Illinois General Assembly - Full Text of HB0816
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Full Text of HB0816  101st General Assembly




State of Illinois
2019 and 2020


Introduced , by Rep. Emanuel Chris Welch


20 ILCS 1370/1-65 new

    Amends the Department of Innovation and Technology Act. Provides that on or before July 1, 2020, each State agency shall submit to the Department of Innovation and Technology a plan to improve the provision of digital services, including modernizing websites and enhancing the use of data analytics. Provides for the contents of the plan to be submitted to the Department. Provides that on or before July 1, 2021, all State agency websites intended for use by the public shall be mobile-friendly and accessible by persons with disabilities. Requires the Department to adopt rules necessary to implement this Section. Provides findings and purpose provisions. Effective immediately.

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HB0816LRB101 04736 RJF 49745 b

1    AN ACT concerning State government.
2    Be it enacted by the People of the State of Illinois,
3represented in the General Assembly:
4    Section 1. Findings and purpose.
5    (a) The General Assembly finds and declares the following:
6        (1) Restoring Illinois' global leadership position in
7    technology and electronic government requires a new
8    approach, one that narrows the growing gap between the
9    digital demands of citizens and the fashion in which the
10    government provides digital services to the citizens of
11    Illinois.
12        (2) In addition to changing the paradigm for government
13    services delivery, enhanced citizen-facing digital
14    experiences can dramatically reduce the cost of government
15    operations.
16        (3) Government lags far behind the private sector in
17    providing a modern, seamless, personalized, and consistent
18    digital experience to those seeking government information
19    or services. Illinois currently ranks 36 out of 50 states
20    in its ability to deliver e-government services.
21        (4) Legislation is needed to accelerate the transition
22    from an analog and paper-based government to a 21st Century
23    digital government that delivers information and
24    government services in a fashion that most Americans take



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1    for granted in the private sector.
2        (5) Key to this transition will be the implementation
3    of modern customer service experiences, such as
4    citizen-centric design, comprehensive self-service
5    capabilities, and uniform mobile rendering, regardless of
6    how Illinois' citizens interact with government.
7        (6) Additionally, a large and growing number of
8    citizens in Illinois access government services via a
9    mobile device and many State websites are not optimized for
10    mobile use.
11        (7) Transitioning from paper processes to adaptive and
12    intuitive digital forms would significantly improve
13    government services to citizens.
14        (8) All State websites must be accessible to
15    individuals with disabilities.
16        (9) Given the foregoing, digital governance and
17    website modernization is necessary to improve public
18    accessibility to Illinois State government resources.
19    (b) The purpose of this legislation is:
20        (1) to accelerate the transition of the government from
21    an analog to a digital service delivery model by
22    modernizing government interactions with citizens to
23    create a modern digital government experience;
24        (2) to ensure that citizens of Illinois are able to
25    access State websites from mobile devices;
26        (3) to create a legislative framework that improves the



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1    delivery of citizen-facing services of State agencies by
2    better leveraging government's use of modern technology
3    that ensures consistent responses to inquiries and service
4    requests whether submitted on-line, by telephone, or in
5    person;
6        (4) to ensure that persons with disabilities are able
7    to access information and interact with State websites;
8        (5) to reduce the cost of government operations through
9    the more effective use of digital technology; and
10        (6) to reduce State government's reliance on outdated
11    technologies and manual processes.
12    Section 5. The Department of Innovation and Technology Act
13is amended by adding Section 1-65 as follows:
14    (20 ILCS 1370/1-65 new)
15    Sec. 1-65. Digital governance and website modernization.
16    (a) On or before July 1, 2020, each State agency shall
17submit to the Department a plan to improve the provision of
18digital services, including modernizing websites and enhancing
19the use of data analytics. The plan submitted to the Department
20under this Section shall be posted on the State agency's
21Internet website and shall include the following:
22        (1) a website modernization plan focused on the
23    effective delivery of digital services that is designed
24    around user needs and leveraging data analytics and related



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1    tools to determine user goals, needs, and behaviors;
2        (2) a plan to ensure the effective rendering of all
3    publicly facing websites on mobile devices; and
4        (3) a plan to increase the use of data analytics to
5    improve website operation and enhance digital service
6    delivery.
7    (b) On or before July 1, 2021, all State agency websites
8intended for use by the public shall be mobile-friendly,
9meaning that it performs equally as well on mobile devices as
10on a desktop computer.
11    (c) On or before July 1, 2021, all State websites intended
12for use by the public shall be accessible for persons with
14    (d) On and after the effective date of this amendatory Act
15of the 101st General Assembly, no public-facing State agency
16website shall become operational if it is not mobile-friendly
17and accessible by persons with disabilities.
18    (e) The Department shall adopt rules necessary to implement
19this Section.
20    Section 99. Effective date. This Act takes effect upon
21becoming law.