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225 ILCS 411/10-23

    (225 ILCS 411/10-23)
    (Section scheduled to be repealed on January 1, 2027)
    Sec. 10-23. Code of Professional Conduct and Ethics. Licensed cemetery authorities and their licensed cemetery managers and customer service employees, and cemetery authorities maintaining a partial exemption and their cemetery managers and customer service employees shall:
        (a) refrain from committing any action that may
    
violate Section 25-10 of this Act;
        (b) be aware of applicable federal and State laws and
    
regulations, adhere to those laws and regulations, and be able to explain them to families in an understandable manner;
        (c) treat all human remains with proper care and
    
dignity, honoring known religious, ethnic, and personal beliefs;
        (d) protect all confidential information;
        (e) carry out all aspects of service in a competent
    
and respectful manner;
        (f) fulfill all written and verbal agreements and
    
contracts;
        (g) provide honest, factual, and complete information
    
regarding all aspects of the services offered and provided;
        (h) not engage in advertising that is false,
    
misleading, or otherwise prohibited by law;
        (i) not discriminate against any person because of
    
race, creed, marital status, sex, national origin, sexual orientation, or color, except a religious cemetery may restrict its services to those of the same religious faith or creed. A cemetery authority operating any cemetery may designate parts of cemeteries or burial grounds for the specific use of persons whose religious code requires isolation;
        (j) to have clear and specific cemetery rules and
    
regulations, subject to other applicable law, including this Act, and to apply them equally to all consumers and individuals served;
        (k) report all violations of this Act and this
    
Section to the Department.
(Source: P.A. 103-421, eff. 1-1-24.)