HOWARD. 305 ILCS 5/12-4.17a new Amends the Illinois Public Aid Code. Provides that the Department of Human Services and the Department of Public Aid shall require that each caseworker has training on and access to current policies as well as training on interviewing and case management skills. Provides that each local office shall provide information and forms for appeals and grievances and that the Departments shall establish pilot projects for extended office hours. Provides that the Department of Human Services shall establish a customer service review process in the Temporary Assistance for Needy Families program with procedures for termination for non-cooperation. Provides that the Department shall establish an ongoing statewide customer service advisory council to monitor customer service and annually make customer service recommendations to the Secretary of the Department of Human Services and to the Governor. FISCAL NOTE (Department of Human Services) Total estimated increased cost is $4,527,600. 99-02-11 H FIRST READING 99-02-11 H REFERRED TO HOUSE RULES COMMITTEE RULES 99-02-17 H ASSIGNED TO COMMITTEE HUMAN SERVS 99-02-25 H DO PASS/SHORT DEBATE 010-000-003 HHSV 99-02-25 H PLACED CALENDAR 2ND READING-SHORT DEBATE 99-03-09 H SECOND READING-SHORT DEBATE 99-03-09 H PLCD CAL ORDER 3RD READING-SHORT DEBATE 99-03-09 H RECALLED TO SECOND READING-SHORT DEBATE 99-03-09 H HELD ON CAL ORDER 2ND RDG - SHORT DEBATE 99-03-10 H FISCAL NOTE FILED 99-03-10 H HELD ON CAL ORDER 2ND RDG - SHORT DEBATE 99-03-11 H PLCD CAL ORDER 3RD READING-SHORT DEBATE 99-03-17 H RECALLED TO SECOND READING-SHORT DEBATE 99-03-17 H AMENDMENT NO. 01-HOWARD 99-03-17 H AMENDMENT REFERRED TO HRUL 99-03-17 H HELD ON CAL ORDER 2ND RDG - SHORT DEBATE 99-03-23 H AMENDMENT NO. 01-HOWARD 99-03-23 H RECOMMENDS BE ADOPTED HRUL 99-03-23 H HELD ON CAL ORDER 2ND RDG - SHORT DEBATE 99-03-26 H RE-REFERRED TO RULES COMM/RULE 19(A) RULES HRUL 01-01-09 H SESSION SINE DIE END OF INQUIRY Full Text Bill Summary