(5 ILCS 308/5)
Sec. 5. Legislative findings. The General Assembly finds that:
(1) the people of this State, from time to time, |
| need contact with State agencies because of problems or concerns;
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(2) often when a person calls a State agency that
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| person needs to talk to an individual, and it is not necessarily convenient or practical for that person to leave a message or to follow an automated menu;
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(3) the purpose of State agencies is to serve the
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| people of this State in a manner that is as accessible, efficient, and responsive as possible;
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(4) when a person calls a State agency and receives
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| an automated operator or an automated menu instead of a live operator, often that person is not able to adequately receive assistance or services; and
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(5) the number of people calling a State agency and
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| not getting the assistance or services that they are entitled to because the State agency does not have a live operator answering incoming phone calls grows by the day.
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(Source: P.A. 94-620, eff. 1-1-07.)
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