94TH GENERAL ASSEMBLY
State of Illinois
2005 and 2006
HB1045

 

Introduced 02/03/05, by Rep. Mary E. Flowers

 

SYNOPSIS AS INTRODUCED:
 
815 ILCS 505/2VV new

    Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that any person who receives a telephone call from, or places a telephone call to, a customer sales call center or a customer service call center, upon request, has the right to: (1) know the identification of the city, state, and country where the customer service employee is located; (2) know the name or registered alias of the customer services employee; (3) know the name of the employer of the person with whom the person is speaking; and (4) speak to a qualified employee of the company or government agency the person is doing business with. Provides that a person who receives a telephone call from, or places a telephone call to, a customer sales call center or a customer service call center shall not have his or her financial, credit, or identifying information sent to any foreign country without express written permission.


LRB094 06808 RXD 36911 b

 

 

A BILL FOR

 

HB1045 LRB094 06808 RXD 36911 b

1     AN ACT concerning business.
 
2     Be it enacted by the People of the State of Illinois,
3 represented in the General Assembly:
 
4     Section 5. The Consumer Fraud and Deceptive Business
5 Practices Act is amended by adding Section 2VV as follows:
 
6     (815 ILCS 505/2VV new)
7     Sec. 2VV. Customers right to customer sales or customer
8 service call center information.
9     (a) In this Section:
10         "Customer sales call center" means an entity whose
11     primary purpose includes the initiating or receiving of
12     telephonic communications on behalf of any person for the
13     purpose of initiating sales, including telephone
14     solicitations as defined under the Telephone Solicitations
15     Act.
16         "Customer service call center" means an entity whose
17     primary purpose includes the initiating or receiving of
18     telephonic communications on behalf of any person for the
19     purposes of providing or receiving services or information
20     necessary in connection with the providing of services or
21     other benefits.
22         "Customer services employee" means a person employed
23     by or working on behalf of a customer sales call center or
24     a customer service call center.
25         "Identifying information" means information that
26     identifies an individual, including, but not limited to,
27     social security numbers, drivers license numbers, checking
28     account numbers, savings account numbers, credit card
29     numbers, debit card numbers, personal identification
30     numbers, electronic identification numbers, digital
31     signatures, other numbers or information that can be used
32     to access a person's financial resources, biometric data,

 

 

HB1045 - 2 - LRB094 06808 RXD 36911 b

1     fingerprints, passwords, or the legal surname of a person's
2     parent prior to marriage.
3     (b) Any person who receives a telephone call from, or
4 places a telephone call to, a customer sales call center or a
5 customer service call center, upon request, has the right to:
6         (1) Know the identification of the city, state, and
7     country where the customer service employee is located.
8         (2) Know the name or registered alias of the customer
9     services employee.
10         (3) Know the name of the employer of the person with
11     whom the person is speaking.
12         (4) Speak to a qualified employee of the company or
13     government agency the person is doing business with.
14     (c) A person who receives a telephone call from, or places
15 a telephone call to, a customer sales call center or a customer
16 service call center shall not have his or her financial,
17 credit, or identifying information sent to any foreign country
18 without express written permission.
19     (d) A violation of this Section is an unfair or deceptive
20 practice under this Act.