
21 | | a call through an automated verification system must drop |
22 | | off the call once the 3-way connection has been |
23 | | established. All third-party verification methods shall |
24 | | elicit, at a minimum, the following information: |
25 | | (A) the identity of the customer; |
26 | | (B) confirmation that the person on the call is |
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1 | | authorized to make the provider change; |
2 | | (C) confirmation that the person on the call wants |
3 | | to make the provider change; |
4 | | (D) the names of the providers affected by the |
5 | | change; |
6 | | (E) the service address of the service to be |
7 | | switched; and |
8 | | (F) the price of the service to be provided and the |
9 | | material terms and conditions of the service being |
10 | | offered, including whether any early termination fees |
11 | | apply. |
12 | | Third-party verifiers may not market the alternative |
13 | | gas supplier's services by providing additional |
14 | | information. All third-party verifications shall be |
15 | | conducted in the same language that was used in the |
16 | | underlying sales transaction and shall be recorded in |
17 | | their entirety. Submitting alternative gas suppliers shall |
18 | | maintain and preserve audio records of verification of |
19 | | customer authorization for a minimum period of 2 years |
20 | | after obtaining the verification. Automated systems must |
21 | | provide customers with an option to speak with a live |
22 | | person at any time during the call. |
23 | | (3) The alternative gas supplier has obtained the |
24 | | customer's authorization via an automated verification |
25 | | system to change natural gas service via telephone. An |
26 | | automated verification system is an electronic system |
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1 | | that, through pre-recorded prompts, elicits voice |
2 | | responses, touchtone responses, or both, from the customer |
3 | | and records both the prompts and the customer's responses. |
4 | | Such authorization must elicit the information in |
5 | | paragraph (2)(A) through (F) of this subsection (c). |
6 | | Alternative gas suppliers electing to confirm sales |
7 | | electronically through an automated verification system |
8 | | shall establish one or more toll-free telephone numbers |
9 | | exclusively for that purpose. Calls to the number or |
10 | | numbers shall connect a customer to a voice response unit, |
11 | | or similar mechanism, that makes a date-stamped, |
12 | | time-stamped recording of the required information |
13 | | regarding the alternative gas supplier change. |
14 | | The alternative gas supplier shall not use such |
15 | | electronic authorization systems to market its services. |
16 | | (4) When a consumer initiates the call to the |
17 | | prospective alternative gas supplier, in order to enroll |
18 | | the consumer as a customer, the prospective alternative |
19 | | gas supplier must, with the consent of the customer, make |
20 | | a date-stamped, time-stamped audio recording that elicits, |
21 | | at a minimum, the following information: |
22 | | (A) the identity of the customer; |
23 | | (B) confirmation that the person on the call is |
24 | | authorized to make the provider change; |
25 | | (C) confirmation that the person on the call wants |
26 | | to make the provider change; |
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1 | | (D) the names of the providers affected by the |
2 | | change; |
3 | | (E) the service address of the service to be |
4 | | switched; and |
5 | | (F) the price of the service to be supplied and the |
6 | | material terms and conditions of the service being |
7 | | offered, including whether any early termination fees |
8 | | apply. |
9 | | Submitting alternative gas suppliers shall maintain |
10 | | and preserve the audio records containing the information |
11 | | set forth above for a minimum period of 2 years. |
12 | | (5) In the event that a customer enrolls for service |
13 | | from an alternative gas supplier via an Internet website, |
14 | | the alternative gas supplier shall obtain an |
15 | | electronically signed letter of agency in accordance with |
16 | | paragraph (1) of this subsection (c) and any customer |
17 | | information shall be protected in accordance with all |
18 | | applicable statutes and regulations. In addition, an |
19 | | alternative gas supplier shall provide the following when |
20 | | marketing via an Internet website: |
21 | | (A) The Internet enrollment website shall, at a |
22 | | minimum, include: |
23 | | (i) a copy of the alternative gas supplier's |
24 | | customer contract that clearly and conspicuously |
25 | | discloses all terms and conditions; and |
26 | | (ii) a conspicuous prompt for the customer to |
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1 | | print or save a copy of the contract. |
2 | | (B) Any electronic version of the contract shall |
3 | | be identified by version number, in order to ensure |
4 | | the ability to verify the particular contract to which |
5 | | the customer assents. |
6 | | (C) Throughout the duration of the alternative gas |
7 | | supplier's contract with a customer, the alternative |
8 | | gas supplier shall retain and, within 3 business days |
9 | | of the customer's request, provide to the customer an |
10 | | e-mail, paper, or facsimile of the terms and |
11 | | conditions of the numbered contract version to which |
12 | | the customer assents. |
13 | | (D) The alternative gas supplier shall provide a |
14 | | mechanism by which both the submission and receipt of |
15 | | the electronic letter of agency are recorded by time |
16 | | and date. |
17 | | (E) After the customer completes the electronic |
18 | | letter of agency, the alternative gas supplier shall |
19 | | disclose conspicuously through its website that the |
20 | | customer has been enrolled, and the alternative gas |
21 | | supplier shall provide the customer an enrollment |
22 | | confirmation number. |
23 | | (6) When a customer is solicited in person by the |
24 | | alternative gas supplier's sales agent, the alternative |
25 | | gas supplier may only obtain the customer's authorization |
26 | | to change natural gas service through the method provided |
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1 | | for in paragraph (2) of this subsection (c). |
2 | | Alternative gas suppliers must be in compliance with this |
3 | | subsection (c) within 90 days after the effective date of this |
4 | | amendatory Act of the 95th General Assembly. |
5 | | (d) Complaints may be filed with the Commission under this |
6 | | Section by a customer whose natural gas service has been |
7 | | provided by an alternative gas supplier in a manner not in |
8 | | compliance with subsection (c) of this Section. If, after |
9 | | notice and hearing, the Commission finds that an alternative |
10 | | gas supplier has violated subsection (c), then the Commission |
11 | | may in its discretion do any one or more of the following: |
12 | | (1) Require the violating alternative gas supplier to |
13 | | refund the customer charges collected in excess of those |
14 | | that would have been charged by the customer's authorized |
15 | | natural gas provider. |
16 | | (2) Require the violating alternative gas supplier to |
17 | | pay to the customer's authorized natural gas provider the |
18 | | amount the authorized natural gas provider would have |
19 | | collected for natural gas service. The Commission is |
20 | | authorized to reduce this payment by any amount already |
21 | | paid by the violating alternative gas supplier to the |
22 | | customer's authorized natural gas provider. |
23 | | (3) Require the violating alternative gas supplier to |
24 | | pay a fine of up to $1,000 into the Public Utility Fund for |
25 | | each repeated and intentional violation of this Section. |
26 | | (4) Issue a cease and desist order. |
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1 | | (5) For a pattern of violation of this Section or for |
2 | | intentionally violating a cease and desist order, revoke |
3 | | the violating alternative gas supplier's certificate of |
4 | | service authority.
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5 | | (e) No alternative gas supplier shall:
|
6 | | (1) enter into or employ any
arrangements which have |
7 | | the effect of preventing any customer from having
access |
8 | | to
the services of the gas utility in whose service area |
9 | | the customer is located;
|
10 | | (2) charge customers for such access;
|
11 | | (3) bill for goods or services not authorized by the |
12 | | customer; or |
13 | | (4) bill for a disputed amount where the alternative |
14 | | gas supplier has been provided notice of such dispute. The |
15 | | supplier shall attempt to resolve a dispute with the |
16 | | customer. When the dispute is not resolved to the |
17 | | customer's satisfaction, the supplier shall inform the |
18 | | customer of the right to file an informal complaint with |
19 | | the Commission and provide contact information. While the |
20 | | pending dispute is active at the Commission, an |
21 | | alternative gas supplier may bill only for the undisputed |
22 | | amount until the Commission has taken final action on the |
23 | | complaint. |
24 | | (f) An alternative gas supplier that is certified to serve |
25 | | residential
or small commercial customers shall not:
|
26 | | (1) deny service to a customer or group of customers |
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1 | | nor
establish any differences as to prices, terms,
|
2 | | conditions, services, products, facilities, or in any |
3 | | other respect, whereby
such denial or differences are |
4 | | based upon race, gender, or income, except as provided in |
5 | | Section 19-116;
|
6 | | (2) deny service based on locality, nor establish any |
7 | | unreasonable
difference as to prices, terms, conditions, |
8 | | services, products, or facilities
as
between localities;
|
9 | | (3) include in any agreement a provision that |
10 | | obligates a customer to the terms of the agreement if the |
11 | | customer (i) moves outside the State of Illinois; (ii) |
12 | | moves to a location without a transportation service |
13 | | program; or (iii) moves to a location where the customer |
14 | | will not require natural gas service, provided that |
15 | | nothing in this subsection precludes an alternative gas |
16 | | supplier from taking any action otherwise available to it |
17 | | to collect a debt that arises out of service provided to |
18 | | the customer before the customer moved; or |
19 | | (4) assign the agreement to any alternative natural |
20 | | gas supplier, unless: |
21 | | (A) the supplier is an alternative gas supplier |
22 | | certified by the Commission; |
23 | | (B) the rates, terms, and conditions of the |
24 | | agreement being assigned do not change during the |
25 | | remainder of the time covered by the agreement; |
26 | | (C) the customer is given no less than 30 days |
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1 | | prior written notice of the assignment and contact |
2 | | information for the new supplier; and |
3 | | (D) the supplier assigning the contract provides |
4 | | contact information that a customer can use to resolve |
5 | | a dispute. |
6 | | (g) An alternative gas supplier shall comply with the |
7 | | following requirements
with respect to the marketing, |
8 | | offering, and provision of products or services:
|
9 | | (1) All marketing materials, including, but not |
10 | | limited to, electronic marketing materials, in-person |
11 | | solicitations, and telephone solicitations, concerning |
12 | | prices,
terms, and conditions of service shall contain |
13 | | information that
adequately discloses the prices, terms, |
14 | | and conditions of the products
or services and shall |
15 | | disclose the utility gas supply cost rates per therm price |
16 | | available from the Illinois Commerce Commission website |
17 | | applicable at the time the alternative gas supplier is |
18 | | offering or selling the products or services to the |
19 | | customer and shall disclose the date on which the utility |
20 | | gas supply cost rates per therm became effective and the |
21 | | date on which they will expire. All marketing materials, |
22 | | including, but not limited to, electronic marketing |
23 | | materials, in-person solicitations, and telephone |
24 | | solicitations, shall include the following statement:
|
25 | | "(Name of the alternative gas supplier) is not the |
26 | | same entity as your gas delivery company. You are not |
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1 | | required to enroll with (name of alternative gas |
2 | | supplier). Beginning on (effective date), the utility |
3 | | gas supply cost rate per therm is (cost). The utility |
4 | | gas supply cost will expire on (expiration date). For |
5 | | more information go to the Illinois Commerce |
6 | | Commission's free website at |
7 | | www.icc.illinois.gov/ags/consumereducation.aspx.". |
8 | | This paragraph (1) does not apply to goodwill or |
9 | | institutional advertising. |
10 | | (2) Before any customer is switched from another |
11 | | supplier, the
alternative gas supplier shall give the |
12 | | customer written information
that clearly and |
13 | | conspicuously discloses, in plain language, the prices, |
14 | | terms, and
conditions of the products and services being |
15 | | offered and sold to the
customer. This written information |
16 | | shall be provided in a language in which the customer |
17 | | subject to the marketing or solicitation is able to |
18 | | understand and communicate, and the alternative gas |
19 | | supplier shall not switch a customer who is unable to |
20 | | understand and communicate in a language in which the |
21 | | marketing or solicitation was conducted. The alternative |
22 | | gas supplier shall comply with Section 2N of the Consumer |
23 | | Fraud and Deceptive Business Practices Act. Nothing in |
24 | | this paragraph (2) may be read to relieve an alternative |
25 | | gas supplier from the duties imposed on it by item (3) of |
26 | | subsection (c) of Section 2DDD of the Consumer Fraud and |
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1 | | Deceptive Business Practices Act.
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2 | | (3) The alternative gas supplier shall provide to the |
3 | | customer:
|
4 | | (A) accurate, timely, and itemized billing |
5 | | statements that describe
the products and services
|
6 | | provided to the customer and their prices
and that |
7 | | specify the
gas consumption amount and any service
|
8 | | charges and taxes; provided that this item (g)(3)(A) |
9 | | does not apply to small
commercial customers;
|
10 | | (B) billing statements that clearly and |
11 | | conspicuously discloses the name and contact |
12 | | information for the alternative gas supplier; |
13 | | (C) an additional
statement, at least annually, |
14 | | that adequately discloses the average
monthly prices, |
15 | | and the terms and conditions, of the products and
|
16 | | services sold to the customer; provided that this item |
17 | | (g)(3)(C) does not
apply to small commercial |
18 | | customers;
|
19 | | (D) refunds of any deposits with interest within |
20 | | 30 days after the
date
that the customer changes gas |
21 | | suppliers or discontinues service if the customer
has |
22 | | satisfied all of his or her outstanding financial |
23 | | obligations to the
alternative gas supplier at an |
24 | | interest rate set by the Commission which shall
be the |
25 | | same as that required of gas utilities; and
|
26 | | (E) refunds, in a timely fashion, of all |
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1 | | undisputed overpayments upon
the oral or written |
2 | | request of the customer.
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3 | | (4) An alternative gas supplier and its sales agents |
4 | | shall refrain from any direct marketing or soliciting to |
5 | | consumers on the gas utility's "Do Not Contact List", |
6 | | which the alternative gas supplier shall obtain on the |
7 | | 15th calendar day of the month from the gas utility in |
8 | | whose service area the consumer is provided with gas |
9 | | service. If the 15th calendar day is a non-business day, |
10 | | then the alternative gas supplier shall obtain the list on |
11 | | the next business day following the 15th calendar day of |
12 | | that month. |
13 | | (5) Early Termination. |
14 | | (A) Any agreement that contains an early |
15 | | termination clause shall disclose the amount of the |
16 | | early termination fee, provided that any early |
17 | | termination fee or penalty shall not exceed $50 total, |
18 | | regardless of whether or not the agreement is a |
19 | | multiyear agreement. |
20 | | (B) In any agreement that contains an early |
21 | | termination clause, an alternative gas supplier shall |
22 | | provide the customer the opportunity to terminate the |
23 | | agreement without any termination fee or penalty |
24 | | within 10 business days after the date of the first |
25 | | bill issued to the customer for products or services |
26 | | provided by the alternative gas supplier. The |
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1 | | agreement shall disclose the opportunity and provide a |
2 | | toll-free phone number that the customer may call in |
3 | | order to terminate the agreement. Beginning January 1, |
4 | | 2020, residential and small commercial customers shall |
5 | | have a right to terminate their agreements with |
6 | | alternative gas suppliers at any time without any |
7 | | termination fees or penalties. |
8 | | (6) Within 2 business days after electronic receipt of |
9 | | a customer switch from the alternative gas supplier and |
10 | | confirmation of eligibility, the gas utility shall provide |
11 | | the customer written notice confirming the switch. The gas |
12 | | utility shall not switch the service until 10 business |
13 | | days after the date on the notice to the customer. |
14 | | (7) The alternative gas supplier shall provide each |
15 | | customer the opportunity to rescind its agreement without |
16 | | penalty within 10 business days after the date on the gas |
17 | | utility notice to the customer. The alternative gas |
18 | | supplier shall disclose all of the following: |
19 | | (A) that the gas utility shall send a notice |
20 | | confirming the switch; |
21 | | (B) that from the date the utility issues the |
22 | | notice confirming the switch, the customer shall have |
23 | | 10 business days to rescind the switch without |
24 | | penalty; |
25 | | (C) that the customer shall contact the gas |
26 | | utility or the alternative gas supplier to rescind the |
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1 | | switch; and |
2 | | (D) the contact information for the gas utility. |
3 | | The alternative gas supplier disclosure shall be |
4 | | included in its sales solicitations, contracts, and all |
5 | | applicable sales verification scripts. |
6 | | (8) All in-person and telephone solicitations shall be |
7 | | conducted in, translated into, and provided in a language |
8 | | in which the consumer subject to the marketing or |
9 | | solicitation is able to understand and communicate. An |
10 | | alternative gas supplier shall terminate a solicitation if |
11 | | the consumer subject to the marketing or communication is |
12 | | unable to understand and communicate in the language in |
13 | | which the marketing or solicitation is being conducted. An |
14 | | alternative gas supplier shall comply with Section 2N of |
15 | | the Consumer Fraud and Deceptive Business Practices Act. |
16 | | (h) An alternative gas supplier may limit the overall size |
17 | | or availability
of
a
service offering by specifying one or |
18 | | more of the following:
|
19 | | (1) a maximum number
of
customers and maximum amount |
20 | | of gas load to be served;
|
21 | | (2) time period during which
the
offering will be |
22 | | available; or
|
23 | | (3) other comparable limitation, but not including
the
|
24 | | geographic locations of customers within the area which |
25 | | the alternative gas
supplier is
certificated to serve.
|
26 | | The alternative gas supplier shall file the terms and
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1 | | conditions of
such service offering including the applicable |
2 | | limitations with the Commission
prior to
making the service |
3 | | offering available to customers.
|
4 | | (i) Nothing in this Section shall be construed as |
5 | | preventing an alternative
gas
supplier that is an affiliate |
6 | | of, or which contracts with,
(i) an industry or
trade
|
7 | | organization or association,
(ii) a membership organization or |
8 | | association that
exists for
a purpose other than the purchase |
9 | | of gas, or
(iii) another organization that
meets criteria
|
10 | | established in a rule adopted by the Commission from offering |
11 | | through the
organization
or association services at prices, |
12 | | terms and conditions that are available
solely to the
members |
13 | | of the organization or association.
|
14 | | (Source: P.A. 101-590, eff. 1-1-20 .)
|
15 | | (220 ILCS 5/19-130)
|
16 | | Sec. 19-130. Commission study and report. The Commission's |
17 | | Office of Retail Market Development shall prepare an annual
|
18 | | report regarding the
development of competitive retail natural |
19 | | gas markets in Illinois. The Office shall monitor existing |
20 | | competitive conditions in Illinois, identify barriers to |
21 | | retail competition for all customer classes, and actively |
22 | | explore and propose to the Commission and to the General |
23 | | Assembly solutions to overcome identified barriers. Solutions |
24 | | proposed by the Office to promote retail competition must also |
25 | | promote safe, reliable, and affordable natural gas service. |
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1 | | On or before October 31 1 of each year, beginning in 2015, |
2 | | the Director shall submit a report to the Commission, the |
3 | | General Assembly, and the Governor, that includes, at a |
4 | | minimum, the following
information:
|
5 | | (1) an analysis of the status and development of the |
6 | | retail natural gas
market in the State of Illinois; and |
7 | | (2) a discussion of any identified barriers to the |
8 | | development of competitive retail natural gas markets in |
9 | | Illinois and proposed solutions to overcome identified |
10 | | barriers; and
|
11 | | (3) any other information the Office considers |
12 | | significant in
assessing
the development of natural gas
|
13 | | markets in the State of Illinois.
|
14 | | Beginning in 2021, the report shall also include the |
15 | | information submitted to the Commission pursuant to paragraph |
16 | | (6) of subsection (b) of Section 19-115. |
17 | | (Source: P.A. 101-590, eff. 1-1-20 .)
|
18 | | Section 99. Effective date. This Act takes effect upon |
19 | | becoming law.
|