HB1453 EngrossedLRB098 07060 JLS 37119 b


  
1    AN ACT concerning regulation.
  
 
2    Be it enacted by the People of the State of Illinois,
 
3represented in the General Assembly:
  


 
4    Section 5. The Public Utilities Act is amended  by changing 
5Section 19-112 as follows:
 
6    (220 ILCS 5/19-112)
7    Sec. 19-112. Managerial resources.
8    (a) An alternative gas supplier must maintain sufficient 
9managerial resources and abilities to provide the service for 
10which it has a certificate of service authority. In determining 
11the level of managerial resources and abilities that the 
12alternative gas supplier must demonstrate, the Commission 
13shall consider, in addition to the requirements in Section 
1419-110(e)(1), the following:
15        (1) complaints to the Commission by consumers 
16    regarding the alternative gas supplier, including those 
17    that reflect on the alternative gas supplier's ability to 
18    properly manage solicitation and authorization; and
19        (2) the alternative gas supplier's involvement in the 
20    Commission's consumer complaint process, including the 
21    resources the alternative gas supplier dedicates to the 
22    process and the alternative gas supplier's ability to 
23    manage the issues raised by complaints, and the resolutions 
 
 
HB1453 Engrossed- 2 -LRB098 07060 JLS 37119 b

1    of the complaints; and . 
2        (3) the availability of the alternative gas supplier's 
3    customer services department to customers by either a 
4    toll-free phone number or the internet and the publication 
5    of  the hours that the toll-free or internet access is 
6    available. 
7    (b) The provisions of this Section shall apply only to 
8alternative gas suppliers serving or seeking to serve 
9residential or small commercial customers and only to the 
10extent such alternative gas suppliers provide services to 
11residential or small commercial customers, unless otherwise 
12noted. 

13(Source: P.A. 95-1051, eff. 4-10-09; 96-1000, eff. 7-2-10.)
 

14    Section 99. Effective date. This Act takes effect upon 
15becoming law.