(215 ILCS 200/15) (Text of Section before amendment by P.A. 103-650 )
Sec. 15. Definitions. As used in this Act:
"Adverse determination" has the meaning given to that term in Section 10 of the Health Carrier External Review Act.
"Appeal" means a formal request, either orally or in writing, to reconsider an adverse determination.
"Approval" means a determination by a health insurance issuer or its contracted utilization review organization that a health care service has been reviewed and, based on the information provided, satisfies the health insurance issuer's or its contracted utilization review organization's requirements for medical necessity and appropriateness.
"Clinical review criteria" has the meaning given to that term in Section 10 of the Health Carrier External Review Act.
"Department" means the Department of Insurance.
"Emergency medical condition" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act.
"Emergency services" has the meaning given to that term in federal health insurance reform requirements for the group and individual health insurance markets, 45 CFR 147.138.
"Enrollee" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act.
"Health care professional" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act.
"Health care provider" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act, except that facilities licensed under the Nursing Home Care Act and long-term care facilities as defined in Section 1-113 of the Nursing Home Care Act are excluded from this Act. "Health care service" means any services or level of services included in the furnishing to an individual of medical care or the hospitalization incident to the furnishing of such care, as well as the furnishing to any person of any other services for the purpose of preventing, alleviating, curing, or healing human illness or injury, including behavioral health, mental health, home health, and pharmaceutical services and products.
"Health insurance issuer" has the meaning given to that term in Section 5 of the Illinois Health Insurance Portability and Accountability Act.
"Medically necessary" means a health care professional exercising prudent clinical judgment would provide care to a patient for the purpose of preventing, diagnosing, or treating an illness, injury, disease, or its symptoms and that are: (i) in accordance with generally accepted standards of medical practice; (ii) clinically appropriate in terms of type, frequency, extent, site, and duration and are considered effective for the patient's illness, injury, or disease; and (iii) not primarily for the convenience of the patient, treating physician, other health care professional, caregiver, family member, or other interested party, but focused on what is best for the patient's health outcome.
"Physician" means a person licensed under the Medical Practice Act of 1987 or licensed under the laws of another state to practice medicine in all its branches.
"Prior authorization" means the process by which health insurance issuers or their contracted utilization review organizations determine the medical necessity and medical appropriateness of otherwise covered health care services before the rendering of such health care services. "Prior authorization" includes any health insurance issuer's or its contracted utilization review organization's requirement that an enrollee, health care professional, or health care provider notify the health insurance issuer or its contracted utilization review organization before, at the time of, or concurrent to providing a health care service.
"Urgent health care service" means a health care service with respect to which the application of the time periods for making a non-expedited prior authorization that in the opinion of a health care professional with knowledge of the enrollee's medical condition:
(1) could seriously jeopardize the life or health of |
| the enrollee or the ability of the enrollee to regain maximum function; or
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(2) could subject the enrollee to severe pain that
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| cannot be adequately managed without the care or treatment that is the subject of the utilization review.
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"Urgent health care service" does not include emergency services.
"Utilization review organization" has the meaning given to that term in 50 Ill. Adm. Code 4520.30.
(Source: P.A. 102-409, eff. 1-1-22 .)
(Text of Section after amendment by P.A. 103-650 )
Sec. 15. Definitions. As used in this Act:
"Adverse determination" has the meaning given to that term in Section 10 of the Health Carrier External Review Act.
"Appeal" means a formal request, either orally or in writing, to reconsider an adverse determination.
"Approval" means a determination by a health insurance issuer or its contracted utilization review organization that a health care service has been reviewed and, based on the information provided, satisfies the health insurance issuer's or its contracted utilization review organization's requirements for medical necessity and appropriateness.
"Clinical review criteria" has the meaning given to that term in Section 10 of the Health Carrier External Review Act.
"Department" means the Department of Insurance.
"Emergency medical condition" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act.
"Emergency services" has the meaning given to that term in federal health insurance reform requirements for the group and individual health insurance markets, 45 CFR 147.138.
"Enrollee" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act.
"Health care professional" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act.
"Health care provider" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act, except that facilities licensed under the Nursing Home Care Act and long-term care facilities as defined in Section 1-113 of the Nursing Home Care Act are excluded from this Act.
"Health care service" means any services or level of services included in the furnishing to an individual of medical care or the hospitalization incident to the furnishing of such care, as well as the furnishing to any person of any other services for the purpose of preventing, alleviating, curing, or healing human illness or injury, including behavioral health, mental health, home health, and pharmaceutical services and products.
"Health insurance issuer" has the meaning given to that term in Section 5 of the Illinois Health Insurance Portability and Accountability Act.
"Medically necessary" has the meaning given to that term in Section 10 of the Managed Care Reform and Patient Rights Act.
"Physician" means a person licensed under the Medical Practice Act of 1987 or licensed under the laws of another state to practice medicine in all its branches.
"Prior authorization" means the process by which health insurance issuers or their contracted utilization review organizations determine the medical necessity and medical appropriateness of otherwise covered health care services before the rendering of such health care services. "Prior authorization" includes any health insurance issuer's or its contracted utilization review organization's requirement that an enrollee, health care professional, or health care provider notify the health insurance issuer or its contracted utilization review organization before, at the time of, or concurrent to providing a health care service.
"Urgent health care service" means a health care service with respect to which the application of the time periods for making a non-expedited prior authorization that in the opinion of a health care professional with knowledge of the enrollee's medical condition:
(1) could seriously jeopardize the life or health of
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| the enrollee or the ability of the enrollee to regain maximum function; or
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(2) could subject the enrollee to severe pain that
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| cannot be adequately managed without the care or treatment that is the subject of the utilization review.
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"Urgent health care service" does not include emergency services.
"Utilization review organization" has the meaning given to that term in 50 Ill. Adm. Code 4520.30.
(Source: P.A. 102-409, eff. 1-1-22; 103-650, eff. 1-1-25.)
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(215 ILCS 200/20) (Text of Section before amendment by P.A. 103-650 )
Sec. 20. Disclosure and review of prior authorization requirements.
(a) A health insurance issuer shall maintain a complete list of services for which prior authorization is required, including for all services where prior authorization is performed by an entity under contract with the health insurance issuer.
(b) A health insurance issuer shall make any current prior authorization requirements and restrictions, including the written clinical review criteria, readily accessible and conspicuously posted on its website to enrollees, health care professionals, and health care providers. Content published by a third party and licensed for use by a health insurance issuer or its contracted utilization review organization may be made available through the health insurance issuer's or its contracted utilization review organization's secure, password-protected website so long as the access requirements of the website do not unreasonably restrict access. Requirements shall be described in detail, written in easily understandable language, and readily available to the health care professional and health care provider at the point of care. The website shall indicate for each service subject to prior authorization:
(1) when prior authorization became required for |
| policies issued or delivered in Illinois, including the effective date or dates and the termination date or dates, if applicable, in Illinois;
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(2) the date the Illinois-specific requirement
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| was listed on the health insurance issuer's or its contracted utilization review organization's website;
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(3) where applicable, the date that prior
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| authorization was removed for Illinois; and
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(4) where applicable, access to a standardized
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| electronic prior authorization request transaction process.
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(c) The clinical review criteria must:
(1) be based on nationally recognized, generally
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| accepted standards except where State law provides its own standard;
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(2) be developed in accordance with the current
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| standards of a national medical accreditation entity;
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(3) ensure quality of care and access to needed
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(4) be evidence-based;
(5) be sufficiently flexible to allow deviations
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| from norms when justified on a case-by-case basis; and
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(6) be evaluated and updated, if necessary, at
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(d) A health insurance issuer shall not deny a claim for failure to obtain prior authorization if the prior authorization requirement was not in effect on the date of service on the claim.
(e) A health insurance issuer or its contracted utilization review organization shall not deem as incidental or deny supplies or health care services that are routinely used as part of a health care service when:
(1) an associated health care service has received
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(2) prior authorization for the health care service
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(f) If a health insurance issuer intends either to implement a new prior authorization requirement or restriction or amend an existing requirement or restriction, the health insurance issuer shall provide contracted health care professionals and contracted health care providers of enrollees written notice of the new or amended requirement or amendment no less than 60 days before the requirement or restriction is implemented. The written notice may be provided in an electronic format, including email or facsimile, if the health care professional or health care provider has agreed in advance to receive notices electronically. The health insurance issuer shall ensure that the new or amended requirement is not implemented unless the health insurance issuer's or its contracted utilization review organization's website has been updated to reflect the new or amended requirement or restriction.
(g) Entities using prior authorization shall make statistics available regarding prior authorization approvals and denials on their website in a readily accessible format. The statistics must be updated annually and include all of the following information:
(1) a list of all health care services, including
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| medications, that are subject to prior authorization;
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(2) the total number of prior authorization
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(3) the number of prior authorization requests
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| denied during the previous plan year by the health insurance issuer or its contracted utilization review organization with respect to each service described in paragraph (1) and the top 5 reasons for denial;
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(4) the number of requests described in paragraph
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| (3) that were appealed, the number of the appealed requests that upheld the adverse determination, and the number of appealed requests that reversed the adverse determination;
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(5) the average time between submission and
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(6) any other information as the Director
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(Source: P.A. 102-409, eff. 1-1-22 .)
(Text of Section after amendment by P.A. 103-650 )
Sec. 20. Disclosure and review of prior authorization requirements.
(a) A health insurance issuer shall maintain a complete list of services for which prior authorization is required, including for all services where prior authorization is performed by an entity under contract with the health insurance issuer. The health insurance issuer shall publish this list on its public website without requiring a member of the general public to create any account or enter any credentials to access it. The list described in this subsection is not required to contain the clinical review criteria applicable to these services.
(b) A health insurance issuer shall make any current prior authorization requirements and restrictions, including the written clinical review criteria, readily accessible and conspicuously posted on its website to enrollees, health care professionals, and health care providers. Content published by a third party and licensed for use by a health insurance issuer or its contracted utilization review organization may be made available through the health insurance issuer's or its contracted utilization review organization's secure, password-protected website so long as the access requirements of the website do not unreasonably restrict access. Requirements shall be described in detail, written in easily understandable language, and readily available to the health care professional and health care provider at the point of care. The website shall indicate for each service subject to prior authorization:
(1) when prior authorization became required for
|
| policies issued or delivered in Illinois, including the effective date or dates and the termination date or dates, if applicable, in Illinois;
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|
(2) the date the Illinois-specific requirement was
|
| listed on the health insurance issuer's or its contracted utilization review organization's website;
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(3) where applicable, the date that prior
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| authorization was removed for Illinois; and
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(4) where applicable, access to a standardized
|
| electronic prior authorization request transaction process.
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(c) The clinical review criteria must:
(1) be based on nationally recognized, generally
|
| accepted standards except where State law provides its own standard;
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|
(2) be developed in accordance with the current
|
| standards of a national medical accreditation entity;
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|
(3) ensure quality of care and access to needed
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|
(4) be evidence-based;
(5) be sufficiently flexible to allow deviations from
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| norms when justified on a case-by-case basis; and
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(6) be evaluated and updated, if necessary, at least
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(d) A health insurance issuer shall not deny a claim for failure to obtain prior authorization if the prior authorization requirement was not in effect on the date of service on the claim.
(e) A health insurance issuer or its contracted utilization review organization shall not deem as incidental or deny supplies or health care services that are routinely used as part of a health care service when:
(1) an associated health care service has received
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(2) prior authorization for the health care service
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(f) If a health insurance issuer intends either to implement a new prior authorization requirement or restriction or amend an existing requirement or restriction, the health insurance issuer shall provide contracted health care professionals and contracted health care providers of enrollees written notice of the new or amended requirement or amendment no less than 60 days before the requirement or restriction is implemented. The written notice may be provided in an electronic format, including email or facsimile, if the health care professional or health care provider has agreed in advance to receive notices electronically. The health insurance issuer shall ensure that the new or amended requirement is not implemented unless the health insurance issuer's or its contracted utilization review organization's website has been updated to reflect the new or amended requirement or restriction.
(g) Entities using prior authorization shall make statistics available regarding prior authorization approvals and denials on their website in a readily accessible format. The statistics must be updated annually and include all of the following information:
(1) a list of all health care services, including
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| medications, that are subject to prior authorization;
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(2) the total number of prior authorization requests
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(3) the number of prior authorization requests denied
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| during the previous plan year by the health insurance issuer or its contracted utilization review organization with respect to each service described in paragraph (1) and the top 5 reasons for denial;
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(4) the number of requests described in paragraph (3)
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| that were appealed, the number of the appealed requests that upheld the adverse determination, and the number of appealed requests that reversed the adverse determination;
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(5) the average time between submission and response;
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(6) any other information as the Director determines
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(Source: P.A. 102-409, eff. 1-1-22; 103-650, eff. 1-1-25.)
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(215 ILCS 200/55) (Text of Section before amendment by P.A. 103-656 )
Sec. 55. Denial.
(a) The health insurance issuer or its contracted utilization review organization may not revoke or further limit, condition, or restrict a previously issued prior authorization approval while it remains valid under this Act.
(b) Notwithstanding any other provision of law, if a claim is properly coded and submitted timely to a health insurance issuer, the health insurance issuer shall make payment according to the terms of coverage on claims for health care services for which prior authorization was required and approval received before the rendering of health care services, unless one of the following occurs:
(1) it is timely determined that the enrollee's |
| health care professional or health care provider knowingly provided health care services that required prior authorization from the health insurance issuer or its contracted utilization review organization without first obtaining prior authorization for those health care services;
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(2) it is timely determined that the health care
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| services claimed were not performed;
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(3) it is timely determined that the health care
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| services rendered were contrary to the instructions of the health insurance issuer or its contracted utilization review organization or delegated reviewer if contact was made between those parties before the service being rendered;
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(4) it is timely determined that the enrollee
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| receiving such health care services was not an enrollee of the health care plan; or
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(5) the approval was based upon a material
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| misrepresentation by the enrollee, health care professional, or health care provider; as used in this paragraph (5), "material" means a fact or situation that is not merely technical in nature and results or could result in a substantial change in the situation.
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(c) Nothing in this Section shall preclude a utilization review organization or a health insurance issuer from performing post-service reviews of health care claims for purposes of payment integrity or for the prevention of fraud, waste, or abuse.
(Source: P.A. 102-409, eff. 1-1-22 .)
(Text of Section after amendment by P.A. 103-656 )
Sec. 55. Denial or penalty.
(a) The health insurance issuer or its contracted utilization review organization may not revoke or further limit, condition, or restrict a previously issued prior authorization approval while it remains valid under this Act.
(b) Notwithstanding any other provision of law, if a claim is properly coded and submitted timely to a health insurance issuer, the health insurance issuer shall make payment according to the terms of coverage on claims for health care services for which prior authorization was required and approval received before the rendering of health care services, unless one of the following occurs:
(1) it is timely determined that the enrollee's
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| health care professional or health care provider knowingly provided health care services that required prior authorization from the health insurance issuer or its contracted utilization review organization without first obtaining prior authorization for those health care services;
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(2) it is timely determined that the health care
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| services claimed were not performed;
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(3) it is timely determined that the health care
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| services rendered were contrary to the instructions of the health insurance issuer or its contracted utilization review organization or delegated reviewer if contact was made between those parties before the service being rendered;
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(4) it is timely determined that the enrollee
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| receiving such health care services was not an enrollee of the health care plan; or
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(5) the approval was based upon a material
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| misrepresentation by the enrollee, health care professional, or health care provider; as used in this paragraph (5), "material" means a fact or situation that is not merely technical in nature and results or could result in a substantial change in the situation.
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(c) Nothing in this Section shall preclude a utilization review organization or a health insurance issuer from performing post-service reviews of health care claims for purposes of payment integrity or for the prevention of fraud, waste, or abuse.
(d) If a health insurance issuer imposes a monetary penalty on the enrollee for the enrollee's, health care professional's, or health care provider's failure to obtain any form of prior authorization for a health care service, the penalty may not exceed the lesser of:
(1) the actual cost of the health care service; or
(2) $1,000 per occurrence in addition to the plan
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(e) A health insurance issuer may not require both the enrollee and the health care professional or health care provider to obtain any form of prior authorization for the same instance of a health care service, nor otherwise require more than one prior authorization for the same instance of a health care service.
(Source: P.A. 102-409, eff. 1-1-22; 103-656, eff. 1-1-25.)
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