HB1045 94TH GENERAL ASSEMBLY

LRB094 06808 RXD 36911 b

94TH GENERAL ASSEMBLY
State of Illinois
2005 and 2006
HB1045

Introduced 02/03/05, by Rep. Mary E. Flowers

SYNOPSIS AS INTRODUCED:

815 ILCS 505/2VV new

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that any person who receives a telephone call from, or places a telephone call to, a customer sales call center or a customer service call center, upon request, has the right to: (1) know the identification of the city, state, and country where the customer service employee is located; (2) know the name or registered alias of the customer services employee; (3) know the name of the employer of the person with whom the person is speaking; and (4) speak to a qualified employee of the company or government agency the person is doing business with. Provides that a person who receives a telephone call from, or places a telephone call to, a customer sales call center or a customer service call center shall not have his or her financial, credit, or identifying information sent to any foreign country without express written permission.

A BILL FOR

AN ACT concerning business.

Be it enacted by the People of the State of Illinois, represented in the General Assembly:

Section 5. The Consumer Fraud and Deceptive Business Practices Act is amended by adding Section 2VV as follows:

(815 ILCS 505/2VV new)

Sec. 2VV. Customers right to customer sales or customer service call center information.

(a) In this Section:

"Customer sales call center" means an entity whose primary purpose includes the initiating or receiving of telephonic communications on behalf of any person for the purpose of initiating sales, including telephone solicitations as defined under the Telephone Solicitations Act.

"Customer service call center" means an entity whose primary purpose includes the initiating or receiving of telephonic communications on behalf of any person for the purposes of providing or receiving services or information necessary in connection with the providing of services or other benefits.

"Customer services employee" means a person employed by or working on behalf of a customer sales call center or a customer service call center.

"Identifying information" means information that identifies an individual, including, but not limited to, social security numbers, drivers license numbers, checking account numbers, savings account numbers, credit card numbers, debit card numbers, personal identification numbers, electronic identification numbers, digital signatures, other numbers or information that can be used to access a person's financial resources, biometric data, fingerprints, passwords, or the legal surname of a person's parent prior to marriage.

(b) Any person who receives a telephone call from, or places a telephone call to, a customer sales call center or a customer service call center, upon request, has the right to:

(1) Know the identification of the city, state, and country where the customer service employee is located.

(2) Know the name or registered alias of the customer services employee.

(3) Know the name of the employer of the person with whom the person is speaking.

(4) Speak to a qualified employee of the company or government agency the person is doing business with.

(c) A person who receives a telephone call from, or places a telephone call to, a customer sales call center or a customer service call center shall not have his or her financial, credit, or identifying information sent to any foreign country without express written permission.

(d) A violation of this Section is an unfair or deceptive practice under this Act.