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(225 ILCS 411/10-23) (Section scheduled to be repealed on January 1, 2027)
Sec. 10-23. Code of Professional Conduct and Ethics. Licensed cemetery authorities and their licensed cemetery managers and customer service employees, and cemetery authorities maintaining a partial exemption and their cemetery managers and customer service employees shall: (a) refrain from committing any action that may |
| violate Section 25-10 of this Act;
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(b) be aware of applicable federal and State laws and
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| regulations, adhere to those laws and regulations, and be able to explain them to families in an understandable manner;
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(c) treat all human remains with proper care and
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| dignity, honoring known religious, ethnic, and personal beliefs;
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(d) protect all confidential information;
(e) carry out all aspects of service in a competent
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(f) fulfill all written and verbal agreements and
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(g) provide honest, factual, and complete information
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| regarding all aspects of the services offered and provided;
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(h) not engage in advertising that is false,
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| misleading, or otherwise prohibited by law;
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(i) not discriminate against any person because of
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| race, creed, marital status, sex, national origin, sexual orientation, or color, except a religious cemetery may restrict its services to those of the same religious faith or creed. A cemetery authority operating any cemetery may designate parts of cemeteries or burial grounds for the specific use of persons whose religious code requires isolation;
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(j) to have clear and specific cemetery rules and
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| regulations, subject to other applicable law, including this Act, and to apply them equally to all consumers and individuals served;
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(k) report all violations of this Act and this
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| Section to the Department.
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(Source: P.A. 103-421, eff. 1-1-24.)
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